Mass. Charter Communications Cable Outage Class Action Settlement

Charter Communications Inc. and Charter Communications Entertainment I LLC have agreed to settle a class action lawsuit over allegations they failed to give credits to customers who experienced service interruptions that lasted more than 24 hours during certain severe weather events.

Massachusetts residents who did not receive a credit for cable television, telephone or internet service interruptions during certain weather events, may be entitled to a payment or credit from the Charter Communications class action settlement.

The cable outage class action lawsuit was initially filed in November 2011 by three Charter Communications customers who allege they suffered a loss of service during the 2011 Halloween nor’easter, also called “Snowtober” and “Storm Alfred.”

According to the Charter Communications cable outage class action lawsuit, Charter Communications should have provided credits to customers who experienced service interruptions that lasted for 24 or more consecutive hours caused by severe weather events. The plaintiffs claim Charter Communications failed to clearly, conspicuously and accurately disclose its refund and credit policies to customers in Massachusetts.

The Charter Communications defendants deny any wrongdoing but agreed to settle the cable outage class action lawsuit to avoid the cost and uncertainty of ongoing litigation.

The Massachusetts cable outage class action settlement was preliminarily approved on July 13, 2017.

The deadline to opt out of or object to the Charter Communications class action settlement is Oct. 23, 2017.

Who’s Eligible

Class Members of the Charter Communications cable outage settlement include current and former Charter customers in the Commonwealth of Massachusetts who experienced an outage of cable TV, telephone or internet services for at least 24 hours during one or more of the following time periods and did not receive a credit or refund for the outage(s):

• May 31, 2011 through June 30, 2011 (tornado)
• Aug. 27, 2011 through Sept. 26, 2011 (Hurricane Irene)
• Oct. 29, 2011 through Nov. 29, 2011 (snowstorm)
• Feb. 7, 2013 through March 6, 2013 (blizzard)

Potential Award

$21 for each outage.

Proof of Purchase

N/A. Class Members must provide the address at which they received cable service from Charter Communications and certify that they experienced a service outage that lasted at least 24 hours during the applicable severe weather event, and that they did not receive a refund or credit to their bill for the outage.

Claim Form

CLICK HERE TO FILE A CLAIM »

Claim Form Deadline

10/23/2017

NOTE: The Claim Form link above will display a list of outages that are covered under this Charter Communications settlement. You can file claims for any of the outages that apply to your situation by clicking on the outage or outages that affected your service.

Case Name

Bruce M. Cooper, et al. v. Charter Communications Inc., Case No. 3:12-cv-10530-MGM, in the U.S. District Court for the District of Massachusetts

Final Hearing

11/9/2017

Settlement Website

www.CableOutageClassActionSettlement.com

Claims Administrator

Cable Outage Claims Administrator
P.O. Box 9007
St. Louis, MO 63101-9007

Class Counsel

Jeffrey S. Morneau
CONNOR MORNEAU & OLIN LLP

Francis D. Dibble
Kevin C. Maynard
Jodi K. Miller
BULKLEY RICHARDSON & GELINAS LLP

Defense Counsel

Roman P. Wullar
Robert J. Wagner
THOMPSON COBURN LLP