UPDATE: On Nov. 6, 2020, a proposed class action lawsuit against Walmart over its temporary pandemic return policy was allowed to inch forward after a judge ruled employees of the retail giant inconsistently applied rules about whether consumers can return goods.
A California woman has filed a class action lawsuit against Walmart, accusing the retail giant of changing its return policy during the coronavirus crisis.
Plaintiff Danielle Hubmer says the company altered its normal return policy without posting any signage or otherwise letting customers know about the changes.
Hubmer claims she purchased items, including clothing, at a California Walmart store on April 25.
According to the Walmart class action lawsuit, the dressing room at the store was closed when she was shopping, so she was not able to try on any of the clothing items she planned to purchase.
She also says she did not see any signage or item tags that displayed a new COVID-19 return policy.
Despite not being able to try the clothing on, Hubmer made her purchases and left the store.
On April 27, Hubmer says she returned to the store to attempt to return some of the items she had purchased two days earlier.
The Walmart class action lawsuit says she was compliant with Walmart’s normal return policy in that she was within the window of time during which the store allows returns and the items still had the tags on.
However, the Walmart lawsuit claims, Walmart refused to take back Hubmer’s items and “refused to provide Plaintiff with a cash refund, store credit, or an equal exchange for the full price of the purchase of her goods.”
Instead, the store manager told Hubmer the store was not accepting returns.
The Walmart class action lawsuit claims Walmart employees are not typically trained in the company’s return policies and in many instances are giving consumers “a wide array” of misinformation regarding the policies.
The lack of correct information given to consumers by Walmart employees is “widespread and pervasive,” the Walmart lawsuit claims, and even web searches for the company’s return policy yields thousands of customer complaints.
As of June 17, an article on Walmart’s help page says: “As part of our COVID-19 response, we will temporarily not allow store returns on certain items. For the most up-to-date information, please visit Walmart’s Policies and Guidelines website.”
The Polices and Guidelines website’s most up-to-date information, dated June 15, says the retailer “paused processing returns and exchanges” for several categories of items, including clothing for “a number of weeks.” However, no information was available on when the alleged “pause” began.
According to the site, as of June 15, the retailer is once again accepting returns “in most states” in accordance with its normal policy, and “any items that were temporarily not permitted for return and were purchased between April 20 and June 15 can now be returned through Sept. 15 with a receipt.”
The Walmart class action lawsuit alleges the company is in violation of the California Consumer Legal Remedies Act, the California Business and Professions Code and California civil code. The complaint also accuses Walmart of breach of contract.
Hubmer claims she and other potential Class Members entered into a contract with the retailer at the time the purchases were made, and Walmart broke that contract when they refused to allow the return of the items.
Hubmer is seeking compensatory damages due to Walmart’s alleged breach of contract; damages as a result of the company’s “unlawful, unfair, fraudulent and deceptive practices;” injunctive relief to stop such practices; punitive damages; court costs; attorneys’ costs and fees; interest; and any other relief the Court deems proper.
She is also demanding a jury trial.
The number of potential Class Members is unknown, but according to the Walmart class action lawsuit, the number could be in the hundreds of thousands.
Hubmer says a class action lawsuit is proper in this case because given the size of claims of individual Class Members, “few, if any, could afford to seek legal redress” individually. Once the defendant’s liability is established, the class action lawsuit will “permit an orderly and expeditious administration” of Class Members’ claims.
The plaintiff claims that without a class action lawsuit, “Class Members will continue to suffer damages, Defendant’s violations of law will proceed without remedy, and Defendant will continue to reap and retain the substantial proceeds of its wrongful conduct.”
Find out more about your legal rights regarding COVID-19 with Top Class Actions’ complete coronavirus guide.
Have you tried to return items to a retailer during COVID-19? Have they refused to take back your items? Tell us your story in the comments section below.
Hubmer is represented by Mitch Kalcheim of Kalcheim Law Group PC.
The Walmart COVID-19 Return Policy Class Action Lawsuit is Danielle Hubmer, et al. v. Walmart Inc., Case No. RIC2001569, in the Superior Court of California for the County of Riverside.
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857 thoughts onWalmart Class Action Lawsuit: COVID-19 Return Policy Unfair
I also purchased items that couldnt be returned. Items have tags still on and I have the receipt. There was no mention on receipt or anywhere in the store that returns wouldnt be accepted when I purchased the items.
Same happened to me in Richmond Virginia
i also tried to return items, that were picked up??
By time they were taking back returns they said my receipt was too old and wouldn’t honor it add me too pls
I’ve tried to return and exchange items that I’ve purchased and was told I wasn’t able to and there were no signs in the front or at the register. How can I be included in this class action lawsuit?
hi, we purchased an infant car carrier from walmart, when we tried to use it to take the infant home, it did not work right and the hospital would not ley us leave with the baby.
we borrowed one from someone to get baby home and bought a new one from anothe rplace that worked. we still cannot return it because it is sold next to all womaens clothes, it is considered clothing asnd right not cannot be returned.
this wa sbought for my new grandson and he is doing fine, i am still angry because we cannot get our money back.
joe
PLEASE add me. I purchased several curtain panels and coordinating hardware. Took some back next day, and no returns allowed!!
Very Bad! I was rehabbing a spare bedroom for my brother to use while he was here for our brother’s passing.
I too purchased numerous items (clothing) and was told a week later, I couldn’t return due to COVID-19. I also tried to return same items last week, 19JUN2020, and was told they are still not accepting returns.
Same experience here in beaufort, sc a few weeks ago. I tried to return a dress and some shoes with the receipt and they said i was not allowed to return them because they weren’t accepting returns due to covid 19.
I purchased a pair of shorts that couldn’t be returned. I’ve called the Walmart in MD every week for the past month and asked if they are accepting returns yet and they’ve told me no. I’ve then asked when they will begin accepting them and they reply, “when corporate says we can accept returns.” If isn’t fair because other stores have accepted returns (like Ross) since repoening, and Wal Mart was never closed. They continued earning profits (even on non-essential items) when other retailers were forced to close.