Mr. Cooper data breach class action lawsuit overview:
- Who: Nancy Randall filed a class action lawsuit against Mr. Cooper Group Inc.
- Why: Randall claims Mr. Cooper failed to protect the personally identifiable information of its customers during a data breach purportedly discovered by the mortgage lender at the end of last month.
- Where: The class action lawsuit was filed in Texas federal court.
Mortgage corporation Mr. Cooper failed to protect the personally identifiable information (PII) of its customers during a data breach discovered by the company at the end of last month, a new class action lawsuit alleges.
Plaintiff Nancy Randall claims Mr. Cooper was obligated by industry standards to safeguard any information in its systems containing PII, yet allegedly failed to do so during a data breach event it purported to discover on Oct. 31.
Randall argues Mr. Cooper also failed to provide timely, accurate and adequate notice to inform herself and other class members that their PII allegedly had been compromised during the data breach.
“The security incident was wide-reaching, impacting a number of the Defendant’s computer systems and compromising the PII of millions of people,” the Mr. Cooper class action states.
Randall wants to represent a nationwide class and Washington subclass of individuals who had their PII maintained by Mr. Cooper and were sent a notice regarding the data breach.
Mr. Cooper failed to implement, follow ‘basic security procedures,’ class action says
Randall argues her and other class members PII is now “in the hands of criminals” due to an alleged failure by Mr. Cooper to “implement and follow basic security procedures.”
“Consequently, Plaintiff and Class Members have had to spend, and will continue to spend, significant time and money in the future to protect themselves due to the Defendant’s failures,” the Mr. Cooper class action states.
Randall claims Mr. Cooper is guilty of unjust enrichment, breach of implied contract, negligence, negligence per se and is in violation of the Washington Consumer Protection Act.
The plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of compensatory, statutory, treble and/or punitive damages for herself and all class members.
In March, Nationstar — which is now known as Mr. Cooper — agreed to pay $5 million to end claims it sent incorrect automated clearing house entries to the bank accounts of mortgage borrowers in April 2021.
Did you receive a data breach notice from Mr. Cooper? Let us know in the comments!
The plaintiff is represented by Joe Kendall of Kendall Law Group, PLLC and Kenneth Grunfeld of Kopelowitz Ostrow PA.
The Mr. Cooper data breach class action lawsuit is Randall v. Mr. Cooper Group Inc., Case No. 3:23-cv-02507, in the U.S. District Court for the Northern District of Texas.
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693 thoughts onMr. Cooper class action claims mortgage provider’s negligence resulting in data breach
I, too, have been affected by the breach mentioned above and wish to bring to your attention another issue of negligence caused by Mr. Cooper. I would appreciate the opportunity to discuss this matter with someone who can assist me in resolving it. Thank you for your time and attention to this matter.
I received a notice in Dec. 2023 from MR COOPER that my name, address, phone number, Social
Security number, date of birth, bank account number were involved in a data security breech. I would like to know more know about the class action lawsuit please.
I received notification from Mr. Cooper that my information was accessed by an unauthorized party. I had another incident in the past that individuals opened up 4 accounts in my name (not related to this) but it was a nightmare. I have been emotionally upset since getting the letter.
So I would like to be part of this class action suit.
I recieved a letter and would like to join the class action
I am one of Mr. Cooper’s customers. Data breach occurred in late Oct, 2023; Nov 7-9 News media made the breach public (Forbes, NY Times, etc); 15 Dec Mr. Cooper website publicly acknowledges data breach on it’s website; late Dec/Early Jan – received a letter from Mr. Cooper advising of a “data security incident” w/the offer of free credit monitoring; I enrolled in TransUnion’s “My True Identity” program on 19 Jan 2024. Since early Jan 2024, I have received multiple phishing texts purporting to be from my financial institution (which is not a ubiquitous brand like Wells Fargo, Chase, Capitol One, etc…these were specifically crafted to have been originated from a lesser known (and my) Financial institution)); and I have received many, many more spam/scam calls then prior to Nov of 23; multiple calls, sometimes 4 or 5 on the same day. (I answered a couple of them as I was expecting a call from a legitimate company I do business with, and some of those companies utilize a centralized call center located out of the region where I live.) I am a cybersecurity expert with many years of experience in the field, and it is my opinion that the phishing texts and the significant uptick in spam/scam/robocalls are a direct result of the Mr. Cooper data breach. Please include me in this class action lawsuit.
James, do you have the link to join the class action suit?
I received the letter from them regarding the data security incident involving my personal information. I’ll join the class action. Sign me up. Thanks.
I received an email notice from Mr. Cooper saying that my information was accessed by the attackers. Soon after, I received a credit monitoring notification that my information was available on the dark web. Since then, I have had at least 2 fraudulent charges on 2 different cards and I had to dispute both and get new cards after informing the credit card provider. From here on out, I know I always need to look out over my shoulder and carefully monitor each transaction. Not to mention the perennial payments that I need to make out to credit monitoring agencies. This sucks!
I had my data impacted as I am a client of Mr Cooper. I would like to join the class action suit
I want to be included in the Class Action Lawsuit against Mr. Cooper.
I have a mortgage with them.
Please include and contact me.