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Uber charges its riders cancellation fees without proper warning and in some cases without justification, a class action lawsuit claims.
Plaintiff Julian Metter of Los Angeles says defendant Uber Technologies Inc. has been automatically charging cancellation fees to its riders’ credit cards. Metter claims Uber fails to give its riders proper notice of its cancellation fee policy before they request a ride, allegedly violating consumer protection laws.
According to the Uber class action lawsuit, riders incur an Uber cancellation fee if they cancel a ride request outside the two- to five-minute window allowed for cancellation. The amount of the Uber cancellation fee varies according to the rider’s geographical location, Metter says.
Metter claims the Uber app doesn’t inform the rider about the cancellation policy until after the rider has requested the ride, the driver has accepted the request, and the rider has activated the app’s cancellation option.
Uber assesses cancellation fees even in cases where the rider has no desire to cancel the ride, Metter claims. Sometimes the Uber driver is delayed or can’t provide the requested ride, Metter says, putting the rider in a position of having to cancel their ride request.
Even under those circumstances, where the ride may have been cancelled through no fault of the rider, Metter claims the rider still can get hit with an Uber cancellation fee.
Drivers can also cancel a ride request. When they do, Metter says they have the option of indicating in their own Uber app that the request was cancelled by the rider, which also causes the rider to incur an Uber cancellation fee.
While the company says the Uber cancellation fee is intended to compensate drivers for the work expended in responding to a ride request, Metter says that Uber itself has an interest in assessing these fees due to a 25 percent cut the company allegedly takes from them.
Metter’s claims echo those raised in an earlier Uber cancellation fee class action lawsuit filed this past summer in a federal court in California. The plaintiff in that case accuses the company of charging an Uber cancellation fee of $5 or $10 if the driver is more than 10 minutes late, regardless of whether the rider does anything to get the ride cancelled.
In Metter’s action, he seeks to represent a plaintiff Class consisting of all persons in the U.S. who incurred an Uber cancellation fee while using Uber’s ride-sharing service.
He seeks a court order barring Uber from continuing to assess and collect Uber cancellation fees and wants Uber to reform its cancellation policy in a way that will prevent the harm complained of from happening. He also seeks an award of damages, restitution, court costs and attorneys’ fees, all with pre- and post-judgment interest.
Metter is represented by Lee A. Cirsch, Robert K. Friedl and Trisha K. Monesi of Capstone Law APC and Francis Flynn of the Law Office of Francis J. Flynn Jr.
The Uber Cancellation Fee Class Action Lawsuit is Julian Metter v. Uber Technologies Inc., Case No. 3:16-cv-06652, in the U.S. District Court for the Northern District of California.
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28 thoughts onUber Class Action Says Ride Cancellation Fees are Unfair
Uber gets you the moment you schedule a ride whether they show up or not. You don’t know their driver isn’t showing up until s/he doesn’t. The Uber app doesn’t allow you request another pickup until you’ve cancelled the no show. By then you’re past the 5 minute cancellation policy, charged a cancellation fee and still pay full fare to the next driver. Uber charges the fee to your credit card. When you complain they treat you like a nuisance and offer to credit the fee toward your next ride. That is not a refund, that is a discount which is only applicable if you ride with them again. Uber is making money hand over fist and not providing any service and basically forces you to pay them to get your money back. I’m in Dallas, TX hoping I’m eligible to join this class action. If not, I’ll bring one on my own.
It happened to me on many occasions with uber and lyft. I once saw the driver pass me by and I was hit with a fee.
Ive been charged a number of times. For no shows. Especially during the CMA fest in Nashville
I need to sign up for this also
Happens to me all the time. How do I sign up?
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I’ve had drivers drive right past me and say they picked me up and attempted to compete the trip.. then I get charged after cancelling. I don’t give a damn about what these drivers are saying. A good portion of those cancellation fees are BS. I AM NOT PAYING YOU A $5 CANCELLATION FEE FOR A $1 TRIP THAT YOU WERE 12 MINUTES LATE ON PICK UP FOR. this is a JOB! Do it correctly!
I got pinged with a distance of 20 minutes away. I canceled the drive and never pick up if the drive to get to the fare is 9 minutes or more away. 9 minutes, 6 miles only to pick up a fare that is going two blocks??
Totally agree with Victoria
Hey what if when you arrived rider has too much lugga7 and even dogs or too many passengers..I will cancel but rider must pay for ordering the wrong car.
I had two of these fast for the first time earlier this month, one from Uber and one from Lyft. I cancelled the request after about 2 minutes each when neither of them could provide a driver with an XL. I had no idea I’d have to pay a dollar for nothing. If you need a lead or some evidence, I’m available. Also, you get no receipt for those fees, just a charge on your credit card or paypal