The Czech Airlines contact number is frequently called by customers looking to make adjustments to their flight plans, but those in California should be wary of potential call recording.

Czech Airlines is an international airline that offers a variety of services such as special charter flights and air shipping to different countries, and services numerous customers on a daily basis.

The Czech Airlines contact number is no different than any other customer service designated communication line, receiving incoming calls and making outbound calls on a daily basis. These calls are made for a variety of customer service inquiries, with customers often calling to book a flight or make changes to their current reservation.

Czech Airlines operates in the state of California and therefore must adhere to state privacy laws when dealing with customers. Regardless of the reason for contacting the Czech Airlines contact number, it is important for consumers to be aware that their calls may be recorded and that the airline must provide a disclosure for this possibility.

California residents who call the Czech Airlines contact number should pay attention for any disclosures of call recording. According to consumer advocates, these conversations could be recorded without the customers’ permission.

Overview of California Call Recording Laws

California call recording laws are a part of the California Invasion of Privacy Act, which was enacted to help protect residents’ privacy by prohibiting illegal recording of conversations.

Under the California Invasion of Privacy Act, it is almost always illegal for a conversation to be recorded without the consent of all parties involved. This applies particularly to customer service calls, which companies record on a routine basis for various purposes like customer service training. In order for this to be legal, the company in question must provide some kind of disclosure to the customer that call recording could take place.

This disclosure is often given at the beginning of the call by an automated voice that typically prompts the customer to either stay on the line or press a button on the dial tone to indicate consent.

It is important to note that by staying on the line, consumers are considered to have provided implied consent under California call recording laws. If this disclosure is not given and call recording is found to have taken place, however, the customer can potentially pursue legal action.

Companies found to be in violation of California call recording laws could face up to $5,000 per penalty, or three times the amount of damages actually suffered. Several companies have already paid multi million dollar settlements to resolve allegations of illegal call recording.

There are a number of companies currently under investigation for allegedly violating California call recording laws including Czech Airlines, so potential claimants should pay attention to which customer service lines they contact and what disclosures are given during the call.

Consumers who are considering filing a California call recording lawsuit should take note of important details of the calls including the time and date of the call, if a call recording disclosure was given, and a summary of the call.

If you are in California and suspect you have been recorded without permission after contacting or being contacted by the Czech Airlines contact number, consider using the contact form to join a lawsuit investigation.