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GetARoom.com has been hit with a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods and charges customers massive fees.
Plaintiffs Christian and Jonna Sander state that Consumer Club Inc. d/b/a GetARoom.com misleads consumers into thinking they are booking a room with the hotel itself and don’t disclose that they are a third-party vendor.
Sander says she made a reservation for a stay at the Scandic Patria hotel, thinking that she was on the hotel website. She paid $141.14 for the stay, which was the advertised rate.
When she received an email confirmation, the plaintiff learned that the reservation was booked through GetARoom.com and not the hotel itself.
“Upon information and belief, Plaintiffs believe that Defendant created a website to mimic or redirect them from the official website of the Scandic Patria in order to falsely induce Plaintiffs into reserving through Defendant instead of directly through the hotel,” the Get A Room class action lawsuit states.
In addition to fraudulently inducing the plaintiffs into booking a hotel reservation through its website, GetARoom.com also charged the plaintiffs a $100.76 in “Tax Recovery Charges & Service Fees,” which was not disclosed when the plaintiff was making the reservation.
The defendant is a middleman and takes reservations for hotel rooms from consumers in lieu of the customer booking a room directly with a hotel, claims the plaintiffs.
The plaintiffs say when they contacted the defendant via telephone, Get A Room representatives identify themselves as the “reservations department.” In addition, when asked by customers if the number they dialed is the hotel, the representatives affirm that this is true, according to the plaintiffs.
Only after customers receive a confirmation of the reservation do the plaintiffs find out they have booked a room through GetARoom.com and not directly through the hotel, the plaintiffs allege.
The Get A Room class action claims that the defendants charge more for their rooms than what is originally quoted prior to booking.
Allegedly, when consumers try to cancel their reservation because they are paying more than what is quoted, they are told there is a “no cancellation policy” so the reservation cannot be canceled.
The plaintiff claims that Get A Room representatives do not tell consumers about the no cancellation policy while on the phone. In addition, when consumers are booking a room online, they have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy, according to the GetARoom.com class action lawsuit.
Moreover, the plaintiffs state that if they contact the hotel to cancel their reservation, they are informed that if they booked their room directly with the hotel itself, they would have been able to cancel the reservation.
The GetARoom class action claims that there have been thousands of complaints about Consumer Club to the Better Business Bureau regarding their actions, but nothing has been done to fix the problems that the plaintiffs have encountered.
“Plaintiffs suffered an ascertainable loss as a result of Defendant’s omissions and/or misrepresentations associated with the cancellation policy and its purported ‘service’ fees,” the GetARoom.com class action lawsuit states.
Did you book a room through GetARoom.com? Let us know in the comments section below.
The plaintiffs are represented by Todd D. Carpenter and Katrina Carroll of Carlson Lynch LLP, Joseph G. Sauder and Joseph B. Kenney of Sauder Schelkopf LLC, and Daniel O. Herrera of Cafferty Clobes Meriwether & Sprengel LLP.
The GetARoom.com Class Action Lawsuit is Christian and Jonna Sander v. Consumer Club Inc. d/b/a Gettaroom.com, Case No. 2:20-cv-01363, in the U.S. District Court for the Central District of California.
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302 thoughts onGetARoom.com Class Action Alleges Deceptive Hotel Booking Methods
Same as others above, I received the cancellation policy after the charges were billed.
I booked at what I thought was directly w Hilton hotel in Ft Lauderdale , advertized for$194 Upon getting a confirmation for $302 from a booking company – getaroom.com. Immediately I called to cancel. Tried four (4) phone numbers and got no answer/unable to complete call or recognized my reference number. I held for ten – fiftee minutes while trying to connect via getaroom.com. ALL to no avail. No ability/info on how to cancel. Forty five minutes time spent so far and absolutely no progress to cancel appt.
I just got scammed by getaroom half an hour ago. Same story as the article read above. I’m in Australia and tried to book directly with the hotel. Paid $500au instead of $285au. Called them and best they could do was 15% discount refund. I am soooo furious at thier deception and even with a lawsuit they are still able to continue.
I would love to join a class-action lawsuit against getaroom.com. They misrepresented themselves as the hotel, made it easy to “cancel” a reservation, but unclear what the terms were. When I asked for either a refund OR my room back, they refused to do either. They are attempting to keep both my money, and deliver no services, while misrepresenting themselves as representatives of the hotel chain (whether on phone or via re-directing websites). I have contacted them no fewer than 15 times over the past few days, via phone and email. Then, they promise a refund, but ONLY if you don’t get your credit card involved (no dispute allowed). They also promised a refund to me via an email reply to the Better Business Bureau. We will see what happens.