Frontier charges class action lawsuit overview:
- Who: Amira Hamad filed a class action lawsuit against Frontier Airlines Inc.
- Why: Hamad claims Frontier misleads consumers by allegedly failing to make the fee structure for personal items and checked and carry-on bags clear at the time of purchase.
- Where: The class action lawsuit was filed in Florida federal court.
- What are my options: Try cheapOair.com when booking your next flight.
Frontier Airlines misleads consumers into believing they are purchasing lower-priced airfare than they actually are and isn’t upfront about its bag fees, a new class action lawsuit alleges.
Plaintiff Amira Hamad claims Frontier “makes up whatever discount it purports” by hitting its customers with “fraudulent and unwarranted charges” related to fees for personal items and checked and carry-on bags.
“FRONTIER’s bait-and-switch and ‘gotcha’ tactics are designed to confuse, trick, and trap consumers to the public’s detriment,” the Frontier class action states.
Hamad wants to represent a nationwide class of consumers.
Frontier intentionally hides bag fees, other charges from consumers, class action says
Hamad argues Frontier “does not make its fee structure clear” to its customers at the time they purchase tickets, and that it is even more unclear when a purchase is made with a third-party vendor.
Further, Frontier is accused of intentionally hiding fees from consumers as a way to “fraudulently induce sales.”
“FRONTIER’s fees are not conspicuously shown on its website or on the websites of third-party vendors, and consumers are often unaware of FRONTIER’s large and plentiful fees until after they purchase a ticket that initially appeared attractive,” the Frontier class action states.
Hamad claims Frontier is guilty of breach of contract and fraudulent misrepresentation, under Florida common law, and of violating the Florida Deceptive and Unfair Trade Practices Act and Florida laws regarding misleading advertising.
Plaintiff is demanding a jury trial and requesting declaratory relief along with an award of actual and punitive damages for herself and all class members.
In another case involving a company called Frontier, a class action lawsuit was filed against Frontier Communications in 2020 by a consumer arguing the cable company charges more than what its customers agreed to pay for its services.
Have you purchased a flight on Frontier Airlines? Let us know in the comments!
The plaintiff is represented by Michael G. Mann of The Cochran Firm Orlando, LLC.
The Frontier charges class action lawsuit is Hamad, et al. v. Frontier Airlines, Inc., Case No. 6:23-cv-01209, in the U.S. District Court for the Middle District of Florida.
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709 thoughts onFrontier class action claims airline falsely advertises low airfare, adds fraudulent charges
Yes I’ve purchased tickets on frontier
I know that TCA just reports and informs people of class actions, and many class action suits have been much needed to hold companies accountable for deceptive or fraudulent practices. This one, to me, is a case of overzealous plaintiffs’ attorneys. The low fares and “junk fees” are the whole business model of ultra-low cost airlines like Frontier, Spirit, RyanAir (Europe), AirAsia, etc. I have flown all of these with eyes wide open – comparing traditional airline fares to low-cost fares plus fees. It’s disingenuous to say that fees aren’t disclosed – before checkout the online reservation system asks multiple times if you want to buy seat selection, checked bags, carry-on bags, etc. BEFORE the payment screen. It tells you that if you don’t purchase carry-on now, it will cost you more at the airport. Hardly fraudulent or even slightly deceptive! This type of suit won’t change the airline’s business model, it will just add costs that will get passed on to consumers. If you need seat selection or checked or carry-on bags and those fees plus fare add up to more than a traditional carrier’s fare, don’t fly low-cost airline.
I fly frontier on regular monthly basis and I have filed complaints, reviews, and been over and over frustrated and robbed due to changes to their carryon bag sizes, threatening tactics at the gate, pulled from the line only to find out my bag was perfectly fine for personal,
I fly frontier on regular monthly basis and I have filed complaints, reviews, and been over and over frustrated and robbed due to changes to their carryon bag sizes, threatening tactics at the gate, pulled from the line only to find out my bag was perfectly fine for personal, etc. I have been waiting for someone to file this.
Following because I have purchased tickets.
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How do I sign up? I have flown several times
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