Though a company recording phone calls without the permission of the customer violates California’s Invasion of Privacy law, many companies reportedly choose to do so anyway. Dermalogica customer service calls and those of several other companies are currently being investigated for compliance with California privacy laws.

If you are a California resident and you believe your phone call with Dermalogica customer service or another company was illegally recorded, your privacy rights may have been violated you and you may be able to join a class action lawsuit investigation.

The Dermalogica customer service center is just one of several companies under investigation for illegal California call recording practices. Others under investigation include American Airlines, Hunter Boots, Romano’s Macaroni Grill, Tupperware, and more.

A settlement from call recording litigation can provide a substantial monetary reward. In some cases, these call recording lawsuits have even been settled for millions of dollars.

California Call Recording Laws

While there are also privacy laws at the federal level, California privacy law is more stringent. The right to privacy is included in the California Constitution as an inalienable right. Moreover, California privacy law focuses on protecting consumers from being recorded without their permission.

There are many reasons a business may want to record phone calls—as part of their policy for quality assurance or employee evaluation purposes, for instance. Call recording is a perfectly valid policy, but it is essential that all parties on the call must be warned that the recording is taking place, thus allowing consumers who may not want to have the call recorded the chance to opt out entirely.

After being warned that a phone call is being recorded–both inbound and outbound calls are included under this privacy law–simply staying on the line implies consent to recording. A verbal yes or no isn’t actually necessary. Similarly, hanging up implies denial of consent.

If consumers aren’t warned at all about the phone recording, however, their California privacy rights have been violated.

A number of major companies are being investigated for illegal call recording practices, including the Dermalogica customer service center, American Airlines, Tupperware, and more.

Filing a California Call Recording Lawsuit

While California invasion of privacy law protects anyone who called or was called by someone else while in the state of California, this particular class action investigation applies specifically to California residents. If you believe that a company is engaging in a practice of illegally recording phone calls without proper disclosure, such as the Dermalogica customer service center, you may be able to file a lawsuit under California state law.

A few major companies have been hit with lawsuits over illegally recording customer service calls. Some of these lawsuits have ended in multi-million dollar settlements ans awards for consumers recorded without their permission.

If you are a California resident and you suspect that Dermalogica customer service recorded your phone calls without consent, you may be able to seek compensation by participating in a California call recording class action lawsuit investigation.