Update:
- A Frontier Airlines passenger who alleges the airline falsely advertised the flight availability associated with its All You Can Fly Pass will need to argue her claims out of court.
- In an order issued June 14 in a Colorado federal court, U.S. District Judge Kathryn A. Starnella ruled passengers agree to an arbitration clause when they sign up for the pass. She added that buyers had numerous opportunities to read the terms and conditions before purchasing the pass.
- Plaintiff Jeriyma Hartsfield says she purchased a Frontier All You Can Fly Pass for $599 in November 2022 because she believed the airline’s representations that the pass would allow her to fly as much as she wanted on one ticket. However, she claims she found the website inoperable and says she was unable to get a refund.
Frontier Airlines class action lawsuit overview:
- Who: Plaintiff Jeriyma Hartsfield filed a class action lawsuit against Frontier Airlines.
- Why: The airline allegedly falsely advertises its All You Can Fly Pass.
- Where: The Frontier Airlines class action lawsuit was filed in Colorado federal court.
(Aug. 23, 2023)
Frontier Airlines falsely advertised the flight availability associated with its All You Can Fly Pass, according to a class action lawsuit filed August 17 in Colorado federal court.
Plaintiff Jeriyma Hartsfield says she purchased a Frontier All You Can Fly Pass for $599 in November 2022 because she believed the airline’s representations that the pass would allow her to fly as much as she wanted on one ticket.
“As with many things that sound too good to be true, they usually are,” the Frontier Airlines class action lawsuit asserts.
Frontier All You Can Fly Pass booking system is ‘inoperable,’ plaintiff says
Hartsfield claims that she was unable to use the Frontier All You Can Fly Pass because the airline’s booking system is “inoperable” when passholders attempt to book a flight.
For weeks, when Hartsfield searched for available flights, Frontier’s system would allegedly show the first available dates to use the pass in the year 1904. Assuming this “ludicrous year value” was a glitch, Hartsfield says she kept trying but the system allegedly never updated to show available flights for a future date.
She sought assistance from the airline but she says she spent “immense amounts of time” on hold and was ultimately told that the Frontier All You Can Fly Pass is nonrefundable even though she was unable to book flights with the pass.
Hartsfield says she would not have purchased the Frontier All You Can Fly Pass if she knew it was inoperable and nonrefundable.
She filed the Frontier Airlines class action lawsuit on behalf of herself and a proposed nationwide class of others who purchased a Frontier All You Can Fly Pass since 2020. She also seeks to represent a South Carolina subclass.
The Frontier Airlines class action lawsuit asserts claims for negligence, negligent misrepresentation, unjust enrichment, breach of express warranty, breach of implied warranty, breach of contract, strict product liability for misrepresentation, fraud, and fraudulent misrepresentation.
The Frontier class action lawsuit says that the airline has a “noted history of defrauding customers” with misleading fees and charges.
Frontier was recently hit with a class action lawsuit alleging the airline is not upfront about its bag fees.
Did you purchase a Frontier All You Can Fly Pass? Tell us about your experience in the comments!
Hartsfield is represented by Blake G. Abbott and Paul J. Doolittle of Poulin Willey Anastopoulo LLC.
The Frontier All You Can Fly Pass class action lawsuit is Jeriyma Hartsfield v. Frontier Airlines Inc., et al., Case No. 1:23-cv-02093, in the U.S. District Court for the District of Colorado.
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141 thoughts onFrontier Airlines class action over All You Can Fly pass heads to arbitration
please add me to list
Slightly different problem, but we would like to join the class action suit as well. My wife and I purchased 2 Go Wild tickets 5 months ago and are just now getting around to using them. We have actually found 3 flights…and each one had cancelled (the actual flight). One while we were at the airport, one when we were on the way to the airport, and one while on the plane on the tarmac waiting to take off! The time, money, and emotional toll that this had taken cannot be understated, in addition to the cost of these worthless passes. Please include use in the class action suit.
I purchased two Go Wild tickets to fly unlimited, which I’m retired and extremely flexible. It’s a total scam. Firstly I bought the passes because Frontier flies out/in from Newark. Turns out they now have only changed the schedule with connecting flights only into Newark with crazy hours in overlays.
I have spent countless hours looking for flights from major hubs like JFK, TAMPA, Miami, and Orlando, at any given date and time there are never any flights available. I check every day. This is a SCAM for sure. They should have given everyone the opportunity to get a refund atfter they changed their flight schedule. These passes are total waste of money.
Include me in the class action lawsuit.
I also purchased the pass and have yet to find any flights that are actually free at all. This is total fraud and I would like to to included in the lawsuit
I have also purchased an Go-Wild to find out this is a fraud!!!!
10000% fraud!!!!
Can never find a flight available
Can’t even reach customer service to cancel or ask questions. Total waste of thousands for me
My name is Dagnachew Teshome. I spent $1,996.00 and purchased four GoWild! Annual Passes in good faith, believing the flight tickets would be available for sale using our GoWild! Passes except for those blackout dates stated in the terms and conditions. However, flight tickets using our Go Wild! Annual Passes were not available for sale as advertised. Also, if the tickets were available, they were intentionally made to involve 10 to 12 hours of stopovers and overnight stays for connecting flights, which made them more expensive than regular tickets. Moreover, I spent hours and hours for weeks searching for GoWild! flight tickets that never existed. I thought I was scammed, so I called Frontier customer service, and they said GoWild! Annual Passes are genuine, and the transactions are legal. I demanded a refund, but they refused, explaining that the purchases were final and nonrefundable. I still believe the GoWild! Annual Pass is bogus, and I should be fully refunded. Please add my name to the lawsuit, and I can provide further detailed information. Thank you.
purchased 2 all you can you fly passes and could not use or delete the purchase within the 24 hr period because there was not one provided on the web page and would not you allow to do so because there was not a unsubscribe button or option!!
took up with the Bank and filled a fraud case and after contacting Frontier the bank was told our transaction was a legal transaction. so the Bank returned the money to Frontier!! now it’s up for class action lawsuit and I want my money back aslo was charged $2,000.00 a piece for a total of $4,000.00 so I would like to be a part of this class action lawsuit if information is needed let me know and will send