Top Class Actions’s website and social media posts use affiliate links. If you make a purchase using such links, we may receive a commission, but it will not result in any additional charges to you. Please review our Affiliate Link Disclosure for more information.

Walgreens is facing a class action lawsuit over a lack of disability access.

A Walgreens pharmacy in Miami left a customer who uses a wheelchair feeling excluded, humiliated, and dejected due accessibility barriers, a new lawsuit alleges.

The lawsuit was filed against Walgreen Co. in a Miami district court on April 19 by lead Plaintiff Jesus Gonzalez, who alleges the company violates the Americans with Disabilities Act (ADA).

Gonzalez, who suffers from neuropathy and nerve damage due to radiation, uses a wheelchair for mobility, the lawsuit explains.

On April 18, Gonzalez visited the Bird Avenue Walgreens pharmacy near his house to buy various sundry items. But when he arrived, Gonzalez had difficulty exiting his vehicle, as the designated accessible parking spaces are located on an “excessive slope” due to the lack of maintenance, according to the lawsuit. The accessible parking spaces also have faded stripping, it adds.

When inside the store, Gonzalez says that he was unable to use restroom facilities without assistance. The restrooms, which have no accessible coat hook, left Gonzalez exposed to a cutting and burning hazard because the lavatory pipes and water supply lines are not completely wrapped, and Gonzalez was not able to use the toilet without assistance as it does not meet required measurements, the lawsuit claims.

Gonzalez was denied full and equal access to the pharmacy, due to the building’s non-compliance with ADA laws, according to the claim.

“Plaintiff left the Walgreens pharmacy located at 3490 Bird Avenue feeling excluded, humiliated and dejected.” Walgreens is well aware of the ADA and its requirement to provide equal access in all areas of its pharmacies, the lawsuit states.

“Therefore, its failure to reasonably accommodate mobility impaired and disabled patrons by insuring that its Walgreens pharmacy located at 3490 Bird Avenue is fully accessible is/was willful, malicious, and oppressive and in complete disregard for the Civil Rights of the Plaintiff.”

As well as being discriminatory, Walgreens’ violations led Gonzalez to suffer loss of dignity, mental anguish, and other tangible injuries and has suffered an injury-in-fact, the lawsuit claims.

Gonzalez is suing for violations of the ADA. He seeks an order directing Walgreens to improve its policies and procedures in regards to the ADA, fix the Bird Avenue pharmacy, and pay his legal fees.

In February, three restaurant chains were hit with lawsuits for allegedly violating the ADA. Chipotle, Takao restaurant, and Baby Blues Bar-B-Q are all facing allegations of failing to provide adequate access to customers in wheelchairs. 

Lead Plaintiff Brian Whitaker, who uses a wheelchair, said that when he tried to eat at Chipotle, Takao and Baby Blues-Bar-B-Q, he was unable to use any of the tables because they didn’t have enough clearance for customers in wheelchairs.

Have you suffered discrimination that violates the ADA? Let us know in the comments section!

Gonzalez is represented by J. Courtney Cunningham of J. Courtney Cunningham, PLLC.

The Walgreens ADA Violations Lawsuit is Gonzalez v. Walgreens Co., Case No 1:21-cv-21501-FAM, in the U.S. District Court Southern District of Florida Miami Division.

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.

6 thoughts onWalgreens Faces Lawsuit After Allegedly Leaving Customer with Disability Feeling ‘Humiliated and Dejected’

  1. Sheryl says:

    I have been humiliated from Walgreens they are very ignorant and don’t help the customers and they don’t explain nothing to you please add me

  2. Terry says:

    Please keep me informed as this progresses. I have been discriminated arrested and publicly profiled due to poorly trained and improperly manager care facility retaliating against me because of my customer complaint. This has nearly cost me my life and I have been vilified and publicly accused of being a drug addict / drug seeker.

  3. Mary Lisa Walker Holt says:

    Went to walgreens about a month ago…
    They dont help people with vision problems either!

  4. Cher Brimeyer says:

    Add me

  5. Kristal Y Willis says:

    Include me.

  6. JODY EZELL says:

    ADD me please. Very true statement.

Leave a Reply

Your email address will not be published. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Required fields are marked *

Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.