HP All-in-One Printers class action lawsuit overview:
- Who: Two customers filed a class action lawsuit against HP, Inc.
- Why: The consumers claim HP fails to disclose a design flaw in its All-in-One Printers that prevents users from scanning or faxing without sufficient ink.
- Where: The class action lawsuit was filed in California federal court.
Two owners of HP All-in-One Printers filed a class action lawsuit against the tech company for misrepresenting the functionality of the printers, which allegedly cannot scan or fax when ink is low or empty.
This design flaw pushes owners of All-in-One Printers to purchase ink cartridges more than is strictly necessary, say Gary Freund and Wayne McMath, who filed the class action lawsuit against HP, Inc., also known as HP Computing and Printing Inc. Freund owns an HP Envy 6455e All-in-One Wireless Color Printer, and McMath purchased an HP Deskjet 2655 All-in-One Compact Printer, both of which allegedly experience the so-called design flaw.
HP class action claims company forces consumers to purchase ‘incredibly overpriced ink cartridges in perpetuity’
By making printer owners repeatedly buy printer ink, which “can exceed $80 an ounce,” HP stands to make billions of dollars in ink sales alone, according to the HP class action.
“The not-so-hidden secret in the retail printer industry is that manufacturers like HP are very willing to lose money on the sale of printers in order to force consumers to purchase incredibly overpriced ink cartridges in perpetuity,” the complaint says.
To that end, the lawsuit says HP claims in its marketing, advertising, packaging and website representations, that its All-in-One Printers can print, copy, scan and, in some cases, fax documents at any time. However, it supposedly fails to disclose that the scanning and faxing functions of the printer, which do not require ink, do not work if the ink cartridges are low or empty.
Freund and McMath seek monetary damages and injunctive relief requiring HP to cease its allegedly misleading advertising and inform consumers of its alleged errors.
Freund and McMath seek to represent a nationwide class that includes everyone who bought an HP All-in-One Printer for personal/household use at any time within the applicable statute of limitations, as well as California and Minnesota subclasses.
Have you purchased an HP All-in-One Printer? Let us know in the comments!
The plaintiff is represented by Trenton R. Kashima of Milberg Coleman Bryson Phillips Grossman PLLC, et al.
The HP All-in-One Printers class action lawsuit is Freund, et al. v. HP, Inc., Case No. 2:22-cv-3794, in the US District Court for the Northern District of California.
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381 thoughts onHP class action alleges All-in-One Printers do not function as advertised when ink is low, empty
I have an HP Office Jet 4635, HP Office Jet 3830, HP Office Jet 8710, HP Envy 4520, and an HP Envy5055. I need in on this lawsuit, someone please contact me with information on how to get involved.
I have had 2 HP 8500 printers that worked perfectly fine until a recent update. All of a sudden, both printers stop working simultaneously. I gave up on the older of the 2 printers but have worked many hours over the past 2 months trying to get 1 of my remaining printers to both print and scan. It has been hit and miss. Sometimes able to print and sometimes able to scan, but never both. My computer recognizes the printer, but the HP Scan DR. software and HP Scan assistant produce an error message “The HP imaging device was not found.” I spoke to someone at HP support who I felt knew what was going on. Once a company can have access to your computer and printer information, can they see you’re using non-hp ink? yes! Might that company want you to ditch your old printer and buy a new one? yes! I will not buy another HP printer and would love to join a class action. Quite frankly, I feel it is bigger than just an ink issue. Corporate software sabotage!
please add me. I was on the phone for almost three hours with HP Customer Service. I have 3 HP printers and this last one should be permanently canceled. How do you become a gangster over INK?
Have owned 3 HP printers (Must be a slow learner) The printers are great until HP updates them and prevents you from using other ink or claim it is out of date or even empty when not.
I’ve bought this printer twice in 2020 and 2022 and I had the swap the printer through the warranty twice and the printer still was defective.it printed when it wanted and the paper always get jammed or the ink runs low quick.the ink is a rip off two.