Solar Panel Company Sunrun Slapped With Class Action Lawsuit for Unwanted Prerecorded Calls

Solar company Sunrun is feeling the heat from consumers after being hit with a nationwide class action lawsuit alleging it repeatedly broke the law with its telephone calls.

In a class action complaint filed Tuesday in a California federal court, Plaintiff Sherry Moreno alleges Sunrun, Inc. violated the Telephone Consumer Protection Act (TCPA) when it contacted her to sell solar panels.

The TCPA is a federal law that was enacted in 1991 to protect consumers from telemarketers. It prohibits calling a cell phone number using an artificial or pre-recorded voice without the recipient’s prior express consent. 

It aims to protect consumers from unwanted marketing communications from companies via phone, cell phone, text, and fax. It also limits the use of autodialers and robocalls. This includes text messages or robocalls from energy companies.

Moreno alleges Sunrun started calling her in July 2019 with prerecorded or artificial voice messages. She says, after the calls began, she made multiple requests to Sunrun employees to stop contacting her. Despite this, her requests were allegedly ignored, and she kept receiving calls.

“This failure to stop calling is indicative of Defendant’s failure to implement a written policy for maintaining a do-not-call list and to train its personnel engaged in telemarketing on the existence and use of the do-not-call-list,” the claim states.

Moreno says she received a call as recently as January 2021. She alleges the calls have caused her harm, including invasion of privacy, aggravation, annoyance, intrusion on seclusion, trespass, and conversion. 

“Defendant’s calls also inconvenienced Plaintiff and caused disruption to their daily life.”

Sunrun engages in telemarketing using pre-recorded voice calls without the proper consent, and even after recipients request to no longer receive calls, to market its solar panel systems in numerous states throughout the nation, the claim contends.

Through the class action, Moreno is seeking injunctive relief to stop Sunrun’s alleged unlawful conduct, “which has resulted in the invasion of privacy, harassment, aggravation, and disruption of the daily life of thousands of individuals.” 

She is looking to represent any United States resident sent a call using an artificial or prerecorded voice from Sunrun in the last four years. She also wants to represent a Class of people listed on the national Do Not Call Registry, a Class of people who told Sunrun not to call them again, and a Class of people who had no option to opt-out of the calls.

Moreno is seeking an order certifying the class action, damages, and injunction and a jury trial.

Meanwhile, some TCPA class action lawsuits do end in penalties for the companies. In a recent case, DISH Network was ordered to pay plaintiffs on the Do Not Call Registry who it called.

Have you received unwanted robocalls from Sunrun? We want to hear from you! Tell us about your experience in the comment section below. 

The plaintiff is represented by William Litvak of Dapeer Rosenblit Litvak, LLP and Ignacio Hiraldo, Esq. of IJH Law.

The Sunrun TCPA Class Action Lawsuit is Sherry Moreno et al., v. Sunrun, Inc., Case No. 3:21-cv-03306-KAW, in the U.S. District Court Northern District of California.

Read About More Class Action Lawsuits & Class Action Settlements:

• Do You Qualify: Text Message Spam, Pre-recorded Messages, Telemarketing Calls Class Action Lawsuit Investigation
• Credit One TCPA Class Action Claims ‘Aggravation, Annoyance’
• General Motors Hit With TCPA Lawsuit Over Debt Collection Calls
• Do You Qualify: Car Dealership Text Messages and Robocalls Lawsuit Claim Review