LG has been hit with a proposed class action lawsuit alleging its V10 smartphones contain a bootlooping defect and the company fails to honor customers’ warranties.
Plaintiff Oscar Herrera says he purchased a LG V10 smartphone for $672 from a Verizon store in San Luis Obispo, Calif. He also bought a phone cover and glass screen protector for his new phone.
However, shortly after the one year warranty on his phone expired, Herrera experienced the bootloop problem, which rendered his V10 smartphone completely useless.
Herrera brought his phone to LG for repair, but was allegedly told that his phone was not eligible for coverage because the warranty had expired.
According to the LG V10 smartphone class action lawsuit, the bootloop defect often arises without warning, and puts the phone into a “death-spiral” where it will suddenly switch off and then remain stuck on LG’s “Life’s Good” screen. When this occurs, the phone is completely unresponsive and non-functional.
Reportedly, the problem originates from a hardware defect that causes the phone to overheat. Herrera points to numerous complaints posted on product reviews, blogs, and other consumer resources revealing that LG V10 smartphone users have experienced similar bootlooping problems.
The lawsuit also states that when consumers have replaced their phone under warranty, many have had to wait several days or weeks to receive an accommodation – which often ends up being a new V10 smartphone that suffers from the same defective design.
Some consumers have also reported losing photos and data that was stored on the bootlooped phone, the lawsuit states. Herrera also say that customers have been denied warranty coverage under the pretense that the screen is scratched.
Herrera claims that LG was aware or should have been aware of the V10 smartphone bootloop defect, but failed to disclose this to consumers. What’s worse, is that LG routinely refused to provide repairs free of charge for consumers who experience the V10 smartphone bootloop defect shortly after their warranties expire, the lawsuit states.
As a result of the V10 smartphone bootloop defect and LG’s alleged inadequate response to consumers’ complaints, the lawsuit contends, consumers have suffered injury in fact, incurred damages, and have been harmed by LG’s conduct.
Herrera is bringing the class action lawsuit against LG for violations of state and federal warranty laws. He is seeking recovery for monetary and equitable relief for LG’s alleged failure to implement or honor the terms of its warranty, breaches of implied warranties, unjust enrichment and declaratory relief.
The plaintiffs seeks to represent a certified Class of “all persons or entities who (a) currently own a LG V10 Phone and/or (b) previously owned an LG V10 Phone, and can be identified as having incurred out-of-pockets expenses related to the bootloop defect.”
Herrera and the proposed Class are represented by Brian S. Kabateck, Drew R. Ferrandini, Lina B. Melidonian of Kabateck Brown Kellner LLP; Brian D. Chase and Jerusalem F. Beligan of Bisnar Chase LLP; and Benjamin F. Johns, Andrew W. Ferich, and Jessica Titler of Chimicles & Tikellis LLP.
The LG V10 Smartphone Bootloop Defect Class Action Lawsuit is Oscar Herrera v. LG Electronics USA Inc., et al., Case No. 2:17-cv-01039, in the U.S. District Court for the Central District of California.
UPDATE: The LG V10 Smartphone Bootloop Defect class action lawsuit was voluntarily dismissed on May 4, 2017. Top Class Actions will let our viewers know if any other class action lawsuits are filed with a similar complaint.
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160 thoughts onLG Electronics Class Action Says V10 Smartphones Have a ‘Bootlooping’ Defect
How do I sign up for the lawsuit? My phone v10 is still stuck in bootloop
I want to know to plz. Mine stopped working last week.
Within the first three months of getting my LG10 in 2015 I had to exchange it twice through Verizon for defective units. The biggest issue I was having at the time was erratic SMS behavior which was diagnosed as a “bad radio” by Verizon staff. I was provided “refurbished” replacements in each case. The third unit, which I still own, has been an improvement over the SMS issues I was experiencing, but has exhibited many other strange behaviors, most importantly overheating, system lockup, and loss of data. The overheating has been of particular concern as it actually gets too hot to keep in my pocket at times. I have jokingly called this “better drain mode” since I know that my battery will be dead within the hour when this event occurs. None of these issues sound exactly like the description of “bootloop”, but they do sound related. What kind of recourse do I have? Has anyone else had a similar experience?
Correction: “Battery drain mode”
My G4 suffered a bootloop a month after the warranty expiration too. I lost a ton of info and 3 weeks of service after returning the device to LG. I guess I was “lucky” to have it repaired judging by those who were denied. TMobile was no help either, offering to get me in a different phone for a mere $300.
I will be following this very closely. I have had 5 replacement phones through Verizon for the V10. At the last one, my one year warranty expired and they required me to obtain insurance on the phone in order to replace it. I’ve lost so much of my personal information, even though Verizon has an awesome cloud backup system. I loved that V10, but this is ridiculous. I hope this moves forward.
So am I reading correctly the only V10 owners included in the suit are those who paid to have the phone repaired? My phone was 13 months old in February when my V10 went into a bootloop on its own. I was informed by the LG repair website that phone was eligible for repaid and was sent a prepaid FedEx shipping label. Yesterday I was informed by LG that my phone was liquid and can not be repaired. At no time was my phone in water or liquid spilled on it. I will have to pay the remaining cost of the phone that was financed by Tmobile. But I have no intention to try and have the phone elsewhere. Will I still be able to file a claim once the case is settled?
This just happened this past Sunday to me att is will warranty it. The phone was less then a year old plus it’s my second one first one wiped out all my pics and documents…and of course they are just going to replace it with another lg I’m not happy that they can’t even last the plan without even being abused I never want to see another lg phone again and I’m sure to tell everyone to stay away
How do I get in on this lawsuit. Purchased two of these phones last year and both are now useless.
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
My. LG 4 did this as well as my LG V10. Lost all my data as well, twice.
Can I join in on the lawsuit? This is my second LG V10, after my LG Flex2 went to crap. I am getting one to replace this, however, I am without a phone for weeks, not able to do my job without a phone and I have lost several photos and videos that will never be replaced.
The case is still moving through the courts and has not yet reached a settlement. Claim forms are usually not made available to consumers until after a court approved settlement is reached. We recommend you sign up for a free account at TopClassActions.com and follow the case. We will update the article with any major case developments or settlement news! Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you ‘Follow’ on our website. A link to creating an account may be found here: https://topclassactions.com/signup/. You can then ‘Follow’ the article above, and get notified immediately when we post updates!
This happened to me yesterday after owning an LG V10 purchased from Verizon Dec 2015. The phone sustained no damage. It simply stopped working. I’ve read blogs and Watched YouTube videos about how to get the phone to turn on long enough to back up photos, etc. Like all of you affected I am highly annoyed. I called and visited Verizon and received no real solution except to buy a new phone. Why would I want to purchase another phone from a company that doesn’t ensure the quality of the products it markets. Just like consumers are protected from the sale of defected cars by “lemon law”, so should electronics manufacturers be held to some ethical standard and heavily penalized for selling masses of faulty phones that cost $700+! I think the retailer AND manufacturer should be held accountable. I’m aware of the process to return the phone to an LG repair center via FedEx mail with a 7-10 day wait but why should consumers have to go through all of that! Deliver quality goods and make repair centers available for the public to visit for faster service. All of these phones conveniently malfunctioning within a year or less seems like planned job security for LG techs! I loved the phone and wanted to keep it at least another year or so.
My phone went into a bootloop at 13 months old. I returned it to LG for repair and they claim the phone was in water. My phone was never in any liquid or have any liquid spilled on it.
For those of you who sent your phone to LG for repair, did they return your phone to you?