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UPDATE: The Fox Rent a Car Highway Toll Class Action Lawsuit was dismissed on August 24, 2011.
A class action lawsuit filed in Seattle, Washington claims Fox Rent a Car and Violation Management Services illegally scammed rental car customers by charging them as much as 16 times the amount of automatically collected highway tolls incurred during the course of their car rental.
Fox Rent a Car vehicles are equipped with automated equipment that records the vehicle’s passage through a highway toll so that drivers can proceed non-stop without having to pay the toll at the time of use. Fox is later billed for the toll by highway authorities.
According to the Fox Rent a Car class action lawsuit, Fox and other rental car companies have several options available to ensure they do not incur toll charges in the first place and/or that they are able to recoup the actual cost of toll charges incurred by customers during the course of the rental. This includes registering their fleets’ plates with “EXpress Toll” so that their renters’ tolls will be automatically applied to the rental agreement, paying the toll and then collecting the actual cost of the toll from the customer, or responding to toll bills by providing the issuing authority information regarding the rental so that the toll can be collected by the issuing authority directly from the customer.
Fox does not use any of these options, however, and has chosen instead to conspire with Violation Management Services “to turn Fox customers’ tolls into an illegal profit center for themselves,” the class action lawsuit says.
Rather than taking advantage of any of these collection options, “Fox has retained Violation Management Services to act as its alleged ‘administrator and processor’ of such tolls. Pursuant to this arrangement, VMS unilaterally charges customers’ credit cards for the amount of the tolls, plus an exorbitant ‘service fee’ – possibly varying in amount but sometimes exceeding 1600% of the actual toll. This ‘service fee’ is not authorized by customers, is not properly disclosed to customers, far exceeds any actual cost to Fox and/or VMS for the collection of the toll, is arbitrary and unreasonable, and is accompanied by numerous false and deceptive statements about the alleged right to collect the ‘service fee.’
“The ‘service fee’ is nothing other than an illegal scam to collect from customers amounts that they do not owe. Indeed, VMS makes no bones about its practices, having indicated on its website that its business is to turn the collection of such tolls ‘into a profitable customer service solution.’ VMS further shares the spoils of its illegally-collected ‘service fees’ with the rental car companies with whom it contracts, offering to pay them a kickback in the form of a ‘summons incentive . . . for each service fee collected’ from customers,” states the class action lawsuit.
The class action lawsuit is brought on behalf of all Washington residents or entities who, within the applicable limitations period, have been charged a “service fee” by VMS in connection with the incurrence or alleged incurrence of automatic highway tolls during the course of a vehicle rental from Fox. It is asking for damages to class members, including a full refund of any money they paid for “service fees” and tolls.
A copy of the Fox Rent a Car and Violation Management Services Class Action Lawsuit can be read here. The case is Averil Rothrock, et al. v. Violation Management Services, Inc. and Fox Rent a Car, Inc., Case No. 11-2-18292-4 SEA, Superior Court of Washington for King County, Seattle Division.
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63 thoughts onFox Rent a Car Highway Toll Class Action Lawsuit
how do we join? I can see how to join the hertz and dollar but not fox
I want to join class action suit for California. They told me car equipped with tox transponder and would automatically charge tolls to my card. They neglected to mention the 15$ administration fee per toll or that California would charge me for not having a transponder.
I want to know if there is an existing class action suit in California against fox car rental for this issue, I am a ca. Resident & recently rented from them for a trip to Texas & am just now being billed for tolls ($16)& admin. Fees ($60) for 4 tolls in all 3 of which I never traveled on.
I want to join the case FOX charged me $30 fee for 2.78 toll in Florida.
I paid the tolls with cash. When I returned home, I received TWO bills in the mail for the toll roads from Fox Rent A car. The first bill had a $30 administrative fee and the second bill had a $15 fee. I told them when I rented the car that I wanted to pay cash for the tolls and NOT be charged. What a racket!!
We recommend contact class counsel with your questions:
BUDGE & HEIPT, P.L.L.C.
705 SECOND AVENUE, SUITE 910
SEATTLE, WASHINGTON 98104
(206) 624-3060
Is there an active suit in California? Fox is trying to charge me $60 in admin fees on $16.06 in tolls.
I rented from Fox in Austin, TX for 4 days and was billed $90.00 administrative fees for $17.14 tolls. I was not informed of this when I rented and would like to join/start a class action lawsuit!
We recommend contact class counsel with your questions:
BUDGE & HEIPT, P.L.L.C.
705 SECOND AVENUE, SUITE 910
SEATTLE, WASHINGTON 98104
(206) 624-3060
I rented a FOX car in San Antonio, to help me move my Mom into a Nursing Home after multiple strokes. It was emergency that took over a month of multiple rental cars. When I got home I was surprised to get a stack of letters with dozens of $15 FOX admin fees over $200 dollars for just $23.83 in tolls! ~ Thats is so unfair it has to be illegal and should be stopped by suite or complaints. PLEASE JOIN SUITE or at least fill a BBB complaint as I am doing to help prevent this happening to others!
I also want to join this lawsuit. I am charged $75 fine for a total of $5 toll.
I want to jump in on this case. I just got a violation from San Francisco. I never travelled there and was only in Utah. We didn’t travel any to roads and barely used our car. When I called the number listed on the paper, it was disconnected. How convenient.
Advantage car rental does this as well. I had 1 toll 1.25 and they wont let me just pay it.
I rented a car in Florida got charged 1.88 for toll fees and 30.00 for Administrative fees that just is not good business Fox car rental.
This is ridiculous, we got a letter for a violation 9/14/18 while in California for $8.48 plus the $15.00. I hope you continue with a lawsuit. I will try to talk to them about not paying the administration fee. This is highway robbery.