Update:
- A Frontier Airlines passenger who alleges the airline falsely advertised the flight availability associated with its All You Can Fly Pass will need to argue her claims out of court.
- In an order issued June 14 in a Colorado federal court, U.S. District Judge Kathryn A. Starnella ruled passengers agree to an arbitration clause when they sign up for the pass. She added that buyers had numerous opportunities to read the terms and conditions before purchasing the pass.
- Plaintiff Jeriyma Hartsfield says she purchased a Frontier All You Can Fly Pass for $599 in November 2022 because she believed the airline’s representations that the pass would allow her to fly as much as she wanted on one ticket. However, she claims she found the website inoperable and says she was unable to get a refund.
Frontier Airlines class action lawsuit overview:
- Who: Plaintiff Jeriyma Hartsfield filed a class action lawsuit against Frontier Airlines.
- Why: The airline allegedly falsely advertises its All You Can Fly Pass.
- Where: The Frontier Airlines class action lawsuit was filed in Colorado federal court.
(Aug. 23, 2023)
Frontier Airlines falsely advertised the flight availability associated with its All You Can Fly Pass, according to a class action lawsuit filed August 17 in Colorado federal court.
Plaintiff Jeriyma Hartsfield says she purchased a Frontier All You Can Fly Pass for $599 in November 2022 because she believed the airline’s representations that the pass would allow her to fly as much as she wanted on one ticket.
“As with many things that sound too good to be true, they usually are,” the Frontier Airlines class action lawsuit asserts.
Frontier All You Can Fly Pass booking system is ‘inoperable,’ plaintiff says
Hartsfield claims that she was unable to use the Frontier All You Can Fly Pass because the airline’s booking system is “inoperable” when passholders attempt to book a flight.
For weeks, when Hartsfield searched for available flights, Frontier’s system would allegedly show the first available dates to use the pass in the year 1904. Assuming this “ludicrous year value” was a glitch, Hartsfield says she kept trying but the system allegedly never updated to show available flights for a future date.
She sought assistance from the airline but she says she spent “immense amounts of time” on hold and was ultimately told that the Frontier All You Can Fly Pass is nonrefundable even though she was unable to book flights with the pass.
Hartsfield says she would not have purchased the Frontier All You Can Fly Pass if she knew it was inoperable and nonrefundable.
She filed the Frontier Airlines class action lawsuit on behalf of herself and a proposed nationwide class of others who purchased a Frontier All You Can Fly Pass since 2020. She also seeks to represent a South Carolina subclass.
The Frontier Airlines class action lawsuit asserts claims for negligence, negligent misrepresentation, unjust enrichment, breach of express warranty, breach of implied warranty, breach of contract, strict product liability for misrepresentation, fraud, and fraudulent misrepresentation.
The Frontier class action lawsuit says that the airline has a “noted history of defrauding customers” with misleading fees and charges.
Frontier was recently hit with a class action lawsuit alleging the airline is not upfront about its bag fees.
Did you purchase a Frontier All You Can Fly Pass? Tell us about your experience in the comments!
Hartsfield is represented by Blake G. Abbott and Paul J. Doolittle of Poulin Willey Anastopoulo LLC.
The Frontier All You Can Fly Pass class action lawsuit is Jeriyma Hartsfield v. Frontier Airlines Inc., et al., Case No. 1:23-cv-02093, in the U.S. District Court for the District of Colorado.
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150 thoughts onFrontier Airlines class action over All You Can Fly pass heads to arbitration
I love my Go Wild pass! Over the past year, I have flown over 20000 miles all over the country. If someone lives in a city, that doesn’t have a lot of flights, I could see where that could be an issue, but living in Los Angeles, it’s great. Just be sure to read all the rules before you buy it.
They are playing with my pass currently I hate it
I bought the pass last year but did not renew this year because it was difficult booking using the app. I could find the $16 flights using the app but 90% of the time during the booking process it would get stuck. So I logged into their website and that usually worked. Same goes for my brother who also our bought the pass so I know it’s an app glitch not a user error. I do remember the date glitch too.
I fly on the pass every week for work. Also using the pass for a Puerto Rico vacation in August. I’ve owned the pass 3 years and I’ve only had one cancelation but it was due to an airport sinkhole and weather. All the flights out from different airlines were canceled. They probably should let people know to check flight availability from their local airport and certain hubs have way more flights. Either way no real complaints since I have saved a ton of $$.