Frontier charges class action lawsuit overview:
- Who: Amira Hamad filed a class action lawsuit against Frontier Airlines Inc.
- Why: Hamad claims Frontier misleads consumers by allegedly failing to make the fee structure for personal items and checked and carry-on bags clear at the time of purchase.
- Where: The class action lawsuit was filed in Florida federal court.
- What are my options: Try cheapOair.com when booking your next flight.
Frontier Airlines misleads consumers into believing they are purchasing lower-priced airfare than they actually are and isn’t upfront about its bag fees, a new class action lawsuit alleges.
Plaintiff Amira Hamad claims Frontier “makes up whatever discount it purports” by hitting its customers with “fraudulent and unwarranted charges” related to fees for personal items and checked and carry-on bags.
“FRONTIER’s bait-and-switch and ‘gotcha’ tactics are designed to confuse, trick, and trap consumers to the public’s detriment,” the Frontier class action states.
Hamad wants to represent a nationwide class of consumers.
Frontier intentionally hides bag fees, other charges from consumers, class action says
Hamad argues Frontier “does not make its fee structure clear” to its customers at the time they purchase tickets, and that it is even more unclear when a purchase is made with a third-party vendor.
Further, Frontier is accused of intentionally hiding fees from consumers as a way to “fraudulently induce sales.”
“FRONTIER’s fees are not conspicuously shown on its website or on the websites of third-party vendors, and consumers are often unaware of FRONTIER’s large and plentiful fees until after they purchase a ticket that initially appeared attractive,” the Frontier class action states.
Hamad claims Frontier is guilty of breach of contract and fraudulent misrepresentation, under Florida common law, and of violating the Florida Deceptive and Unfair Trade Practices Act and Florida laws regarding misleading advertising.
Plaintiff is demanding a jury trial and requesting declaratory relief along with an award of actual and punitive damages for herself and all class members.
In another case involving a company called Frontier, a class action lawsuit was filed against Frontier Communications in 2020 by a consumer arguing the cable company charges more than what its customers agreed to pay for its services.
Have you purchased a flight on Frontier Airlines? Let us know in the comments!
The plaintiff is represented by Michael G. Mann of The Cochran Firm Orlando, LLC.
The Frontier charges class action lawsuit is Hamad, et al. v. Frontier Airlines, Inc., Case No. 6:23-cv-01209, in the U.S. District Court for the Middle District of Florida.
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709 thoughts onFrontier class action claims airline falsely advertises low airfare, adds fraudulent charges
I joined the Den on frontier because of frequent travel with my 4yr and 8yr old granddaughters to and from Colorado because you are supposed to be able to have kids fly free days. Paid $100 to join. Anytime you try to book a flight through the Den section on their website, nothing on the booking section works, but the other two tabs right beside it do. So that was a rip off.
Lined up to board…plane delayed..delayed delayed..watched mechanic leave cockpit with huge roll of duct tape…delay..delay.. changed gates. 3 hours later I sent a request for refund. Three days later return flight delayed over 3 hours. Called agent and they said I could change flight but would have to pay $600 additional or wait 2 days for another flight and pay extra for change flight fees . If I cancelled I would pay anyway. I wanted the 3 hr delay refund guarantee posted on their website. I was hung up on three times when I quoted the 3 hr delay statement to the CSR. I flew home next day on SW and sent another formal request online for a refund. Nothing!!! As far as I’m concerned they owe me for a round trip reservation and the cost for the SW ticket. Never will I ever fly Frontier again.
Yes, I agree.
We purchased two airline tickets from Little Rock to Las Vegas. Had to get money wired to my account after finding out the extra charges ones we got to airport. Then we had flights canceled coming home had to stay two more days in Las Vegas. More money spend and finding another flight out two days later with 16 hours worth of lay overs and more money out paying again to get assist to help us redo our tickets horrible experience.
I used Frontier to ho to Vegas because it advertises as the cheapest airline. It was the cheapest for tickets BUT after buying tickets, there are charges for personal item, carry on, checked bags, assigned seat, ect which come out to be more expensive than any other airline. I hope these guys fry in court.
You requested assistance from our on-line support form. Below is a summary of your request and our response.
Topic: Frontier Airlines: DOT 423904
Reference #: 230127-002116
Discussion Thread
Response By Email (Mya) (02/17/2023 07:19 AM)
Hello Lashonda,
We have received your correspondence as submitted to the Department of Transportation and appreciate the opportunity to respond.
I am sorry to hear that your daughter wasn’t able to travel on December 24th from Charlotte to Las Vegas. Your description of the alteration that happen is concerning, and I can only assure you this is not the type of service we strive to provide. I’m sorry that happened to you.
We do require our minor passengers to be ages 15 and above to travel alone. The passengers has to be 15 years or older to travel with an infant child.
As a one time courtesy, I will be sending your reservation to our back office to provide a credit for 90 days. Please allow our back office up to 7 business days for the no show to be remove from the reservation, and for the credit to be applied. Unfortunately, we are unable to provide compensation or reimbursement for the incident.
