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This settlement is closed!
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If you live in California and called P.F. Chang’s and/or Pei Wei’s customer service line, you may be eligible for compensation from a $2.7 million call recording class action settlement.
The P.F. Chang’s, Pei Wei call recording class action settlement puts to rest claims that the company violated California call recording laws.
Plaintiffs alleged in a class action lawsuit that their rights as California residents were violated when they called the customer service line of the popular restaurant chain and were not informed that their call could have been recorded.
California call recording lawsrequire that all parties to a phone call consent to the recording of the call. These state laws are why consumers often hear a notification that calls will be recorded when contacting customer service phone lines.
In fact, California’s Constitution is the basis for California call recording laws. Those in California have an inalienable right to privacy — companies that fail to inform Californians that they record calls to and from customer service violate that right and can face steep fines and other consequences.
The restaurant chain admits no liability under the terms of the California P.F. Chang’s, Pei Wei call recording class action settlement.
According to the California P.F. Chang’s, Pei Wei call recording class action settlement, calls in and out of the customer service line did not notify callers that the phone call would be recorded between March 1, 2016 and Sept. 20, 2017.
Class Members include those who were in California who received or made a call to Pei Wei Asian Diner or P.F. Chang’s toll-free customer service line and talked to a representative during these dates. Class Members have until Oct. 5, 2018 to file a claim.
Those who wish to exclude themselves or object to the California P.F. Chang’s, Pei Wei call recording class action settlement have until Oct. 5, 2018 as well.
A final fairness hearing will be held Nov. 13, 2018.
Who’s Eligible
Class Members include those who made or received calls from the P.F. Chang’s or Pei Wei Asian Diner from March 1, 2016 to Sept. 20, 2017 and were not informed that their call would be recorded.
Potential Award
$150 per call (estimate)
Proof of Purchase
Claim ID number and/or the phone number(s) that was used to make or receive the call(s).
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
10/5/2018
Case Name
Rabanal v. P.F. Chang’s Bistro Inc., et al., Case No. RG17851208, in the Superior Court for the State of California
Final Hearing
11/13/2018
UPDATE: The California P.F. Chang’s, Pei Wei Call Recording Class Action Settlement was granted final approval on November 15, 2018. Let Top Class Actions know when you receive a check in the comments section below or on our Facebook page.
Settlement Website
Claims Administrator
P.F. Chang’s Call Recording Settlement Administrator
c/o KCC Class Action Services
PO Box 404000
Louisville, KY 40233-4000
1-888-564-2634
info@PFChangsCallRecordingSettlement.com
Class Counsel
Eric A. Grover
KELLER GROVER LLP
Scot Bernstein
LAW OFFICES OF SCOT D. BERNSTEIN APC
Defense Counsel
Michelle Doolin
Darcie Tilly
COOLEY LLP
If you live in California and you did not receive a warning when calling a toll-free number, your call may have been recorded in violation of California law, and you may be entitled to compensation. See if you qualify to file a California call recording class action lawsuit.
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51 thoughts onCalifornia P.F. Chang’s, Pei Wei Call Recording Class Action Settlement
Check finally came today in CA, tad over 3200! Had 13 calls with proof
Oops meant to say the people who answer the phone at KCC. It’s actually the same with all claims administrators
You’re better off contacting the attorney for some answers. The people who answer the phone at rust don’t work directly with the lawsuit. Their job is only to answer the phone for all of their lawsuits. They don’t know beyond what’s on the screen. If I had to guess, they got a late tax form or one that the IRS returned as having an invalid number. The reason why people with tax forms end up waiting longer is because the IRS has to send them a confirmation that the tax info is correct.
Called settlement admin today and discovered that the checks over $600 still haven’t been mailed out nor do they have my idea when they will mail the checks! Another waiting game m
Home page for class action has been updated to say 2nd round of checks will be sent out on or around 4/19 stay tuned ladies and gents