Amazon Shoppers May Be Able To Claim up to $1K Under New Injury Policy

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Amazon Shoppers Injury Overview:

• Who: Amazon shoppers injured by items sold by third parties on the online platform.  
• Why: Injured Amazon shoppers may be able to claim up to $1,000 from the company under a recently announced policy change that will go into effect Sept. 1. 
• Where: The policy will affect US consumers.

Amazon shoppers who are injured by a defective product sold by a third-party vendor on the site will now be able to make claims for up to $1,000 directly with Amazon, according to a recently announced policy update.  

Under its new “A-to-z Guarantee” announced Monday, the company says that it will pay Amazon shoppers who purchase a defective product up to $1,000 at no cost to sellers. The company says that it will pay more in the event a seller is unresponsive or rejects a valid claim.  

Policy Move in Wake of Push to Protect Amazon Shoppers 

The policy change, set to go into effect Sept. 1, comes after the Consumer Product Safety Commission (CPSC) lodged a lawsuit against Amazon alleging the company allows the sale of unsafe products.  

Citing a number of hazardous products sold to Amazon shoppers, including flammable kid’s pajamas, non-functioning carbon monoxide detectors, and hundreds of thousands of hair dryers that pose a risk of electrocution, the consumer safety agency demanded that Amazon stop selling identified, dangerous products and implement a system that will notify consumers when they have purchased a recalled item. 

The CPSC also contended that Amazon should offer full refunds for dangerous products sold on its platform in its lawsuit.  

Weeks later, Amazon axed its arbitration clause, making it easier for shoppers to file class action lawsuits.  

Amazon says that its new policy of directly paying shoppers up to $1,000 will cover up to 80 percent of the defective products cases reported. 

While the company says the new policy “far beyond our legal obligations and what any other marketplace service provider is doing today to protect customers,” Amazon still faces class action lawsuits filed by shoppers who claim Alexa devices are eavesdropping, COVID-19 price gouging, the company overcharged consumers with “merchant fees.” 

Have you purchased dangerous products from third party sellers on the Amazon website? We want to hear about your experience. Tell us in the comment section below.

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