Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
Zelle lawsuit overview:
- Who: A Bank of America customer is suing the company.
- Why: The plaintiff alleges the bank acted illegally in allowing unauthorized withdrawals from customer accounts through Zelle.Â
- Where: The Zelle class action lawsuit was filed in a California state court.
Bank of America committed “massive fraud” by allowing unauthorized withdrawals of money from its customers’ bank accounts using Zelle, a new class action lawsuit alleges.
Plaintiff Cozette Willner filed a class action lawsuit against Bank of America Corporation and Zellepay.com on Feb. 24 in a California state court, alleging violations of state and federal consumer laws.
Zelle is a mobile app that allows customers to transfer money from their bank account to the bank account of another person without having to wire funds. Customers who have both a Bank of America bank account and Zelle can easily transfer money from their Bank of America bank account to someone else’s bank account, the lawsuit explains.Â
However, according to the lawsuit, Bank of America has been allowing unauthorized withdrawals from customers’ Bank of America bank accounts using Zelle.Â
“The withdrawals show as a Zelle transaction but were never authorized by the customer,” Willner states.
“Plaintiff is informed and believes and thereupon alleges that the unauthorized withdrawals range from $5.00 to hundreds, or even thousands of dollars.”Â
Thousands of Bank of America customers may have had unauthorized Zelle deposits, lawsuit states
Willner said she believes hundreds—if not thousands—of people who had both a Bank of America account and Zelle had unauthorized transactions taken out through Zelle.Â
She says the unauthorized withdrawals were caused by Bank of America’s internal system.
In her case, various unauthorized Zelle withdrawals were taken from Willner’s Bank of America bank account on Jan. 18, 2023, she says.Â
“Plaintiff Willner did not initiate or authorize any of these transactions. Nevertheless, Defendants caused and processed these unauthorized withdrawals from Plaintiff Willner’s bank account amounting to $682.00,” the lawsuit states.
Willner seeks to represent all California residents who had unauthorized Zelle withdrawals from their Bank of America account in the past four years. She is suing for violations of the California consumer and business laws, and is seeking certification of the class action, damages, fees, costs and a jury trial.Â
Last year, Bank of America agreed to pay $8 million to end class action claims it hit customers with multiple fees on the same checks in violation of their account agreements.
Have you had funds taken from your account by Zelle without your permission? Let us know in the comments!Â
The plaintiff is represented by Esenstein Law and Bisnar Chase LLP.
The Bank of America class action lawsuit is Colette Willner et al., v. Bank of America et al., Case No. 2:23-cv-01430 in the U.S. Superior Court of the State of California.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
- Bank of America class action alleges bank misleadingly marketed PPP loans to small businesses
- Bank of America class action alleges company does not properly investigate unauthorized card use
- Bank of America class action claims company does not disclose risks of Zelle fraud
- Bank of America overdraft fee class action settled for $8M
55 thoughts onClass action lawsuit alleges Bank of America made Zelle withdrawals without authorization
Even though I have the Power of Attorney, Bank of America is not honoring the legal document signed by my brother and witnessed by our Law firm. I am upset because I have to pay bills for my brother. I asked to get a printout of his account, and was told I can’t because their Legal team has denied my brother’s request. A letter from his physician noted that he was cognizant of assigning me to oversee his financial and Healthcare needs. I was told this is a tactic that BOA practices. However, I want to know if my brother was one of the BOA victims!
2 transactions totalling 800 were fraudulently made thru zelle using my Bank of america account. I immediately reported it as aoon as found out. Took a few days to gwt a hold of my account manager Brittni Monroe.
.and within a frw hpurs ofspeakinng to her i gpt a form letter basically saying becauae i had made other zelle transactions that they deemed these two valid. Is bank of america getting kickbacks from zElle.
My bank of America account has continual “international transactions.” I do not know what this is because I have not used my card to purchase anything. I am told by BofA that if a reaccuring charge (monthly charges,) that the merchant can phone the credit card company and receive all my new card information and continue to charge me despite the fact I do not have monthly charges in my account. Every month I am reporting fraud to BodA and they refuse to do anything about it. They also state their is more than one card for my account. I have not given anybody a card at all!
I had $3,500 fraudulently withdrawn and I am currently disputing it.
This happened to me. BoFA overdrew my account and I didn’t know until I looked. They had reversed all of my Zelle transactions.
Zelle took out 2800.00 from my bank of America account and never returned the money back to me
Yes Bank of America took a lot of money out of my account. I never received the money that was taken away from me. I no longer trusted Bank of America & went to a trusted credit union. Bank of Scamerica doesn’t care about their customers.
Bank of America refused to acknowledge the zelle fraud on mine and my mothers accounts leading to our loss of over $1500 dollars.
Lost 7800.00 in zelle bank refused to give money back
Union bank here! I just noticed that the two previous zelle deposits in my account were reversed and taken out of my account the following day!