Navient Robocall Lawsuit Filed Over TCPA Violations

A Mississippi man recently filed a class action Navient robocall lawsuit after the company allegedly made dozens of unwanted robocalls in violation of the TCPA.

The plaintiff, William L., claims that he was continuously contacted by Navient Solutions, a student loan company, with debt-collection robocalls. The Navient robocall lawsuit also claims that these calls were made to the plaintiff’s cell phone number—even though he had never given his permission for them to contact him at that number.

According to this Navient robocall lawsuit, Navient unlawfully contacted William over 80 times with collection calls to his cell phone.

William filed this Navient robocall lawsuit as part of a class action, and alleges that there may be tens or hundreds of thousands of Class Members in a similar position, who were also contacted by Navient with calls that violated the TCPA.

There are other serious allegations against Navient in this lawsuit, including deceptive loan practices. The Navient robocall lawsuit was filed on multiple counts, including violation of the Consumer Financial Protection Act of 2010, violation of the Telephone Consumer Protection Act, violations of the Truth in Lending Act, violations of the Fair Credit Reporting Act, gross negligence, fraud, and others.

TCPA Background

The Telephone Consumer Protection Act, or TCPA, was first introduced in 1991. The TCPA was intended to protect consumers from unwanted solicitation through technology. The main focus of the TCPA was on autodialer calls, also known as robocalls.

Autodialer calls are made using an autodialing system or a pre-recorded messaging system. The TCPA generally bans the use of these autodialer calls to contact consumers who have not already given their explicit permission to receive such calls.

The TCPA has changed a little over the years, shifting as technology has advanced. New technologies (such as cell phones) have caused the TCPA to expand over the years. The TCPA now includes protection against unwanted text messaging on top of the autodialer calls consumers have become used to.

If you have not given your prior express permission to receive these kinds of autodialer calls and texts, even if you are not on the National Do Not Call registry, you may be able to seek a damage award through a TCPA lawsuit.

Filing a Navient Robocall Lawsuit

If you have received unwanted robocalls calls from a company like Navient without having given prior express permission, you should be able to report these violations and receive compensation per violation.

A TCPA class action lawsuit involving thousands or even hundreds of thousands of consumers can force a company to pay a huge fine or settlement amount.

In order for your TCPA claims to be most effective, you will need proof of these violations. Keep messages and phone records of the robocalls calls and texts placed to your phone.

The Navient Robocall Lawsuit is Case No. 3:17-cv-00341-DPJ-FKB, in the U.S. District Court for the Southern District of Mississippi, Jackson Division.

Join a Free TCPA Class Action Lawsuit Investigation

If you were contacted on your cell phone by a company via an unsolicited text message (text spam) or prerecorded voice message (robocall), you may be eligible for compensation under the Telephone Consumer Protection Act.

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