Southwest Airlines class action settlement

Southwest Airlines Co. has agreed to settle a class action lawsuit over allegations that it willfully violated the Fair and Accurate Credit Transactions Act (FACTA) by printing the expiration date on customers’ credit or debit card receipts at airport ticket counters or at cargo counters.

The Southwest Airlines FACTA settlement will resolve two class action lawsuits (Lumos v. Southwest Airlines Co., et al. and Miller v. Southwest Airlines Co., et al.) that allege Southwest Airlines violated FACTA by printing the expiration date on customers’ credit or debit card receipts at airport ticket counters or cargo counters. FACTA is a law that is meant to protect consumers from identity theft. It prohibits merchants from printing the expiration date or any more than the last five digits of the card number on any electronically printed receipt distributed to a card holder during a sales transaction.

Southwest has denied the allegations but agreed to offer a cash award to consumers under a class action lawsuit settlement that was preliminarily approved on Oct. 18, 2013.

The only way to receive a refund from the Southwest Airlines FACTA class action settlement is to submit a Claim Form to the Settlement Administrator either online or by mail postmarked no later than Feb. 5, 2014.

Who’s Eligible

Anyone who used a credit or debit card to make an individual, non-business related purchase or transaction at a Southwest airport ticket counter between Oct. 17, 2007 and Oct. 20, 2012 or a cargo counter between Oct. 17, 2007 and Jan. 25, 2013 and received a printed receipt.

Potential Award

Southwest Airlines has agreed to pay $1.8 million to settle the class action lawsuit. The settlement will be divided among Class Members who submit timely Claim Forms. Class Members who submit valid Claim Forms are expected to receive between $25 and $200.

Proof of Purchase

Printed receipt of purchase/transaction at Southwest airport ticket counter dated between between Oct. 17, 2007 and Oct. 30, 2012, or at a cargo counter between Oct. 17, 2007 and Jan. 25, 2013.

Claim Form Deadline


Case Name

Lumos v. Southwest Airlines Co., et al., Case No. 3:13-cv-01429, and Miller v. Southwest Airlines Co., et al., Case No. 4:12-cv-05978, in the U.S. District Court for the Northern District of California.

Final Hearing


UPDATE 1: A California federal judge has given final approval to the Southwest Airlines FACTA settlement on March 21, 2014.

UPDATE 2: Class action settlement money was distributed to Class Members in mid-April 2014.

Claims Administrator

Rust Consulting
P.O. Box 3059
Faribault, MN 55021

Phone: 1-800-616-1479

Class Counsel

Eric A. Grover

Daniel F. Gaines

Todd D. Carpenter

Defense Counsel

Collin H. Murray
Christina M. Wong
Teresa H. Michaud

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  • kelly November 27, 2013


  • john Guinee December 3, 2013

    I never received any info on Mortgage settlement
    I sighed up in time last year and when pay out came
    we had moved and never received a letter explaining
    any thing.
    we lost our home as Short sale due to Coldwellbanker
    would not work with us in Illinois.

  • alice January 6, 2014

    should start a class action on their ass they dont do nothing but still

    • carol April 8, 2014

      ALICE you couldn’t write a thank you note hon. it’s steal not still. i’m thinking you should of paid attention in 3rd grade.

      • ton April 8, 2014

        Carol, you are a real bitch, and it’s should have not should of. You just showed you’re jealous of 3 rd grade graduates.

