A number of companies are under investigation for possibly recording phone calls with consumers, including Fisher and Paykel customer service. The appliance company’s customer service line is just one of the many businesses being investigated, alongside American Airlines, Hunter Boots, JBL Audio, Tupperware, and several others.

More and more often, consumers are reporting that businesses are recording their phone calls without warning, possibly in violation of call recording laws.

If you live in California and believe that your phone call with Fisher and Paykel customer service or another business was illegally recorded without warning, your privacy rights may have been violated, and you may be eligible for compensation.

California law is stricter than laws at a federal level regarding call recording policies. While there are privacy laws in place at the federal level, California takes it several steps further—indeed, the right to privacy is included in the California Constitution as one of their inalienable rights.

Illegal Phone Call Recording Practices

It is not unusual for businesses to record phone calls with consumers; this is common practice, and when done properly it is perfectly legal. However, the law states that businesses must alert all parties on the call that the call is being recorded, which allows them to opt out should they so choose.

Some businesses have made a practice of recording phone calls with consumers, but fail to warn them that the recording is taking place. Because consumers in this situation are not aware that they are being recorded, they are subsequently unable to opt out.

Reports of illegal phone recording often involves a customer service line. This is because it is commonplace for customer service lines to have a policy of phone call recording for quality assurance or employee evaluation purposes. But even in these cases, all parties on the line must be warned that the recording is taking place. This allows the consumer the chance to either choose to stay on the line or to opt out by hanging up.

If consumers aren’t first warned that the phone call recording is taking place however, their privacy rights under California law may have been violated.

Filing a California Call Recording Lawsuit

Lawsuits have been filed against some major companies over illegal phone call recording practices. In some cases, lawsuits have resulted in multi-million dollar settlements.

A number of major companies are being investigated for illegal call recording practices, including the Fisher and Paykel customer service line, JBL Audio, Hunter Boots, American Airlines, and other companies.

If you believe your phone call with Fisher and Paykel customer service was illegally recorded, you may be able to file a lawsuit and pursue compensation.

While California invasion of privacy law protects anyone who called or was called by someone else while in the state of California, this particular class action investigation applies specifically to California residents.