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The manufacturer of Cuisinart food processors is facing a class action lawsuit that alleges the company failed to produce replacement chopping blades as part of a recall effort.
Plaintiff Ellen Chepiga says the Conair Corporation has denied consumers full use of their machines because it has yet to send replacement blades after a December 2016 recall notice.
According to the class action, in December Conair notified 8 million Cuisinart food processor owners that they needed to stop using their blades. According to a Washington Post article, the blades can crack into small pieces into the food and cause injuries.
The plaintiff says that in response to the recall she registered for a new blade online in December of last year. However, Chepiga alleges that Conair has since notified food processor owners that replacement blades will not likely be sent until mid-2017.
The plaintiff points out in her class action lawsuit that Cuisinart owners were forced to cook their holiday meals without the use of their food processors and now face additional delays.
According to the class action, Conair in conjunction with the U.S. Consumer Product Safety Commission issued the recall in response to reports that the riveted blades of Cuisinart food processors were cracking and shards were being found in foods being chopped.
The complaint notes that the recall affects 22 models of Cuisinart food processors sold between 1996 and 2015 including: CFP-9, CFP-11, DFP-7, DFP-11, DFP-14, DLC-5, DLC-7, DLC-8, DLC-10, DLC-XP, DLC-2007, DLC-2009, DLC-2011, DLC2014, DLC-3011, DLC-2014, EV-7, EV-10, EV-11, EV-14, KFP-7, and MP-14.
According to the complaint, food processor owners eagerly awaiting replacement blades were dismayed by an email sent by Conair in early February notifying customers of a delay. Conair included a free electronic cookbook in the email that, ironically, included recipes that required food to be chopped, says the plaintiff. Further compounding disappointment, Conair allegedly sent another email several days later indicating that replacement blades could not be shipped until mid-June.
“During this time, Defendant continued to sell new food processors with chopping blades not subject to the recall. Defendant decided to prioritize its own profits by selling the new chopping blades instead of providing them to their loyal customers subject to the recall,” alleges the plaintiff.
“Had consumers known that they would have lost the use of the key chopping functionality of their food processor without advance warning, for an extended period, and spanning the December and January holiday season, consumers would have paid less for Defendant’s Cuisinart food processors,” the Cuisinart class action states.
The plaintiff seeks to represent Cuisinart food processor owners whose machines were covered by the December recall. She is seeking damages for the loss of use of the machine as well as lost value along with attorneys’ fees and costs.
Chepiga is represented by John D. Radice and April D. Lambert of the Radice Law Firm PC.
The Cuisinart Blade Recall Class Action Lawsuit is Chepiga v. Conair Corporation, Case No. 3:17-cv-01090-BRM-LHG, in the U.S. District Court for the District of New Jersey.
UPDATE: February 2018, the Cuisinart food processor blade recall class action settlement is now open. Click here to file a claim.
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93 thoughts onCuisinart Class Action Filed Over Massive Blade Recall
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I filed a claim for blade replacement for my $200 Cuisinart food processor last January and hadn’t received it as of April. I was told by Customer Service that the blade wouldn’t be sent until June. At that point, I called the Corporate Office and told them I’d sue them blind if I didn’t receive the blade by a certain date. They said they had one and would send it by FedEx immediately. I received it within 2 days. At the end of October, I received another one from Arizona. I’ll never buy another Cuisinart product.
Just got off the phone with them for the umteenth time (got the run around again). Enough is enough. How do I join the lawsuit?
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
I would like information about this lawsuit. I have been calling once every month and have gotten the same answer. “Your blade will ship at the end of the month. If you haven’t received it by the beginning of next month, call us back.” Not surprisingly, I haven’t received the blade. I called today and was told they have no idea when it will ship. The customer service person said the order for my blade was placed on March 7th and I submitted my recall order in December 2016!! Clearly, Cuisenart does not care about customer service or loss of consumer loyalty.
Please let me know how to join this lawsuit. I’ve lost so much by not being able to use my machine. I’ve got the run-around multiple times with promises each time. I’ve even gone to garage sales looking for food processors on sale! I’m that desperate. I think the company wants me to buy a new one, but no, I’m not going to play into their game. I think they should send all their complaints a new food processor, that’s all I want. thanks.
We bought one 11 cups for over $145.00 6 months after the lame broke in 3, try to get a replacement but the company from who we bought went in Bankruptcy,
Can I be part of the law sue?
I just called again on our order (RCB 35558809) from January 2017 which we started in November 2016. Jalen from customer service essentially said, you’ll get it when you get it. Just the kind of person I want represeenting me! We would be interested in joining the lawsuit
I just received my replacement blade and they sent me the WRONG ONE! Now I am getting the runaround from Cusinart. Have been bounced back and forth between customer service lines, gave up and sent an email and a facebook post. Nightmare!!!
I have been waiting over 6 months for my replacement. If possible please add me to the class action.
I called the day it hit the news, that was November 2016 and are still waiting!
I’ve called the hot line several times since and have gotten BS answers from the call center like the blades are made in the US we have a back up on getting these out, you call again they are made in China the employees don’t know what truth to tell us consumers.!
This is most annoying to me and everyone else not being able to use this machine, I’m going to sign up for the Class action law suit!!!!!