Unwanted UPS SMS Tracking Texts May Violate the TCPA

Have you received UPS SMS tracking text messages, but never opted in to receiving these texts? The company may be violating the Telephone Consumer Protection Act (TCPA) and you may be eligible for compensation.

UPS SMS Tracking Basics

Courier companies like UPS offer SMS tracking services to customers, allowing them to track their packages via text as they wait for package delivery. However, in order for these texts to not violate the basic principles of the TCPA, customers must first opt in to receiving these UPS SMS tracking messages.

Some consumers claim that they received these messages even though they never opted in to receiving these texts. Others claim that they have received UPS SMS tracking text, despite never having done business with UPS in the first place. Further, consumers may not be given a way to opt out of these text messages, allowing the problem to continue.

Background of the TCPA

The Telephone Consumer Protection Act (TCPA) was passed by Congress decades ago in an effort to temper the growing amount of communication Americans faced from telemarketers and debt collectors.

Under the rules of the TCPA, both businesses and debt collectors are not allowed to use autodialing systems or pre-recorded messages in their phone calls. Although the TCPA has been around since 1991, it has been updated over the years as technology has advanced to include not only landlines and fax machines, but cell phones and text messaging as well.

Violations of the TCPA may lead to between $500 and $1,500 in damages per violation. Calls violating the TCPA or made to numbers on the National Do-Not-Call registry may be subject to a $500 penalty. For each call made in knowing and willful violation of the TCPA, there may be a penalty of $1,500.

TCPA violations are surprisingly common. In the year 2014 alone, the Federal Communications Commission (FCC) received more than 215,000 complaints of TCPA violations. Indeed, many consumers are now used to receiving texts and phone calls with robocalls and autodialers, but may not be aware that the TCPA prohibits these practices. When consumers know the rules of the TCPA and know that violations may lead to a fine, the TCPA is better enforced, and companies are held accountable.

Joining a UPS SMS Tracking Investigation

In some cases, TCPA lawsuits have led to massive class action settlements.

It’s important to note that not all UPS SMS tracking texts are illegal. Indeed, many consumers voluntarily opt in to UPS SMS tracking to track their packages. Those who may have been targeted by such texts in a way that violates the TCPA are those who never opted in to these tracking services in the first place.

Have you been targeted by UPS SMS tracking to which you did not opt in? These kinds of text messages may violate the TCPA, and you may be able to join a UPS SMS tracking class action lawsuit investigation. Other courier companies that may have sent text messages to consumers who never opted in include DHL and FedEx, among others. This investigation is also looking for other communication (texting or phone calls) from courier companies that may also violate the TCPA.

Join a Free Courier Unwanted Text Message Class Action Lawsuit Investigation

If a courier company such as UPS, FedEx or DHL has violated the TCPA by contacting you on your cell phone without receiving your express consent, you may qualify to file a courier TCPA lawsuit or class action lawsuit.

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