USAA class action lawsuit overview:
- Who: The United Services Automobile Association (USAA) is facing a class action lawsuit related to its handling of automobile personal injury protection and medical payment claims.
- Why: USAA is accused of delegating its claims to a third party company’s computer program that improperly reduces or denies USAA claims.
- Where: USAA’s counsel petitioned to have the case removed from Clark County, Washington, court and moved to the U.S. District Court for the Western District of Washington at Tacoma.
The United Services Automobile Association (USAA) is facing a class action lawsuit claiming that it uses a third party company that improperly reduces or denies claims related to automobile personal injury protection and medical payments.
USAA is accused of using third-party Auto Injury Solutions as part of a multi-faceted USAA claims scheme to implement a computer program called Medical Bill Audit (MBA) for denying claims.
“The MBA process is designed, largely through automated computer processes, to categorically and systematically, without human input, eliminate, abate and/or reduce the amount USAA pays for its insured’s health care expenses based upon its treatment of various codes,” the USAA lawsuit says.
USAA customers claim insurance adjusters never look at denied claims
The USAA lawsuit plaintiffs Caryn Jennings and Tricia Harder are both Washington residents who had automobile accidents and are part of a class stating that USAA did not investigate their claims and instead used Auto Injury Solutions’ computer model to deny or reduce claims.
USAA has used the program to avoid having a USAA insurance adjustor review the claim or conduct an investigation into the validity of those claims, the USAA class action says.
A September class action lawsuit claims USAA did not properly protect the personal information of clients, resulting in the USAA data breach.
Have you had a personal injury or medical claim denied by USAA? Let us know in the comments.
The defendants are represented by Kimberly A. Reppart and Kara A. Tredway of Forsberg and Umlauf P.S.
The plaintiffs are represented by Jason T. Dennett and Cecily C. Jordan of Tousley Brain Stephens PLLC along with Franklin D. Azar, Dezarae LaCrue, Michael D. Murphy, Timothy L. Foster and Brian Hanlin of Franklin D. Azar and Associates P.C.
The USAA class action lawsuit is Jennings, et al. v. USAA Casualty Insurance Company, et al., Case No. 3:23-cv-06171, in the U.S. District Court for the Western District of Washington at Tacoma.
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144 thoughts onUSAA class action alleges company uses third party to unfairly reject, underpay claims
USAA did not properly represent my claim and offered less than what is to be covered by the insurance. I would like to join this law suit.
On August 16, USAA insured back into my automobile causing over $2900.00 in damages, the insured stated to USAA that she didn’t look back,and she caused the accident, USAA has denied my claim, never did an investigation or looked at my car, I have the estimate, photos of damages to my car and the other person car. I was impacted in the rear, and USAA has told numerous lies, and refused to look at my vehicle, their insured also did a statement that was recorded stating that she was responsible for accident, and USAA continues to deny my claim, I have all documents and their insured information that damaged my vehicle, my car was parked in parking space at the time it was impacted. I can’t understand why USAA would deny my claim after their insured told them that she didn’t look back before backing out, she was negligent, if she had looked back she could have prevented this accident, she had insurance with USAA, and USAA is resonsible for paying my valid claim.
What law firm is handling the class action lawsuits against USAA and it’s affiliates they are playing the same games with me and my wife
They denied our claim after our van was damaged during our evacuation from the 2018 paradise ca fire. We were told by the first adjuster that it would probably be a total loss. They didn’t like his report and sent a second who denied it because we’d transported feed in it one time for our evacuated horse.
I had a personal property claim denied by USAA. I gave them all the information they asked for and then when they wanted more. They demand I send them a picture of me wearing the jewelry. They denied the claim after that. Two arrest and conviction were made in the theft. But USAA refuses to follow-up with the anything else.
I had so many issues with them when i had my car accident. Including a 3rd party “dr” who when denying my claim referenced a different patient’s records and not mine. When i talked to my agent about it she had nothing to say. I got an attorney who took care of it but they tried to say they would only pay $25 a session for my chiropractic care and treated it all like a copay.
My usaa claim was mishandled from day one of my accident. They paid over 7500 in repair costs to my car that is not even drivable since. They told me that since I took my car to a shop they don’t recommend that the work is not guaranteed. I wish they would’ve told me this to start with. I still owe a significant amount of money on my car and can’t even drive it.
My Usaa claim was handle in such bad faith it’s ridiculous not only was I denied my claim but they cancelled my policy. Filed in November23 barely came to a decision in feb24. They went off a claim that filed in 2021. By previous owner Saying I knew about the damage prior to filing this claim..
I didn’t even know the car existed until 2022. The adjuster was rude as hell picking a belittling me for my life choices asking questions that were relevant to the claim giving me a ultimatum. And still denying me. They are not about us veterans. At all they. Couldn’t care less were nothing but a hassle. To them
I am not a USAA member but was rear-ended by one last December. I filed a claim, to which it took the company a very long time to respond, only to eventually (after a long and arduous process of back-and-forth and a canceled check from USAA) tell me that my vehicle was formerly totaled in NM. I bought the car with a clean title so thought this very unlikely, but just in case called the NM DMV and the Washington state DOL, none of which had any records of it being totaled, let alone it being in any accident. The CCC computer system mentioned above claims this false information, which reduced the valuation of the vehicle by at least a couple grand. Now they won’t answer my calls or emails and definitely don’t ask about paying us for the damages. They alsodeem the car totaled and have been very pushy about getting us to sign over the title to them.
I was rear ended at a stop light. The guy’s insurance was paying for damages but USAA fought the payment because they said my car wasn’t worth that much. Then, a USAA adjuster took black and white photos of my oil and belts, claiming I didn’t take care of the car! The icing on the cake? They threatened to have my car towed and sold at auction even though I had the title. Yep no still have all the paperwork but we canceled the policy.