Who’s Affected?

iphone 7 sound problems lead to class action lawsuit investigations

Are you an iPhone 7 or iPhone 7 Plus owner experiencing audio problems with your phone?

Do the speakers or microphone on your iPhone 7/7+ malfunction, despite no previous damage?

If so, you may qualify for a class action lawsuit investigation into Apple over allegations they are refusing to take responsibility for iPhone 7 sound problems that manifest as issues with the phone’s audio, microphone and/or speakers.

A growing number of consumers have reported iPhone 7 sound problems, but Apple is reportedly doing little to help. Reported issues include distorted audio or a grayed out sound button on their phone. Some consumers say they haven’t been able to hear any sound at all while on phone calls or FaceTime calls.

Consumers have reported that these iPhone 7 sound problems have occurred even when there has been no damage to the phone, including screen cracks or water exposure. However, Apple appears to be poised to blame the issue on owners themselves, according to customers who have reported the problem to the technology giant.

If you have experienced iPhone 7 or iPhone 7 Plus sound problems, you may be eligible to join a free class action lawsuit investigation.

Fill out the form on this page for a free evaluation to see if you have a case.

Overview: iPhone 7 Sound Problems

Despite Apple’s contention that third parties are to blame for iPhone 7 sound problems, the issue may be in the design of the phone itself, according to reports.

The iPhone 7 and 7+ may not be rigid enough to protect internal components of the devices. This means that the phones bend and flex – causing the audio components to loosen or become damaged.

An Audio IC iPhone 7 report indicates that iPhone 7 sound problems may be becoming an epidemic. The problem, according to the report, comes at a very inopportune moment for phone owners – just as their phones are coming out of their warranty period.

The Audio IC iPhone 7 report calls the iPhone 7 sound problem the “loop disease.”

“[L]oop disease is a loosening of a chip on the motherboard – in this case, the audio chip,” explains the report. “A fix necessitates removing the chip and soldering a small section of wire beneath it to repair the connection.”

This fix is reportedly expensive for iPhone 7/7+ owners just coming out their warranty period. It is also frustrating, report consumers, because the phones are otherwise in good shape.

Further, the problem may simply be caused by consumers putting their phones in their pockets and standing or sitting throughout the day.

Symptoms of loop disease, according to the Audio IC iPhone 7 report, include:

  • Freezing
  • Grayed-out voice memo icon
  • Grayed-out speaker icon during phone calls

Additionally, experts report that if left unfixed for too long, consumers will be faced with an “infinite loop” of the Apple logo when they start their iPhone 7/7+.

Apple May Try to Blame Owners

Apple appears to be ready to blame owners for the issue. And this will not be the first time Apple has blamed an alleged design defect on owners who drop their phones or obtain third-party screen replacements.

Apple was hit with a class action lawsuit recently alleging the touch screen in the iPhone 6 was defective. This problem is popularly known as “iPhone touch disease.” Reportedly, the soldering between two chips related to the touch screen can become loose. Apple allegedly blamed owners for dropping their phones as well as on third-party screen replacements, but owners contend in the class action lawsuit that the problem occurred regardless, and was due to a design defect.

iPhone 6 owners lodged a class action lawsuit against Apple in 2016 over the alleged defect. The lead plaintiffs in the case contend Apple was aware of the defect that caused the problem, but failed to fix it or even warn consumers.

The Apple iPhone touchscreen class action lawsuit is currently pending in federal court. It is unrelated to the current audio problems being alleged, but the basis of the complaint is the same: there appears to be a similar design defect which makes the phone not rigid enough and allows for bending, which damages the internal components of the phone and causes loose connections.

iPhone 7 Sound Problems Class Action Lawsuit Investigation

Lawyers are now investigating consumer reports that a design defect may be causing iPhone 7 sound problems. As noted above, Apple may be trying to dodge responsibility by blaming owners for dropping their phones or on third-party screen replacements.

However, the problem may be in the way that Apple designed the product. The iPhone 7 and 7+ are thin and flat. The materials used to make the product may not be sufficient to protect the important internal components that keep the device working.

Further, use over time appears to exacerbate the problem. Simply put, users putting the mobile device in their pockets and then standing or sitting throughout the day may be unknowingly damaging their phones.

Complicating the matter is the expiration of the one-year warranty that is coming up for many iPhone 7 and 7+ users. The fix becomes expensive for a relatively new phone and consumers, who were not aware of iPhone 7 sound problems, may be on the hook.

However, if consumers can establish that Apple knew of the design defect, yet failed to offer a fix or even warn consumers, Apple may have to reimburse them if a successful class action lawsuit is launched.

If you have experienced audio issues with your iPhone 7 or 7+, you may be eligible to join this free iPhone 7 sound problems class action lawsuit investigation. Fill out the form on this page now to see if you qualify.

Get Help – It’s Free

Join a Free iPhone Sound Problem Class Action Lawsuit Investigation

If you qualify, an attorney will contact you to discuss the details of your potential case at no charge to you.

PLEASE NOTE: If you want to participate in this investigation, it is imperative that you reply to the law firm if they call or email you. Failing to do so may result in you not getting signed up as a client or getting you dropped as a client.

E-mail any problems with this form to:
Questions@TopClassActions.com.

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After you fill out the form, the attorneys who work with Top Class Actions will contact you if you qualify to let you know if an individual lawsuit or class action lawsuit is best for you.

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