A Georgia man recently filed a Navient robocall lawsuit against the student loan company, alleging its calls violated TCPA regulations.
According to the Navient robocall lawsuit, Navient has placed around 3,500 individual calls to plaintiff Perry R.’s cell phone since April 2014. These calls were made in an attempt to collect a debt that Perry R. allegedly owes.
However, these phone calls were made using an automatic telephone dialing system, also known as an autodialer.
This system allegedly placed thousands of robocalls to the plaintiff’s cell phone over a period of two years, and eventually, Perry answered a call and waited until he was connected with a live representative.
The Navient robocall lawsuit alleges that the plaintiff requested that Navient stop calling.
Perry has had to reinforce this demand multiple times since this first attempt, informing live representatives to stop placing calls to his phone.
Navient Robocall Lawsuit Alleges Continued Calls
Unfortunately, Perry has continued to receive these robocalls from Navient. Though he attempted to keep a clear record of the robocalls made to him by Navient, the sheer number of calls meant that not all calls were catalogued properly.
The Navient robocall lawsuit alleges that the company’s corporate policy is to use an automatic telephone dialing system to contact individuals, just like they did with Perry, and to continue to call individuals even when they profess not to want these calls.
Perry R. is therefore not the only Navient customer to have been bombarded by constant robocalls. Indeed, the lawsuit states that consumers across the country have complained about the company’s robocalls.
Without prior express written consent to make these calls, and especially after being told to stop, the plaintiff claims in the lawsuit, Navient knowingly and willfully violated TCPA rules.
TCPA Basics
The Telephone Consumer Protection Act, or TCPA, was first instigated in 1991. The TCPA was intended to protect consumers from unwanted solicitation through technology.
The TCPA has always focused on the placement of unwanted robocalls, or the use of an auto dialer or pre-recorded messaging system to contact consumers who have not given their explicit permission to receive such calls.
As new technology such as cell phones has emerged, the TCPA has further expanded to include SMS text messaging as well.
Reporting Violations of the TCPA
Reporting TCPA violations or filing a lawsuit over unwanted robocalls like this Navient robocall lawsuit can help force companies to comply with TCPA rules.
Reports of such violations may also reward consumers with a set amount of award money per individual violation.
According to the Federal Communications Commission, or FCC, reports of TCPA violations are extremely common. The FCC received more than 215,000 individual TCPA complaints in 2014 alone.
If you have received robocalls from a company without having given permission, you may be able to report these violations and receive compensation per violation.
Keep messages and phone records of the robocalls placed to your phone. In order for your TCPA lawsuit to be most effective, you will need proof of these violations.
The Navient Robocall Lawsuit is Case No. 1:16-cv-04135 in the U.S. District Court for the Northern District of Georgia, Atlanta Division.
Join a Free TCPA Class Action Lawsuit Investigation
If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.
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6 thoughts onNavient Robocall Lawsuit Filed Over Thousands of Debt Collection Calls
I continually receive two-three daily robo calls from Navient regarding my student loans. Every time I answer the call, there is an automated message telling me to log into my account. If I decline the call, that same message is left on my voice mail. If I block the call, they just call from another phone number. They have even started using other caller ID’s, one call came in from a Nesbitt Memorial (570-283-7012) and Great Lakes Stud (800-705-5145) both left messages to log into my student loan account. I am working on my loans, yet they continue to harass me. I want this harassment to stop.
Navient should be sued in a class action for their variable interest rate policy. They are constantly increasing it without prior notification. Navient’s policy on co-signer release is vaque. They say you must have decent credit and 12 month on time payments. When the form is filed they fail to provide a clear reason why the release was denied. Furthermore, they pull credit with all 3 bureaus and use the one with the worst score or most derogatory credit in order to ensure that they deny the co-signer release. They mis-apply payments and do not provide clear information of denials on co-signer release and intentionally bind the co-signer to the Private Loans continuously raising the variable interest rates so that the interest rates continue to bump up the value of the loan making it almost impossible to pay off the private student loan. This company should be sued in a class action for this practice.
If people would pay their bills, they wouldn’t be called. The Department of Education places the interest rates into action, not your loan servicer.
If people also would pull up their big boy pants and take calls or call back. There are options, you just have to go to your loan servicer website, as well.
Kts obviously is a part of the ilk that is behind these robocalls. If people would pull up their big boy pants and not work for these slime ball companies, maybe we all could enjoy the phones WE pay for for OUR use and convenience and not have to deal with this garbage.