Farfetch call recording $4M class action settlement

Farfetch agreed to pay $4 million to resolve a class action lawsuit claiming it violated California law by recording phone calls without first obtaining caller consent. 

The settlement benefits California residents who placed a phone call to Farfetch’s customer service telephone number (646-791-3768) between April 1, 2019, and Aug. 3, 2020, and were not informed their call may be recorded. 

Plaintiffs in the class action lawsuit claim they were not warned their calls would be recorded when they placed phone calls to Farfetch’s customer service telephone number. This allegedly violated California’s call-recording law that requires all parties to a call to consent to record. 

Farfetch is a website and mobile app that sells luxury clothing, accessories and beauty products. Farfetch shoppers may also enjoy products from Bebe.

Farfetch hasn’t admitted any wrongdoing but agreed to a $4 million settlement to resolve the call recording class action lawsuit.

Under the terms of the settlement, class members can receive a cash payment based on the number of qualifying calls they placed during the class period. 

According to the settlement website, each class member is anticipated to receive around $125 per call. Actual payments may be higher or lower depending on the number of participating class members and the number of claimed calls. 

Each class member will be assigned a number of calls based on the defendant’s records. Class members who wish to dispute this number may do so by submitting supporting evidence such as phone logs. 

The deadline for exclusion and objection is June 11, 2023.

The final approval hearing for the settlement is scheduled for Aug. 11, 2023.

In order to receive settlement benefits, class members must submit a valid claim form by June 11, 2023.

Who’s Eligible

California residents who placed a phone call to Farfetch’s customer service telephone number (646-791-3768) between April 1, 2019, and Aug. 3, 2020, and were not informed that their call may be recorded

Potential Award

$125 per call (estimated)

Proof of Purchase

Proof of phone calls (if disputing the number of calls)

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

06/11/2023

Case Name

Walter, et al. v. Farfetch.com U.S. LLC, Case No. 30-2020- 01139875-CU-BT-CXC, in the California Superior Court for Orange County 

Final Hearing

08/11/2023

Settlement Website

FFCallRecordingSettlement.com

Claims Administrator

Walter v. Farfetch.com
c/o Kroll Settlement Administration, LLC
PO Box 225391
New York, NY 10150-5391
info@FFCallRecordingSettlement.com
833-630-9966

Class Counsel

Eric A Grover 
KELLER GROVER LLP 

Scot Bernstein 
LAW OFFICES OF SCOT D BERNSTEIN PC

Defense Counsel

Louis Dorny 
Hannah Brown 
GORDON REES SCULLY MANSUKAHANI LLP