Mr. Cooper data breach class action lawsuit overview:
- Who: Nancy Randall filed a class action lawsuit against Mr. Cooper Group Inc.
- Why: Randall claims Mr. Cooper failed to protect the personally identifiable information of its customers during a data breach purportedly discovered by the mortgage lender at the end of last month.
- Where: The class action lawsuit was filed in Texas federal court.
Mortgage corporation Mr. Cooper failed to protect the personally identifiable information (PII) of its customers during a data breach discovered by the company at the end of last month, a new class action lawsuit alleges.
Plaintiff Nancy Randall claims Mr. Cooper was obligated by industry standards to safeguard any information in its systems containing PII, yet allegedly failed to do so during a data breach event it purported to discover on Oct. 31.
Randall argues Mr. Cooper also failed to provide timely, accurate and adequate notice to inform herself and other class members that their PII allegedly had been compromised during the data breach.
“The security incident was wide-reaching, impacting a number of the Defendant’s computer systems and compromising the PII of millions of people,” the Mr. Cooper class action states.
Randall wants to represent a nationwide class and Washington subclass of individuals who had their PII maintained by Mr. Cooper and were sent a notice regarding the data breach.
Mr. Cooper failed to implement, follow ‘basic security procedures,’ class action says
Randall argues her and other class members PII is now “in the hands of criminals” due to an alleged failure by Mr. Cooper to “implement and follow basic security procedures.”
“Consequently, Plaintiff and Class Members have had to spend, and will continue to spend, significant time and money in the future to protect themselves due to the Defendant’s failures,” the Mr. Cooper class action states.
Randall claims Mr. Cooper is guilty of unjust enrichment, breach of implied contract, negligence, negligence per se and is in violation of the Washington Consumer Protection Act.
The plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of compensatory, statutory, treble and/or punitive damages for herself and all class members.
In March, Nationstar — which is now known as Mr. Cooper — agreed to pay $5 million to end claims it sent incorrect automated clearing house entries to the bank accounts of mortgage borrowers in April 2021.
Did you receive a data breach notice from Mr. Cooper? Let us know in the comments!
The plaintiff is represented by Joe Kendall of Kendall Law Group, PLLC and Kenneth Grunfeld of Kopelowitz Ostrow PA.
The Mr. Cooper data breach class action lawsuit is Randall v. Mr. Cooper Group Inc., Case No. 3:23-cv-02507, in the U.S. District Court for the Northern District of Texas.
Don’t Miss Out!
Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join!
Read About More Class Action Lawsuits & Class Action Settlements:
688 thoughts onMr. Cooper class action claims mortgage provider’s negligence resulting in data breach
I was signed up for automatic payments and received a message that my payment was not processed and it was late. I did not learn of the breach until I tried to make my payment that was “late”. I have searched my written paper communication from Mr. Cooper and my trash on my computer. I am not sure what to do next.
I have been battling Mr. Cooper for over a year for their deceptive practices and now this. I was notified days later via email.
I tried to make payment Nov 1st and said site was undergoing matinence and was never notified until Nov 6th when I saw on the website they had a cyber attack. 2 days later my checking account got hacked in to and my wife’s credit card from different bank got hacked as well. Money was spent out of both. Had to cancel both accounts for new ones
Sold my house Oct 30th. Got hacked.the next days…
We tried to make a payment online and seen the notice at top of page. Later I received an email about the cyber attack.
We did not know until I tried to make a payment online. I saw no email or anything. I finally was able to get
my payment in after several days, but the whole site was not back up and running.
I received an email from Mr. Cooper regarding data breach.
I was never notified. I found out November 6 when it popped up in the google search bar.
We received a notice from Mr. Cooper nov.2 2023 about a “cyber security incident”.
I was notified that there maybe a delay in processing my payment on Nov 2.