T-Mobile prices class action lawsuit overview:
- Who: A group of consumers filed a class action lawsuit against T-Mobile USA Inc.
- Why: Consumers claim that T-Mobile violated its guarantee that certain wireless cell phone service plans had rates that were guaranteed to last for life.
- Where: The T-Mobile class action lawsuit was filed in New Jersey federal court.
T-Mobile violated its guarantee that the terms of certain wireless cell phone service plans would last for life, a new class action lawsuit alleges.
A group of consumers claim T-Mobile switched their cell phone plans earlier this year to a more expensive plan without their consent, despite guaranteeing the plans would either last for life or as long as a customer wanted to remain with it.
“T-Mobile has reneged on its promises to its customers and raised rates for all the plans with rates that were promised to be guaranteed for life,” the T-Mobile class action says.
The group of consumers want to represent a nationwide class and subclasses of consumers in Georgia, Nevada, Pennsylvania and New Jersey who entered into a T-Mobile ONE Plan, Simple-Choice plan, Magenta, Magenta Max, Magenta 55 +, Magenta Amplified or Magenta Military Plan with T-Mobile that included a promise of a lifetime price guarantee and who had their price increased without their consent.
T-Mobile promised rates for T-Mobile ONE plans to never change, class action claims
The consumers argue T-Mobile introduced the T-Mobile ONE wireless cell phone service plans — which the company referred to as an “un-contract” — in 2017, at which time the carrier allegedly promised the plans’ rates would never be changed.
In 2020, however, T-Mobile completed a merger with Sprint, at which time the former pledged not to raise rates on its phone plans for three years, according to the T-Mobile class action.
“Now that the three years have elapsed and the wireless network landscape has continued to contract leaving consumers with less choices,” the T-Mobile class action says.
Consumers argue T-Mobile is guilty of common law fraud and common law false advertising and negligent misrepresentation, and of violating New Jersey’s Consumer Fraud Act, the Georgia Uniform Deceptive Trade Practices Act, the Nevada Deceptive Trade Practices Act and the Pennsylvania Unfair Trade PRactices and Consumer Protection Law.
The plaintiffs demand a jury trial and request injunctive relief and an award of actual damages for themselves and all class members.
Mediation for a class action lawsuit revolving T-Mobile’s merger with Sprint failed earlier this year. The complaint argues T-Mobile forced mostly minority-owned stores to close in the wake of the merger, despite telling Congress and the public it would be opening hundreds of stores.
Did T-Mobile raise your cell phone plan rate after promising not to? Let us know in the comments.
The plaintiffs are represented by Bruce H. Nagel and Randee M. Matloff of Nagel Rice, LLP.
The T-Mobile prices class action lawsuit is Oddo, et al. v. T-Mobile USA Inc., Case No. 2:24-cv-07719, in the U.S. District Court for the District of New Jersey.
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1,047 thoughts onT-Mobile class action alleges company raised prices after promising not to
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We have the Magenta 55 plan and it has gone up from when we enrolled and switched to T-MOBILE even after we were told we would NEVER have a price increase! I am livid. We are on a fixed income and we’re banking on T-MOBILE’s promises!!!!!
I received a text message, not a written notice, (which I thought was a scam), stating my phone bill would go up $5 per line. I first called customer support, no help – then filed a complaint through the FCC which was served to T-mobile. How can this company guarantee to not increase their price on specific plans, and then do the opposite. This is their problem, and should not be the consumers issue, who trusted / believed in their promise.
My plan went from $55 plane to $75 without any notice I have switch from them a new carrier they gave me that plan I didn’t ask for it….
Please reach out to me I need to talk to some one from your office about another issue I’m having with t mobile…
I would like to join the class action suit.
Yes, that’s why I just terminated service with them.
Yep. Raised five dollars per line a few months ago. Bait and switch. I don’t trust any of them anymore.
My rates raised 3x since 2022.
I have 2 lines. My line was $50 and my daughter’s was $10. I have no idea when my daughters plan and my plan became together $110. I also have 2 of their Wifi towers which I got for $50 each, but now they are offering new customers the same wifi for $40. When I bought my daughters Apple 12, we were told that she could trade it in in 2 years for the current Apple phone. we just tried to that this week. NOW, they will only allow the trade, if we finance the phone for 2 years. Even if I pay outright for the Apple, they won’t unlock the phone for 40 days. What happened to no contracts? Tmobile said that their promotions change. I get that, but it shouldn’t change with current customers. How can it change before the 2 years are up?
Four lines. Raised $5 each. Probably switching to something else. The whole reason we went with T mobile was for the price lock.