LG refrigerator class action lawsuit overview:
- Who: Plaintiffs David Heckner, Andrea Heckner and Robin Bardsley filed a class action lawsuit against LG Electronics USA Inc.
- Why: LG allegedly knowingly sells refrigerators with defective craft ice makers that fail within a few months of use.
- Where: The LG refrigerator class action was filed in New Jersey federal court.
LG knowingly sells refrigerators with defective “craft ice” makers that cease to operate within months of use, according to a new class action lawsuit.
Plaintiffs David Heckner, Andrea Heckner and Robin Bardsley filed the LG refrigerator class action lawsuit Nov. 15 in New Jersey federal court.
They claim they purchased refrigerators equipped with the LG craft ice maker based on the brand’s perceived quality and because they specifically wanted the ability to make slow-melting round ice.
The Heckners say they paid more than $4,000 for their LG refrigerator. Bardsley says she paid $3,300 for hers. Both say they were willing to pay a premium for the appliance because no competitors offered the LG craft ice maker.
The plaintiffs allege the LG craft ice maker failed within months of use. Specifically, they claim the LG refrigerator stopped generating craft ice in either the three-round or six-round setting and leaked water into the freezer compartment.
Plaintiffs say they faced out-of-pocket costs despite LG craft ice maker warranty
The Heckners were able to obtain one warranty repair, and a licensed technician replaced the LG craft ice maker. However, the class action claims the defect occurred again, but LG refused to repair it because the refrigerator was no longer under warranty.
When Bardsley’s LG refrigerator experienced the alleged defect during the warranty period, she says she was instructed to schedule a service appointment and would be charged $100.
Due to the out-of-pocket costs associated with the repair, the plaintiffs say they no longer use the LG craft ice maker and have been deprived of the benefit of their bargain with LG.
LG knew or should have known about the ice maker defect before it sold the refrigerators to the plaintiffs but failed to inform consumers about the LG craft ice maker defect, the plaintiffs allege. They also allege that LG knew that its warranty repairs would not fix the issue.
The LG refrigerator class action lawsuit asserts claims for breach of warranty, common law fraud, unjust enrichment and violations of the Minnesota Uniform Deceptive Practices Act.
LG reportedly paid consumers up to $1,150 as part of a refrigerator cooling defect class action settlement.
Do you own a refrigerator with an LG craft ice maker? Tell us about your experience with the appliance in the comments.
The plaintiffs are represented by Zoe Aaron, Gary Klinger and Nick Suciu III of Milberg Coleman Bryson Phillips Grossman PLLC; and Daniel O. Herrera, Edward A. Khatskin and Bryan L. Clobes of Cafferty Clobes Meriwether & Sprengel LLP.
The LG refrigerator class action lawsuit is David Heckner, et al. v. LG Electronics USA Inc., Case No. 2:22-cv-06629-SRC-JRA, in the U.S. District Court for the District of New Jersey.
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64 thoughts onLG refrigerator class action alleges craft ice makers quickly become inoperable
As we speak our LG refrigerator purchased 7 months ago is having the compressor replaced after failing
Do not buy LG refrigerator mine’s been working on several times now they tell me it’s too costly to fix and will not replace
I purchased my LG craft ice maker refrigerator in April 2022 from Lowes. It immediately started making a LOUD knocking noise when trying to make craft ice and release arm wouldn’t drop the ice balls. Today, the arm broke on the drop down craft ice maker. Very disappointing, as this is a $3,000 refrigerator.
My family bought an LG fridge and in no time the ice maker is making loud banging noise. It won’t be long before it goes out completely.
Mine stopped working within 12 months of purchase. We were able to thaw it for some limited functionality for a couple of months but haven’t used it for several years now.
Barbara Arndt Drummond
well i can tell you how sorry i am… my $3500 two and year old LG refrigerator quit 3 weeks ago… LIving with out a fridge is terrible Lg has no techs… I called over 20 local appliance repairs and NO ONE will touch an LG refrigerator.. for warranty work.. they say LG NEVER PAYS and the machines require special tools and equipment to read the circuits?? I called LG back since they told me i could get another repair person and they would pay NOT… if you get another repair person that is not LG it voids your warranty… PFF.. so they spent alost a week trying to find one the script they say is 3-5 days.. !!! then if they have the part… well some one did come installed a new compressor… 2448 hours before you can use it ! now 96 hours later it still is not cold and its the weekend!.. so Monday guess what LG support tells me ” so sorry but it takes 3-5 days to find a tech.” ok now they are sending the same guy who did not fix it in the first place and another 5 days to get on the schedule!! “sorry all the tech are scheduled” that is the soonest we can schedule you…. SO now even though their tech did not fix it I go to the end of the line… Every day I have to go and but a 20 lb bag of ice to put in my old cooler. and then in the morning drain it and put in the new bag… $4.89 each. so now not only am i out all the food that was in the fridge and the freezer i am out $50 for ice and we have been eating out.. since i can not store any thing in the fridge and I cant even take the left overs home! I am tired and disgusted!!. they said i can get a compensation for the food but what about my back and the rest of the money? we spent.. My friends daughter is coming home from college and they are going to lend me her dorm fridge so at least we can have coffee and sereal in the morning, I went and bought an ice maker machine so we can have a cold drink This is FLorida we need to stay hydrated! DO NOT BUT AN LG even angrier after i started research and found out they had a previous suit for the sme issue…THEY knew the fridge was faulty and still sold it.. never said a word bit offered a woonderful 5 year warranty… but never told you the trick is you cant get anyone to fix it in a timely manner
Mine stopped working 7 months after purchase.
I bought a LG refrigerator in 2020 and before i year was up it stopped making ice. I f it makes any it is only a small amount. This is the worst refrigerator that I have ever gotten.
I have an LG LRFDC2406S refrigerator with a craft ice maker. Mine too has the defective ice maker. It wakes us up all hours of the night banging away trying to drop the ice balls. The dog goes crazy barking thinking there’s someone knocking at the door.
I purchased a craft Icemaker refrigerator that stopped operating within one year.