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A recent Amazon class action lawsuit claims that the online retailer sells defective popcorn machines that it refuses to refund.
Plaintiff Lisa Cervera says the Great Northern popcorn machine is sold by Amazon with a known defect.
A manufacturing error allegedly results in the “POPCORN” lettering on the nearly 5-foot tall machine to be printed upside down.
There is reportedly “no way for the customer to have caused the problem” because the section of the popcorn machine’s door comes with the lettering printed upside down.
Cervera also argues that there is no way for consumers to fix the issue since the lettering cannot be removed and reinstalled without ruining the machine.
“It is obviously not acceptable to have upside down lettering on the primary facing of the machine—the side with the door where popcorn is removed,” the Amazon class action lawsuit claims.
Amazon reportedly sells hundreds or thousands of these machines each year despite the “same manufacturing defect” allegedly found on each machine. The defect has reportedly persisted in the product for at least three years.
Cervera says she purchased the product in September 2019 and spent more than an hour working with another person to assemble the popcorn machine.
Once it was assembled, Cervera allegedly realized that the popcorn machine was defective and reached out to Amazon in an attempt to remedy the issue.
According to Cervera’s Amazon class action, the online retailer “refused to refund the purchase price” unless she returned the machine to them.
She argues that, due to the machine’s size and the time and effort that would go into disassembling, repackaging, and shipping it, returning the machine is impractical for most consumers.
“Amazon has established a policy of not providing a refund for the defective product, knowing that customers will then be stuck with the assembled item because the alternative of disassembling the item, repacking it, and shipping it will only increase their harm,” Cervera claims in her Amazon class action.
Numerous other consumers have reportedly left reviews on Amazon listing details of the same problem.
Cervera argues that she and other consumers paid nearly $300 for each popcorn machine, but they didn’t get their money’s worth due to the misprinted letters.
Considering the additional $119 some Amazon members pay for the Prime service each year, Cervera claims that this amount should also be considered when compensating consumers for the defect.
The Amazon class action lawsuit was originally filed in Georgia state court, but Amazon later removed the case to federal court based on the amount in controversy.
Cervera seeks to represent a Class of consumers who purchased a defective Great Northern popcorn machine from Amazon.
Did you purchase a Great Northern popcorn machine from Amazon? Share your experiences in the comment section below.
Cervera and the proposed Class are represented by Adam Webb of Webb Klase & Lemond LLC.
The Amazon Popcorn Machine Class Action Lawsuit is Cervera v. Amazon.com LLC, Case No. 1:19-cv-05147-JPB, in the U.S. District Court for the Northern District of Georgia.
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37 thoughts onAmazon Sells Defective Popcorn Machines, Class Action Says
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add me this is in my garage I don’t want it in my kitchen where people were laughing upside down printing