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Frontier Airlines class action lawsuit overview:
- Who: Plaintiff Jeriyma Hartsfield filed a class action lawsuit against Frontier Airlines.
- Why: The airline allegedly falsely advertises its All You Can Fly Pass.
- Where: The Frontier Airlines class action lawsuit was filed in Colorado federal court.
Frontier Airlines falsely advertised the flight availability associated with its All You Can Fly Pass, according to a class action lawsuit filed August 17 in Colorado federal court.
Plaintiff Jeriyma Hartsfield says she purchased a Frontier All You Can Fly Pass for $599 in November 2022 because she believed the airline’s representations that the pass would allow her to fly as much as she wanted on one ticket.
“As with many things that sound too good to be true, they usually are,” the Frontier Airlines class action lawsuit asserts.
Frontier All You Can Fly Pass booking system is ‘inoperable,’ plaintiff says
Hartsfield claims that she was unable to use the Frontier All You Can Fly Pass because the airline’s booking system is “inoperable” when passholders attempt to book a flight.
For weeks, when Hartsfield searched for available flights, Frontier’s system would allegedly show the first available dates to use the pass in the year 1904. Assuming this “ludicrous year value” was a glitch, Hartsfield says she kept trying but the system allegedly never updated to show available flights for a future date.
She sought assistance from the airline but she says she spent “immense amounts of time” on hold and was ultimately told that the Frontier All You Can Fly Pass is nonrefundable even though she was unable to book flights with the pass.
Hartsfield says she would not have purchased the Frontier All You Can Fly Pass if she knew it was inoperable and nonrefundable.
She filed the Frontier Airlines class action lawsuit on behalf of herself and a proposed nationwide class of others who purchased a Frontier All You Can Fly Pass since 2020. She also seeks to represent a South Carolina subclass.
The Frontier Airlines class action lawsuit asserts claims for negligence, negligent misrepresentation, unjust enrichment, breach of express warranty, breach of implied warranty, breach of contract, strict product liability for misrepresentation, fraud, and fraudulent misrepresentation.
The Frontier class action lawsuit says that the airline has a “noted history of defrauding customers” with misleading fees and charges.
Frontier was recently hit with a class action lawsuit alleging the airline is not upfront about its bag fees.
Did you purchase a Frontier All You Can Fly Pass? Tell us about your experience in the comments!
Hartsfield is represented by Blake G. Abbott and Paul J. Doolittle of Poulin Willey Anastopoulo LLC.
The Frontier All You Can Fly Pass class action lawsuit is Jeriyma Hartsfield v. Frontier Airlines Inc., et al., Case No. 1:23-cv-02093, in the U.S. District Court for the District of Colorado.
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72 thoughts onFrontier Airlines class action alleges airline falsely advertised All You Can Fly Pass
I too was so excited to purchase THREE passes! One for myself and my husband and daughter for Christmas in December 2022! A total of $2397 !! ALL for nothing! I too like so many other people tried to book flights many many times all to just pay for the flight outright because I could not catch a flight on the GoWild SCAM! I am angry and upset, I JUST paid off my Frontier CC and may never ever use it again as to feeling cheated and scammed! I am sure there are many many other people angry and upset with the lie and deceit by Frontier and Shame on Frontier! I feel we are all owed a FULL Refund or we may truly be able to get much much more. I have made a complaint to Frontier, but doubt anyone will be kind enough to get back to me. Call Frontier? HaHa good luck with that!
How do I join the class action law suit?
Frontier is responsible for the biggest airline scam to date. The discounted flights are impossible to find. There is no where to look for available GO WILD flights. A total scam.
I purchased the go wild pass and searched day after day for flights but seemed there were more black out dates or unavailable flights than open. I purchased the pass to explore new places and every time I checked flights for even the next day often there was no flights available ANYWHERE. I asked for refund which was hard since they have no customer service or number to an actual person. They declined any sort of refund. I never used the pass and asked them numerous times through the online chat with frontier if they could cancel my account and renewal. Again disappointment set in when my credit card company called and text with confirmation of purchase of frontier pass. I declined and sat waiting for feedback from the online chat for an hour for them to tell me they can’t do anything. Worst service and such a scam! Please reach out to me if any action is to be had about this. Worst company and service period
I’m angry beyond words. The advertised price was $499 and they billed me $799. Then to find out there’s no real way to use the pass without hours and hours of searching and still can’t find a flight. Shame on you Frontier. Total rip-off. I hope your company goes bankrupt. I would never fly frontier again and encourage anyone to boycott these cheaters!!!
How do I join the class action lawsuit against Frontier Airlines Go Wild Pass?
Spent $1,200 for 2 people and was not able to use it even one time. Complete scam…
2023 i bought 2 go wild passes for $599 each . Never was able to use . Called company sent u to another # that did not work. Called company numerous times . Never answered so i called the regular # that u book regular flights. They tried booking them and was going to charge for those flights. They told me they were not able to help schedule the go wild pass. Then ask for refund and was told they ate not giving refunds for the go wild passes.
I want my money back plus interest!
They completely cheated me also. I have over 40 hours just trying to contact someone beyond the superficial customer service they have. This airline is rotten to the core.
We bought the passes and the website inconveniently doesn’t work or the seats are not available. How do I get in in this lawsuit
I purchased two Go Wild Passes for $599 this fall 2023. I am a disabled veteran and thought this was perfect for myself and other soldiers who live on a budget. My granddaughter’s birthday is a special event for me but No flights were available one day in advance to anywhere on the dates I tried. Moreover, I could not believe Frontier would cause such pain to people who depend on their company to be honest and forthright. Finally, thank you for posting the class action lawsuit, I will file a small claims lawsuit against Frontier in Riverside, California.
I purchased a pass too in 2023 – $599. Why are there available flight to denver and orlando and its within 24 hours but there are no gowild passes.
I purchased this pass in the fall of 2023. I was not able to book even one flight under the terms allowed. No flights were available one day in advance to anywhere on the dates I tried. I booked one flight “GO WILD flight with early booking charge and after all said and done the flight cost me as much as I would have paid to fly with Southwest but additionally I already had paid $299 for the GO WILD pass.