Please let me know if there’s anything else I can assist you with. Thank you for sharing your feedback.
Kindly,
Chant’e
Crazy part is I never heard from them and neither have they credited my account.
In turn they don’t have a customer service over the phone operation anymore only online interaction.
SCAMMERS!!!!!
Worst experience with an airline ever. Their 40lb bag limit alone is completely different from other airlines. I took another carrier to Orlando and flew frontier home and we had to pay an extra $100 each for our adult bags!! What were we supposed to do? Leave them behind? Absolutely awful experience.
Totally ridiculous you don’t see charged until ready to purchase ticket sabrena Bryson
Problems with Frontier Airlines charging for baggage carry ons that weren’t out of compliance.
My husband and I flew Frontier from BWI to Denver on June 8th. Arriving at the airport we were charged $70 foe a carry on bag. This was not disclosed during booking. It does get worse, we flew from BWI to Atlanta where we had a lay over. We were suppose to leave at 10:44pm arriving in Denver at midnight. The boading process was held up for an hour without notification of why. Finally at approximately 11:30 we were allowed to board, to only sit on the plane until almost 2am waiting for a pilot!!! At this time they announced the flight was canceled. We were asked to leaved the plane, a service agent, (ONE) service agent was onsite to help passagers rebook thier flights. We were told we could wait or file directly with Frontier for a refund. At 2am, waiting for 1 agent to help all the passengers was not an options for us. We walked the length of Atanta airport because the trans were all down because of the time of night, to retrieve our bags. We booked another flight thru American costing us an additional $1000.
To make things very insulting Frontier reimbursed us $200, for the flight and an additional $200 in flight credit. Hahaha this would just barely cover the carryon price. I am now recieving a consistent stream of emails from Frontier with bocus offers on discounts.
If anyone has information about filing with the FAA i would love the contact. We were tild by Frontier we are not able to file against them because lack of a pilot was out of thier control, like the weather??? Because the pilot for the flight we were supposed to take, the pilot was delayed on the previous one.
Soumds to me like they need better time management.
I’ve had so many bad experiences with frontier. I don’t know where to begin. I’ve had my flight canceled on numerous occasions and was advised that the next flight they could get me on was three days later. I’ve had another flight cancelation that stated as a flight delay and after everyone sat there through 2 notices of flight delays, they finally advised the flight was canceled. I’ve also watch gate agents make people pay for bags that were backpack size and can clearly fit under the seat. I honestly believe that Frontier personal item container measures way smaller than all other airlines.
Ya the FAA would laugh at your complaint… that’s not their job.
Whether the pilot issue was unexpected or not, if you didn’t flie you should have been refunded exactly what you spent, not $200
I felt like I was bamboozled by Frontier airlines…all the hidden fees.. for instance $75 for a checked bag of 40lbs, separating me from my child (15 yrs) claiming I had to pay for his seat because he’s considered an adult and would be placed elsewhere on the flight, not to mention paying $3.25 for soft drink (soda) it’s atrocious how they mislead folks under false pretense😒 I’m so disgusted by them.
Why would you think a 15 year old would fly for free? While I agree that Frontier is atrocious you are grossly remiss if you think a child that needs its own seat should fly for free.
Our flight from San Diego Airport to Buffalo, New York via Florida was cancelled. The original time of boarding the plane was 10:15 pm. The Frontier Airline plane arrived late and the boarding was changed to 10:45 pm. We boarded the plane and all passengers were completely seated and the security instructions were done. All of a sudden, the flight is cancelled. We are instructed to deplane because the plane could not take off due to the curfew of San Diego that there are no planes to take off at 11:30 pm. We proceeded to take our bags to the baggage claim and instructed us to proceed to the Frontier Airline for further instructions. We were met by the Frontier Airline representative and said that there are no flights available until Wednesday afternoon. Although I already missed my grandson’s baptism on Sunday, I accepted the offer for the flight. Frontier airline offered me $100.00 for my next flight. I will not use this $100.00 offers anymore because of their bad business proceedures. Since I booked my flight for a return trip, I did not use my return trip to San Diego anumore instead I bought my airplane ticket to American Airline back to San Diego for a 7 hour trip compared to a Frontier Airline a 16 hour trip from Buffalo, New York to San Diego. Please include me in the class action suit so I can refund my money including my expensive charged on my baggage. Signed, Eduardo B. Benito
I booked to vegas and was charge for help. Which I didn’t need any help when we checked in on our phones.I didn’t understand why when you click no I don’t need assistance and still made me pay because I booked 6 ppl.we all grown and flew plenty I didn’t need any help.tried calling about my $100 to get refunded but I was told it wasn’t refundable.u can’t add your own charges totally wrong.
Frontier sold us tickets at an extremely good price, then cancelled very close to the departure date. If we were to rebook them we not only had to pay double the original cost but change the hotel, if available and the car rental. No compensation is offered because their rules say they can change at anytime. Which is crazy because if I had initiated the change or cancelled I would be charged. We ended up driving.