      • alice April 8, 2014

        fuck you bitch you just want money get a job i see why people dog your ass get a life what school do you teach at you dont have a job get a man because if you had a man may be he would fuck your sorry ass and you can stop checking gramer get some dick teacher

  • shell February 22, 2014

    anyone heard anything regarding this claim

  • Top Class Actions March 24, 2014

    UPDATE: A federal judge gave final approval to the Southwest Airlines FACTA class action settlement on March 21, 2014. More info:

  • marie April 8, 2014

    some people don t have a life it a shame that people want to start shit carol has any one in your life ever told you some things are better left alone i feel sorry for you

  • marie April 8, 2014

    CAROL that was 1/6/14 it is april please get a life because what you did was bullshit

  • debra April 11, 2014

    @ton, lol I was thinking the exact same thing, it’s should have and not should of…….some of the comments on here are hilarious! Really, everyone should just chill…’s not that serious!! Everyone play nice!!! Save the hostility for the settlement administrators who deny your claims with bogus excuses like “you filed a duplicate claim” blah blah blah!!!

  • ton April 14, 2014

    Debra, nice to read a sane comment. We should not insult people on this site. People communicate quickly and do not need to get their comments graded. I think carol is just having fun and stepped over the line. She has told 10 folks on here to “shut up”. Something must be going on for her in life.

  • Leona April 19, 2014

    I got a check today in fl :) for 61.77

  • Dana April 19, 2014

    Got mine today $61.77 fl

  • Dee April 19, 2014

    Got my check in California today. $61.77

  • Angela April 20, 2014

    Received $61.77 in Florida. Thanks

  • brian April 21, 2014

    just received a check for 61.77, but it says “non negotaile after 7/16/2014”
    is this a legitimate check, even though it has a typo?

    • Shelly April 21, 2014

      Great question- I looked and you are correct- it is a typo.

  • Dan April 21, 2014

    I received a check Saturday April 19, 2014 for $61.77.

    • ROSIE April 21, 2014

      $61.77 04/21/2014 LA.

  • jim April 21, 2014

    61.77 in jersey

  • Deb April 21, 2014

    Got a check on 04/19/14 for $61.77 in IL

  • sharon April 21, 2014

    my son got a check for 61.77 and a got two checks for 61.77 its weird. they have me down for 2 different claim numbers. well I know ill keep one!

    • FOX April 22, 2014

      Me too Sharon !!! I received one on 4/21 and I received another on today !!!!!!!!! I have 2 claim numbers but I don’t know how !!! I’m so freaking happy and what a wonderful surprise too !!!!!!

  • FOX April 21, 2014

    i received my check today in NC !!!!!!

    • FOX April 21, 2014

      Thank you

  • Tonya April 21, 2014

    Received my check today in Texas it was for $61.77

  • deelo April 21, 2014

    received check today $61.77 in northern California

  • Rita April 21, 2014

    Received check today for 61.77

  • susa2912 April 21, 2014

    I received a check today in Louisiana for 61.77

  • Betty April 22, 2014

    got check for 67.71 Chicago 4/19/2014

  • david April 22, 2014

    checks are coming in! $61.77, live in Washington State.

  • Maxwell April 22, 2014

    got one in Oakland

  • FOX April 22, 2014

    Family…. I just received a 2nd check for $61.77 today!!!!!. I’m very very very happy.!!!!! I don’t know how….but I’m excited !!! the check has to be cashed by 7/16/2014 Praise GOD !!!!!!!!

    • FOX April 22, 2014

      I’m in NC. Southwest is one of my favorite airline !! Very very reasonable !!!

  • Cheryl Delapp April 23, 2014

    4/19 received check for 61.77. Yaay!

  • Natalie April 23, 2014

    Received my check today in AL for $61.77!

  • Top Class Actions April 23, 2014

    UPDATE: Class action settlement money was distributed to Class Members in mid-April 2014. More info:

  • Sarah April 24, 2014

    Received check on Monday 04/21, for $61.77 in Dallas, TX.

  • patricia April 25, 2014

    Recieved a check for $61.77 in new york.

  • Lacy April 29, 2014

    I recieved my check and it was only 61.77. I think that is all they we’re giving and all my tickets were first class.

  • claimant June 21, 2014

    Just received my check today because I had moved so I had to do a change of address so the administrator had to redo the check…

  • sharon June 24, 2014

    Igor my check61.77

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