The Dermalogica customer service phone number is among several under investigation in California for possibly recording phone calls without customers’ consent.

The state of California has some of the strictest privacy laws in the country to protect the rights of its residents. One of the stipulations in the California Invasion of Privacy Act is that it is illegal to record a phone call without the consent of all persons on the line.

Companies use a variety of new technologies to try to circumvent the law, but the state has passed addendums to make sure the rights of residents remain protected. If you called the Dermalogica customer service phone number while you were in California and were not warned the call was being recorded, you could be a victim of a violation of the state’s privacy act.

Dermalogica Customer Service Number Recordings

Companies often record calls for training purposes. This means either the calls are recorded and played for trainees to hear how to handle (or not handle) a call or that the call was recorded to coach the representative.

Calls to the Dermalogica customer service phone number and other customer service phone numbers might be recorded for a variety of coaching reasons.

Representatives can’t know how they sound unless they hear a recording of their own conversations to determine if they speak too loudly or too softly, talk too fast or too slow, or respond appropriately to customer comments. The recording also might shed light on a lack of professionalism. Is the representative heard chewing gum? Is the representative answering with “yeah” instead of “yes”?

The calls might be recorded to ensure the representative is adhering to company standards regarding payment processing, legal agreements and other issues that could become a legal nightmare for the company if proper protocol is broken.

The reason for the call recording is not a discernible point when it comes to California law. Any recording made without the permission of all parties on the line is illegal, no matter the reason for the recording.

Businesses that allegedly have violated the California Invasion of Privacy Act by illegally recording calls have settled lawsuits for millions of dollars.

Just one violation of the privacy act can result in a maximum fine of $2,500. The offending company also could be held responsible for civil liability up to $3,000 or three times the amount of actual damages. In addition, statutory damages may result in $5,000 per violation.

Among the companies currently under investigation for potential California call recording violations are:

• Dermalogica Customer Service
• Swarovski
• Foster & Smith
• Mears Transportation Group
• Romano’s Macaroni Grill
• Southwest Rapid Rewards (800-445-5764 only)
• United Airlines Pet Safe (800-575-3335 only)
• Cannondale Bicycle Corporation
• Czech Airlines

As a consumer who provides consent to a recording, you don’t have to say the words “I consent to this recording” in order to provide legal consent. If the phone call starts with a recorded or automated voice that warns you the call may be recorded and you choose to continue with the call, you have provided implied consent to record.

If a beep is played at the beginning of the call, such noise is universally recognized as a tone that indicates the start of a recording. If you hear that beep and stay on the line, you have provided implied consent to the recording.