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A class action lawsuit recently removed to federal court claims that Fitbit bands pop off too easily.
The Fitbit class action lawsuit was filed by Baron Willis who says that for years, Fitbits had a design defect that caused the fitness bands to “regularly pop off the consumer’s wrists.”
Allegedly, the company knew of should have known of the problem but failed to correct the defect and continued to sell the products to consumers without notifying them of the defect.
Willis claims that on or around May 13, 2015, he purchased a Fitbit Flex in California. He says that he wore the device for its intended use but the band separated from the device, causing it to fall off of his wrist.
The Fitbit class action states that 10 days later, Willis returned his Fitbit Flex to the place he purchased it, and it was replaced with another device, the Fitbit Charge.
However, Willis says he started wearing the Fitbit Charge but on multiple occasions, the band separated from the device, causing it to fall of his wrist.
According to the Fitbit class action, Willis returned his Fitbit Charge about a year later and it was replaced with a Fitbit Charge HR. However, he says that he encountered the same problem with the new device, returned it, and was given a Fitbit Blaze.
Willis claims that the same problem occurred with the Fitbit Blaze, but unfortunately it popped off his wrist repeatedly and was eventually lost.
The Fitbit defect class action lawsuit says that Willis purchased and replaced his Fitbits because they were advertised as being wearable and capable of tracking and monitoring steps. Allegedly, Fitbit advertises that the devices use “superior,” “leading,” and the “latest” technology which he believed applied to the bands as well as the tracking monitor.
The Fitbit class action lawsuit goes on to say that these representations are false and the item cannot be used as advertised.
Willis says that he was financially injured by Fitbit’s misrepresentations because had he known that the Fitbits were defective and would fall off of his wrist, preventing them from tracking his data, he would not have purchased the device, or would not have paid as much for it.
Willis seeks damages on behalf of himself and all similarly affected consumers.
Willis is represented by Robert W. Thompson and David G. Jensen of Callahan Thompson Sherman & Caudill LLP.
The Fitbit Band Defect Class Action Lawsuit is Baron Willis v. Fitbit Inc., Case No. 3:19-cv-01377-DMS-WVG, in the U.S. District Court for the Southern District of California.
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387 thoughts onFitbit Class Action Says Bands Pop Off Easily
So glad I saw this! My HR fell off my wrist after a few months.
Please add me.
Had the same problem on the Alta, one fine day it just fell off on the bus without me noticing.
Please add me.
Please add me to the list.
I have had the same issue with my Fitbit Alta. Had it approx 6 months and band was coming apart at the clasp, where the band and clip where adhered together… I literally almost lost it twice. Called Fitbit and they did replace the first one after lots of hoops (pics, back and forth emails, phone calls, etc)…. however the replacement band went bad as well and started separating at the clasp yet again, same as the first one. It literally came apart and fell off this time I didn’t hear it hit the ground, glad I found it in the car floor the next day. And again I called and was told it was no longer under warranty (I hadn’t even had the new band 6 months). I’ve replaced the bands 3 times including super gluing the first one back together until the replacement one finally arrived. All before I finally bought an aftermarket one which has held up better. I’ve had it now 7months and counting, no issues as of yet.
My husband has the ionic and again same issues with the band falling apart… didn’t even bother with Fitbit this time, just bought an aftermarket band, which has also held up just as mine has.
Please add me as well. My husband and I had this problem with our 2 Fitbit Charge HR’s and now we have issues with one of our 2 Fitbit Blaze’s. Thank you.
I have had 4 fitbits the (Charge two, the blaze and now the fitbit 3
I absolutely love my Fitbit’s. I did take two back th the store where I purchased them and the gave me a new fitbit
The manufactures should design abetter one. The watch is expensive enough
Its true bought the fit bit versa lasted 2mths bought it from macys coudnt get a refund or exchanged b cuz i took to long to returned..
Bought a regular fitbit in 2wks the band broke
I purchased two Charges before I realized the band was defective. I made multiple calls about the band coming apart. I eventually lost both of them. Because I loved the tracking of steps, text notifications,etc. of Fitbit, I went to the Blaze. I am now in the Versa. It’s been only 2.5 years. When I think about it, it is an OH MY MOMENT!
The Versa band is very hard to put on and replace.
Pretty gay class action suit if you ask me..smh