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Award (how much your claim may be worth): $4, $8 or $10 cash

Class Action Lawsuit Settlement Case(s):  Fiori et al. v. Dell Inc. et al., Case No. 09 CV 01518 JW, United States District Court for the Northern District of California, San Jose Division



Website of the Class Action Lawsuit Settlement Administrator (UPDATE YOUR INFORMATION HERE):

Address to submit a claim form (REQUIRED):

The best way to submit a claim for the Dell Service Contract Settlement is online at You can also submit it by mail to:

ATTN: Fiori v. Dell, et al.
c/o Analytics, Inc.
P.O. Box 2006
Chanhassen, MN 55317

Phone Number to call for assistance: (888) 735-3412

Details: The Dell service contract class action lawsuit, entitled Fiori et al. v. Dell Inc. et al., alleges Dell and the other defendants engaged in wrongful conduct by failing to disclose that there was a cost for the first-year at-home service contract and by representing that at-home service would occur on the next business day after a customer initially requested service from Dell. Dell denies any wrongdoing, but has agreed to establish establish a $30 million class action settlement fund to pay out eligible class members.

To be considered a class member of the Dell service contract class action lawsuit settlement, you must be a consumer in California or Arizona who purchased a Dell notebook or desktop computer with an at-home service contract directly from Dell between January 1, 2000 and July 31, 2010. Class members who submit valid claims postmarked by the deadline of May 20, 2011 will receive either a $10, $8 or $4 cash benefit from the Dell service contract class action settlement. If you requested and received at-home repair service, you will receive $10. If you did not receive at-home service and had only the at-home service that came with the computer (i.e., you did not purchase an extended service contract), you will receive $8. If you purchased an extended service contract and did not receive at-home repair service, you will receive $4.

In addition to cash payments, the Dell service contract settlement will require Dell to implement the following changes to their sales practices for at least two years:

(I) Invoices and acknowledgements sent to consumers will not list $0 next to Service Contracts that are sold with the computer system;

(II) The price of a Service Contract sold with a computer shall be disclosed to consumers in the invoice, acknowledgement, Service Contract, or accompanying documentation; and

(III) Dell will disclose pricing information for Service Contracts for its computers on its website and by telephone.

You can find claim forms for the Dell Desktop and Notebook Computer At-Home Service Contract Class Action Lawsuit Settlement at the Settlement Administrator’s website:


Purchased From: January 1, 2000 and July 31, 2010

Claims must be postmarked by: 5/20/11


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Settlement Administrator(s): BMC Group / Analytics, Inc.

Class Counsel:


Brian R. Strange
Gretchen Carpenter
Strange & Carpenter
Randall S. Rothschild
Randall S. Rothschild, APC

Defense Counsel:

Paul Schlaud
Reeves & Brightwell, LLP
Kristy McAlister Brown
Alston & Bird, LLP
Michael S. Blanton
Roberts, Raspe & Blanton, LLP

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