Was a call you placed to the Dermalogica contact number recorded without your permission? If so, you could be eligible to participate in this investigation into illegal call recordings in California.

In some states, only one person on a phone call is required to grant permission prior to a call being recorded. The state of California has some of the strictest privacy protection laws in the country, and all parties must give permission for a call to be recorded or it is a violation of the California Invasion of Privacy Act (CIPA).

Companies that want to coach their customer service representatives often record phone calls made between their employees and customers. Other times, businesses will record calls in order to present the calls as real-life examples of what to do or what not to do in classes full of new hires.

These phone calls are not recorded with ill intent, but the intention does not matter under California law. If you were contacted via the Dermalogica contact number and recorded without consent, you may have grounds for action.

Any person or business that wishes to record a phone call in California must obtain the permission of all people on the line prior to recording the call. Companies that allegedly have violated California privacy laws have settled call recording lawsuits for millions of dollars.

Dermalogica Contact Number Might Record Calls

Dermalogica is a skin care products company with headquarters in the Los Angeles area. Customers have access to a toll-free Dermalogica contact number that allows them to ask questions regarding the products, shipping, and the company’s rewards program.

If you called the Dermalogica contact number for any reason and your call was recorded without your permission, you could be eligible for compensation. California privacy laws prohibit the secret recording of any calls between parties. Even if Dermalogica’s headquarters were not located in California, the privacy laws could still apply when any California resident was speaking with a representative reached through the Dermalogica contact number.

As a customer providing consent for a call to be recorded, you do not have to expressly say  that you provide such consent. Many times, a recorded voice warns that calls might be recorded for quality assurance or other reasons. If you hear this announcement and choose to remain on the line, you have given implied consent to the company.

An illegal recording of the call occurs when one of the parties is unaware of the recording or if one of the parties does not provide consent for the recording.

A violation of the California Invasion of Privacy Act can translate to a fine of up to $2,500. The offending person or business can also be found responsible for civil liability up to $3,000 or three times the amount of actual damages that are incurred as a result of the infraction. Statutory damages can reach $5,000 for each violation of the law.

In addition to the Dermalogica contact number, other companies that are under investigation for possibly illegally recording calls include British Airways, Czech Airlines, Dermalogica, Fisher & Paykel, Harman Audio, Hunter Boots, JBL Audio, Malaysia Airlines, Tupperware, and Romano’s Macaroni Grill.

If you live in California and you made or received a call that was illegally recorded when you called the Dermalogica contact number or any other business or person, you could be eligible for compensation through legal action.