Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.
Amazon Shoppers Injury Overview:
- Who: Amazon shoppers injured by items sold by third parties on the online platform.
- Why: Injured Amazon shoppers may be able to claim up to $1,000 from the company under a recently announced policy change that will go into effect Sept. 1.
- Where: The policy will affect US consumers.
Amazon shoppers who are injured by a defective product sold by a third-party vendor on the site will now be able to make claims for up to $1,000 directly with Amazon, according to a recently announced policy update.
Under its new “A-to-z Guarantee” announced Monday, the company says that it will pay Amazon shoppers who purchase a defective product up to $1,000 at no cost to sellers. The company says that it will pay more in the event a seller is unresponsive or rejects a valid claim.
Policy Move in Wake of Push to Protect Amazon Shoppers
The policy change, set to go into effect Sept. 1, comes after the Consumer Product Safety Commission (CPSC) lodged a lawsuit against Amazon alleging the company allows the sale of unsafe products.
Citing a number of hazardous products sold to Amazon shoppers, including flammable kid’s pajamas, non-functioning carbon monoxide detectors, and hundreds of thousands of hair dryers that pose a risk of electrocution, the consumer safety agency demanded that Amazon stop selling identified, dangerous products and implement a system that will notify consumers when they have purchased a recalled item.
The CPSC also contended that Amazon should offer full refunds for dangerous products sold on its platform in its lawsuit.
Weeks later, Amazon axed its arbitration clause, making it easier for shoppers to file class action lawsuits.
Amazon says that its new policy of directly paying shoppers up to $1,000 will cover up to 80 percent of the defective products cases reported.
While the company says the new policy “far beyond our legal obligations and what any other marketplace service provider is doing today to protect customers,” Amazon still faces class action lawsuits filed by shoppers who claim Alexa devices are eavesdropping, COVID-19 price gouging, the company overcharged consumers with “merchant fees.”
Have you purchased dangerous products from third party sellers on the Amazon website? We want to hear about your experience. Tell us in the comment section below.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
63 thoughts onAmazon Shoppers May Be Able To Claim up to $1K Under New Injury Policy
Add me. Have had several items that jad issues
add me
Add me
I received a defective product that the seller and manufacturer have completely ignored me regarding for over a year now.
Hi my name is melanie I am 28 years old I am a mother and a daughter a girlfriend a sister etc, and I have autism & im on the higher end of the spectrum but still I am autistic and the representatives I’ve dealt with for ten months know that because I’ve told them in hopes they would stop discriminating against me, low key threatening me, harassing me, taunting me, tormenting me, intentionally misleading me and making commitments they never intended to keep and have not kept. It began with order #113-0984339-4049803 one of those caught fire and the thing closest was my portable clothing closet housing a years worth of my clothing, and my childrens clothing as well as my daughters new pair of shoes and my late fathers tshirts I kept of his which I now have nothing left of his. Christmas was a couple weeks before the incident so majority was new and idk how to even put a value on my dads shirts I kept and wore occasionally when I would have really bad days missing him and needing him, his shirts were my comfort. I’m thankful we only lost the portable closet and it’s contents and my comforter I used to suffocate the air purifier. I did not call emergency services for two reasons 1. I was terrified I would get in trouble as it happened in my apartment complex and we had no where to go and 2 it wasn’t a big enough fire that I needed to involve the fire dept. there was no property damage to the apartment just my family’s belongings and smoke inhalation that effected my lungs and breathing for quite some time, still have some lingering effects but nothing like I did. We were told we would be compensated for the damages from day one until now and we’ve only received a full refund and $100 promo as a token of their apology. No compensation. We were made to wait for 4 weeks on claims and investigations filed off find out nothing was ever filed I was lied to the whole time and a email on behalf of the now former CEO pretty much saying screw you and ignoring everything and every issue I was facing, the email was used against me stating that was why they couldn’t issue me compensation despite the email not appearing in my Amazon account messages and being told numerous times it’s not legit, ignore it when i called in and asked only the chat support representatives said otherwise until one day telling me to kindly ignore that email after using it against me. These representatives would frequently ask for proof of anything and everything and I stupidly always sent it. On February 16th 2021 at 10:44pm a phone support representative launched an investigation and it was for a compensation she said that it was in a top-five due to the severity of the situation and that I will hear back in 24 to 48 hours or less and I got an email confirmation of that and I have not heard a word about it since and they would never tell me. I got an email in February yet again on behalf of the now former CEO this was proven fraudulent right away when I called in about it. That is when everything changed that is when I began noticing I was speaking to the same people on the phone constantly. I have already been complaining frequently that I keep getting the same reps via chat support all the time and they wouldn’t help me. I kept being told to wait 24 hours “you’ll get your compensation or you’ll get an email” lie after lie being mislead time and time again and taunted non stop. Executive customer relations Kandis called me regarding a representative named toriq making fun of me for having a disability he said it would not be fair to go to head-to-head battle because I’m disabled and then he proceeds to say and I quote “or are you strong with the force lol“ Kandis called me and we talked for an hour I was in tears because I thought finally finally I was going to get help and these employees wouldn’t be free to mistreat me like they have been and she Gave me what she said was her direct contact number that I could contact or text anytime I needed anything. She was out of town for the weekend and I would have a resolution when she got back from the weekend and I didn’t hear from her since besides an email saying the issues would be dealt with internally and I wouldn’t have to deal with any of it again and she never once got back to me on her “direct line” it went straight to voicemail every-time.
