Dome for NuWave Oven May Be Defective and Prone to Breaking, Consumers Claim

Consumer reports and a new class action suggest that the dome for NuWave oven products may be defective and prone to breaking despite advertising that they are durable.

NuWave LLC sells a line of countertop ovens designed as an alternative to a traditional oven found in many homes. The NuWave ovens use a combination of conduction heat, convection heat, and infrared heat to cook food, according to the manufacturers’ website.

The products are advertised as “durable” and “shatter resistant”, but consumer reports suggest that this is not actually the case. Consumers allege that the dome for NuWave oven products is prone to breaking and cracking, despite claims that it is shatter resistant.

The company reportedly offers a premium, amber colored Power Dome for NuWave oven products which is more durable and “virtually indestructible”. Consumers can purchase this dome at a higher price with their oven unit or separately. However, this dome may also be defective and prone to breaking, consumers claim.

Legal action has already been filed regarding the defective dome for NuWave oven products . In May 2018, a NuWave class action lawsuit was filed by consumer Elizabeth Aguilera. Aguilera alleged that she purchased four different NuWave ovens which came with the standard dome available. After minimal usage, she was forced to replace each dome for NuWave oven products she purchased.

Aguilera also claimed that customer service refused to provide her with a replacement dome for NuWave oven products. Instead, she was told that the standard dome was out of stock and was forced to purchase the more expensive Power Dome for NuWave Oven products.

“In fact, instead of providing consumers with free, non-defective replacements for their cracked and unusable Standard Domes, NuWave has a standard practice of manipulating consumers into paying to upgrade to NuWave’s newer, more expensive, Power Dome, an amber-colored dome which is advertised as being ‘virtually indestructible,’” Aguilera claimed in her class action lawsuit.

Consumers who have had their dome for NuWave oven products crack or shatter may try to replace their product under the one year warranty, but according to Aguilera, the company’s practice of discouraging warranty replacements is widespread.

According to Aguilera, if you had the dome for NuWave oven products break within the last three years, you may have been discouraged from taking advantage of the products’ warranties and told any of the following: no replacements were available; you would have to pay large amounts in shipping/handling fees to receive a replacement; you would have to pay extra for a “Power Dome” replacement. If this happened to you, you may be eligible to take action against NuWave.

A NuWave oven lawsuit or class action lawsuit may aim to hold the company accountable for knowingly selling a defective product and engaging in deceptive business practices when consumers attempt to get a new dome for NuWave oven products. Plaintiffs may be able to recover compensation for breach of warranties, violation of consumer protection laws, unjust enrichment, and more.

Join a Free NuWave Oven Class Action Lawsuit Investigation

If you purchased a NuWave Oven Pro or NuWave Oven Pro Plus in the last three years and encountered difficulties attempting to replace a defective cracked dome, you may qualify to participate in this NuWave Oven class action lawsuit investigation.

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