Chase Robocall Lawsuit Challenges Hundreds of Unwanted Calls

A Chase robocall lawsuit has been filed by a woman who claims JP Morgan Chase & Company called her cell phone hundreds of times after she asked them to cease calling.

Plaintiff Basya L. says Chase violated the Telephone Consumer Protection Act (TCPA) when the company continued to call her cell phone. The TCPA prohibits auto-dialed calls to a cell phone without consent.

According to Basya’s complaint, Chase “began its campaign of communicating with her via the use of an automated telephone dialing system and pre-recorded messages throughout the past four years” by calling her cell phone “on hundreds of occasions.”

Basya told Chase to stop calling her cell phone on multiple occasions, including on or around Nov. 11, 2016.

During that call, Basya provided a Chase customer service representative with the information needed to verify her account and then told the representative, “I’m getting a lot of phone calls on my cell phone and I really want these calls to stop. If you can please stop calling me, and just let me know what the issue is.”

The Chase customer service representative replied that Basya’s credit card payment was past due and over the limit, and that until a payment was received and posted to the account, Basya would continue to receive such calls.

According to the Chase robocall lawsuit, Basya insisted she didn’t want to receive the calls, but the Chase representative “responded by falsely stating that the calls are ‘their way of letting you know that your account with them has been past due on the account, and they are required to notify you of that status by law.’”

Although Basya made numerous requests for the harassing calls to stop, she claims Chase continued to call her cell phone with an automated dialing system and pre-recorded messages.

When Basya would answer the calls, no live customer service representative was on the line immediately, offering further proof that this was an automated phone dialing system that kept calling her.

Chase Robocall Lawsuit Alleges Actual Damages

The Chase robocall lawsuit alleges Basya suffered actual damages because the bank’s calls to her cell phone deprived her of using her phone during the times the bank was calling, depleted the battery life of the cell phone, and invaded on the Levy’s right to privacy and seclusion.

The latter is “the very harm that Congress sought to prevent by enacting the TCPA,” says the Chase robocall lawsuit.

The TCPA’s congressional sponsor Senator Hollings said that auto-dialed calls are “the scourge of modern civilization. They wake us up in the morning; they interrupt our dinner at night; they force the sick and elderly out of bed; they hound us until we want to rip the telephone out of the wall.”

If found liable for violating the TCPA, Chase could be on the hook for $500 for each “negligent violation” or $1,500 each for “every knowing and/or willful violation.”

The Chase Robocall Lawsuit is Case No. 3:17-cv-06363-PGS-TJB in the U.S. District Court for the District of New Jersey.

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If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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