Companies Investigated for Illegal Call Recording Practices

Certain companies are currently being investigated for engaging in illegal call recording practices with consumers in California. Companies involved in the investigation, such as Harman Audio customer service and many others, may have recorded phone calls without the consent of the consumer.

Some companies accused of illegally recording phone calls have settled lawsuits for millions of dollars. If your call was recorded without your permission, by Harman Audio customer service or another company, your privacy rights may have been violated and you may be able to join a class action lawsuit investigation.

California Call Recording

While there are certain federal laws in place meant to protect consumers’ privacy, California law in particular has been focused on protecting the privacy of its residents, which is considered one of the inalienable rights of its state Constitution. A significant aspect of its privacy law protects consumers from having their phone calls secretly recorded without their knowledge and permission.

Of course, the act of recording phone calls is not strictly illegal, and many companies have a policy of recording calls for quality assurance or employee evaluation. In order to comply with privacy laws, all parties on the call must be made aware that the recording is taking place and given the opportunity to opt out.

A verbal yes or no isn’t necessary to grant or deny consent. Instead, consumers can indicate their choice to opt out by hanging up the call; staying on the line after being made aware implies consent to be recorded.

Call recording only becomes a problem when consumers aren’t given these kinds of warnings, but suspect that the call is being recorded anyway. Indeed, this may indicate a violation of California privacy law.

If you are a California resident and have been subject to a company recording your phone calls without warning, such as with Harman Audio customer service, your privacy rights may have been infringed upon.

Filing a Call Recording Lawsuit

While California invasion of privacy law protects anyone who called or was called by someone else while in the state of California, this particular class action investigation applies specifically to California residents. If you believe that a company is engaging in a practice of illegally recording phone calls without proper disclosure or two-party consent, such as Harman Audio customer service calls, you may be able to file a lawsuit under California state law.

A number of major companies are being investigated for illegal call recording practices, including Harman Audio customer service, JBL Audio, Cannondale Bicycle Corporation, and more.

A number of companies have been hit with lawsuits over illegally recording customer service calls. Some of these lawsuits have ended in multi-million dollar settlements.

Join a FREE California Call Recording Class Action Lawsuit Investigation

If you live in California and you did not receive a warning when calling a toll-free number, your call may have been recorded in violation of California law, and you may be entitled to compensation. See if you qualify to file a California call recording class action lawsuit.

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