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A class action lawsuit says that AT&T charges customers an “administrative fee” on post-payment wireless plans, and does not notify customers of the fee in an attempt to boost their profits.
Plaintiffs Ian Vianu and Irina Bukchin claim that when they signed up for an AT&T wireless plan, they were not notified that they would be charged an administrative fee.
However, they say that they were charged the fee and the price raised gradually over the course of their contract.
Vianu notes that he did not notice that the fee was being charged at first, because it increased so slowly. Allegedly, after a number of months, he noticed that his rate had risen by around $15.
Allegedly, both Vianu and Bukchin say that after their initial contract with AT&T, they then signed new contracts with the company when they purchased new phones, and in Bukchin’s case, allegedly added a new line to her phone plan.
The plaintiffs claim they were not told that they would be charged an administrative fee when they resigned their contract, as they were not told when they signed their initial contract.
The AT&T administrative fee class action lawsuit asserts that the fee was charged unjustly, because administrative fees should have been included in the price of the wireless plan as advertised by AT&T.
Furthermore, the AT&T class action lawsuit says at the wireless company does not advertise the fees to its customers. Allegedly, this fee is not disclosed in the contract, and is hidden in the company website.
AT&T reportedly raised this fee without notifying customers that it exists or notifying customers that it is being raised. The customers assert that this rate hike happens gradually so customers do not notice it is being raised, and is effectively a way for AT&T to increase their monthly charge to customers without having to advertise a higher rate.
Vianu and Bukchin say that AT&T intentionally misleads customers about the fee in an effort to make their services seem like a better deal than they are.
To emphasize their assertion that the company charges this fee without customers’ knowledge or consent, the customers note that this fee is only charged to customers who are on post-payment plans, not prepayment plans.
The customers argue that AT&T charges this fee to post-payment and not prepayment customers because post payment customers are less able to cancel their plans if they do not want to incur the fee. Allegedly, post-payment customers would be charged a large fee for the service they already used and would face penalties for breaking a contract.
Vianu and Bukchin are represented by Michael W. Sobol, Roger N. Heller, Sarah R. London, and Avery S. Halfon of Lieff Cabraser Heimann & Bernstein LLP; and by Daniel M. Hattis and Paul Karl Lukacs of Hattis & Lukacs.
The AT&T Wireless Plan Administrative Fees Class Action Lawsuit is Ian Vianu, et al. v. AT&T Mobility LLC, Case No. 3:19-cv-03602, in the U.S. District Court for the Northern District of California.
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593 thoughts onAT&T Class Action Alleges Bait-and-Switch Pricing Scheme
Add me for false BOGO promotion with AT&T
AT&T has been preying on people who have little or no credit for years. and with covid 19 and hundreds of people out of work they have started overcharging for late payments. I have been paying my bill on time and just because I was seven days late my bill went up $95.00 over what it was supposed to be. Direct tv that was bought out by AT&T IIs over charging as well. I just got an email statement for $287.63 on a bill that was supposed to be $95.00. I cant pay this bill. I am a disabled widow on limited income. I have turned them in to the FCC twice. All the FCC does is inform them that it needs to be settled. I honestly believe that the FCC is in their pocket. Please help.
Please add us these people added 900.00 in fees to our account claiming phone was buy 1 get 1 free. They added $999.99 to our bill and so we ended up paying for the supposed “free” phone!!!
I was charged for two BOGO deals that I am paying for and I was charged for two phones that I put on my account that were already purchased prior to bringing them on my plan.
I was told I would be paid $49 for a year with their Internet service.
The representative on the phone told me it was an easy set up and I could do it myself. I told him I prefer a person to come do it and he said he can do that for me and there’s no charge. When the man arrived he was wearing no mask(i’m in California) The man was a la bit arrogant when talking to me. I asked him how long this would take and he said if we had problems I could take all day. (how was I supposed to set this up myself if there’s going to be ushers)? Basically you need a technician. He went outside and started fiddling with wires. About an hour and a half later my Internet was switched from spectrum to AT&T. I asked him about the bill and he said, “I don’t know anything about the billing you’ll get sent a bill later”.
I hate surprises and would like to know what my bill was going to be. I got my bill yesterday and it’s $159. I was told my bill would be $49. I have called three times and could not get this resolved. I’m put on hold forever. I’m one of those million people that do not have a job and I own a business that is shut down. I switched over to AT&T for $49 deal and now I’m screwed. Should’ve stayed with spectrum for $74
We payed over 7k in the years 2013-2014 with $900 monthly bills from being charged data usage/gigs when we had a “contract” of 30 gigs monthly highest plan available
Please add me
There nothing but rip off
Add me
So I’ve had this issue also with at&t… Can anyone tell me why it’s not a button to apply for this settlement is it open yet???? Does anyone know
Please add Richard Watson my father, I am on his account and they completely ripped him off and left him hanging.
I would like to be included too. They did a bait and switch with their monthly cell phone plan. I was sold a $35 data plan but in order to use it there’s a $30 access fee. They apparently hide that access fee in their disclosure papers. It’s extremely deceptive and false advertising.