Casino Royale Among Business Investigated Over Phone Call Recording Laws

Casino Royale is one of the several California businesses currently being investigated for abusing strict state phone call recording laws.

California Phone Call Recording Laws

Phone call recording laws
in California are a little stricter than those at the federal level. According to the state phone call recording laws of California, a business cannot record calls to or from consumers without first obtaining permission.

These state phone call recording laws are part of the California Invasion of Privacy Act. Under the Invasion of Privacy Act, companies are prohibited from recording a call without the consent of all parties on the call.

Of course, call recording itself is a fairly common practice for businesses. Call recording can help companies evaluate their employees’ performances and their own services. You’ll often hear it referred to as part of their “quality assurance” policies.

This is the key to ensuring that call recording is legal: giving warning to the consumer that their call is being recorded. At this point, consumers are able to opt out of the call if they do not wish to be recorded.

Alerting you to the recording taking place is their way of obtaining consent—if you do not wish to give consent, you hang up.

Indeed, while the law requires your consent for the recording to take place, the granting of consent is implicit in staying on the line, since there is generally no place to respond to this warning with a yes or no answer granting or denying consent. Consumers may simply hang up is to deny consent, or stay on the line to imply agreement.

It is only if you do not get this warning at all that phone call recording becomes a problem. If you believe your call was recorded, but were not warned about it, the company may have violated California phone call recording laws.

Filing a Lawsuit

Any unlawful recording by Casino Royale or another business violating the phone call recording laws set out in the California Invasion of Privacy Act have financial consequences. A business may be penalized up to $5,000 per individual violation, but settlement payout from a lawsuit may be substantially more.

Several companies have already been forced to pay settlements in the multi-million-dollar range after allegedly recording phone calls that the other party was not warned about.

California customers who experience unlawful call recording by Casino Royale, TGI Friday’s, Baja Fresh, and other businesses may be able to pursue litigation.

If you are a California resident and have been subjected to unlawful call recording in violation of the California Invasion of Privacy Act phone call recording laws by Casino Royale or another company, you may be able to participate in a California call recording class action lawsuit.

Join a FREE California Call Recording Class Action Lawsuit Investigation

If you live in California and you did not receive a warning when calling a toll-free number, your call may have been recorded in violation of California law, and you may be entitled to compensation. See if you qualify to file a California call recording class action lawsuit.

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