Also another crazy incident but this one was one of the first where I was locked out of my account randomly and I go on the website to try to figure out who to call what to do to get back in and there’s a number on there tells me to call to get help getting back on your account and it was longer than what I’m used to seeing which is 10 digits it was an overseas number so when I dial it on the other end I hear a sex hotline hangup thinking no way maybe it’s a typo I thought I took one of the zeros away to my surprise it was still a sex hotline I sent them in proof and a screenshot of the number and they did not argue with me about it they didn’t deny nothing which why what day because I mean I don’t know how it happened I don’t not saying it’s anybody’s fault I don’t know how it got there but it was a sex hotline and my daughter heard it my boyfriend heard it and then I later got an email from executive customer relations addressed to my seven-year-old daughter regarding that incident without going into detail but I never got an apology for situation and my daughter hearing it and it being on amazon.com. That was a very big deal to me at the time it was just so shocking but little did I know it would only get 100 times more crazy and worse and worse.
It’s truly traumatizing these employees won’t let me speak to anybody that I asked & they lie about information that could help me or they withhold information that I need or that I ask. They lie about teams and departments that are available or that exist at Amazon. I was never granted the same access or opportunity as everybody else I’ve never been able to scroll up and view my chat history anytime I wanted, only about 5% of the time I can and that’s how I first noticed missing chats and that’s why they won’t let me scroll up and that’s why they won’t give me my transcripts that I request and that’s why I record everything because I can’t view my chat history but every once in a while I’m able to scroll up.. I get lucky I guess, or I would say “reread please” to avoid repeating myself as much as possible and I would be told “read what” and they couldn’t see that chat I has beforehand or chats are missing in between other chats with other representatives. A phone rep told me a few months ago told that there’s a box that you can send yourself a copy of your chat transcript after each session to click it but I never knew that because I never had that option and I have since been told the same thing 2 more times. In may the account specialists closed my account for two months beginning in May for reasons that we’re not true, stating that I had an account closed prior for violation of terms and conditions and the account they’re stating that happened with was my aubreysmommy1324@yahoo.com account which is the same exact account they were referring to being closed for violation of terms and conditions but I just updated my email address several times on the same exact account. Despite proof & me telling them that repeatedly they ignored it.
They lied and said that they don’t have chat support & that’s why they’re unable to call me but they do have chat support to call customers back and I did have two Callbacks set up by customer service for the account specialist to call me back the next day but of course they didn’t that’s all discrimination.
I talked to a Gentleman at Amazon who told me he had a disability and that one would never know by looking at him and I said hey me too then he says Aspergers and that is exactly what I have which is a form of autism and it’s quite debilitating at times but he said, if what I’m saying is true that I am stuck talking to the same representatives repeatedly this whole time on chat and on the phone no matter what I do then that is discrimination.
a representative told me on the phone that I will be getting concession for each and every single promise for a compensation that’s been made to me and every commitment for compensation to me so each and everyone of them individually he confirmed that and then Sahil from AWS said the same thing and said Amazon has to and I will get compensated for each and every promise/commitment made to me. & that’s all I ask. I am emotionally and me emotionally drained, the distress is overwhelming at times. Autism for me makes everything so much more intensified so this has been especially scary for me and I’ve lived in fear for my life for long enough please help me. This is incredibly insane, I want to move and by all means necessary protect my family to the very best of my ability, at least gain some peace of mind. I feel like nothing could ever make up for how much emotional & mental damage this whole experience has caused me, and every aspect of my life. I will never be the Melanie I was early on in January 2021, this truly has effected every single part of me and my life and every relationship I have. Amazon has truly broken me.
Please add me
Please add me. Purchased several items from them as new but received used.
I purchased a styling blow dryer from Amazon when used it gets over heated also smoke and a smell came from it. It also kept making the power in bath room go out when used