Mr. Cooper data breach class action lawsuit overview:
- Who: Nancy Randall filed a class action lawsuit against Mr. Cooper Group Inc.
- Why: Randall claims Mr. Cooper failed to protect the personally identifiable information of its customers during a data breach purportedly discovered by the mortgage lender at the end of last month.
- Where: The class action lawsuit was filed in Texas federal court.
Mortgage corporation Mr. Cooper failed to protect the personally identifiable information (PII) of its customers during a data breach discovered by the company at the end of last month, a new class action lawsuit alleges.
Plaintiff Nancy Randall claims Mr. Cooper was obligated by industry standards to safeguard any information in its systems containing PII, yet allegedly failed to do so during a data breach event it purported to discover on Oct. 31.
Randall argues Mr. Cooper also failed to provide timely, accurate and adequate notice to inform herself and other class members that their PII allegedly had been compromised during the data breach.
“The security incident was wide-reaching, impacting a number of the Defendant’s computer systems and compromising the PII of millions of people,” the Mr. Cooper class action states.
Randall wants to represent a nationwide class and Washington subclass of individuals who had their PII maintained by Mr. Cooper and were sent a notice regarding the data breach.
Mr. Cooper failed to implement, follow ‘basic security procedures,’ class action says
Randall argues her and other class members PII is now “in the hands of criminals” due to an alleged failure by Mr. Cooper to “implement and follow basic security procedures.”
“Consequently, Plaintiff and Class Members have had to spend, and will continue to spend, significant time and money in the future to protect themselves due to the Defendant’s failures,” the Mr. Cooper class action states.
Randall claims Mr. Cooper is guilty of unjust enrichment, breach of implied contract, negligence, negligence per se and is in violation of the Washington Consumer Protection Act.
The plaintiff is demanding a jury trial and requesting declaratory and injunctive relief along with an award of compensatory, statutory, treble and/or punitive damages for herself and all class members.
In March, Nationstar — which is now known as Mr. Cooper — agreed to pay $5 million to end claims it sent incorrect automated clearing house entries to the bank accounts of mortgage borrowers in April 2021.
Did you receive a data breach notice from Mr. Cooper? Let us know in the comments!
The plaintiff is represented by Joe Kendall of Kendall Law Group, PLLC and Kenneth Grunfeld of Kopelowitz Ostrow PA.
The Mr. Cooper data breach class action lawsuit is Randall v. Mr. Cooper Group Inc., Case No. 3:23-cv-02507, in the U.S. District Court for the Northern District of Texas.
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693 thoughts onMr. Cooper class action claims mortgage provider’s negligence resulting in data breach
I just received notice of the data breach after reading about it online several months ago.
I need to know if I have anything to worry about with my mortgage
I received a letter December 30th notifying me that my information had been breached.
Our data was part of the breach as well
I have 3 credit cards and all three cards had fraudulent charges. I had to have cards shut down and reissued. I watch my accounts daily.
I recieved a Breach letter how do I file a Lawsuit against Mr, Cooper? [email protected].
I also recieved the breach letter
So did I 2 days ago
So did we on Friday.
Add me
I’m a current Mr. Cooper client and have already experienced two (2) failed attempts, by unknown actors, to access several of my bank accounts. Each attempt was thwarted by the two different bank’s internal security guard rails; however, the thieves were able to access these accounts using very uniquely personal identifying information, namely my SSN# and bank account login information. These acts occurred between: 11/23/2023 and 12/6/2023 and has caused considerable stress to me and my family because of the continued pressure to try and ward off these preditious activities. Moreover, I’ve had to close long held bank accounts and credit cards as well as restructure many of my autopay accounts to avoid non payments which could potentially cause irreparable damage to my credit ratings. Prior to this nefarious activity, in October 2023, I had rec’d vague information from Mr. Cooper regarding my November 2023 mortgage payment and their inability to electronically complete these types of transactions, at that time, but no mention of a catastrophic data breach was mentioned, only that other payment options would be provided at a later date was proposed. Subsequent to the aforementioned felonious acts, I called Mr. Cooper’s customer support team-on about 12/8/2023- to detail these issues and was forwarded to the cyber security team where one of the team members casually listen to my concerns but offered absolutely nothing concrete concerning this breach, and to this date I haven’t been called or provided with anything remotely related to resolving this matter!!!
Thanks for your attention,
Edward D. Vickers
[email protected]
I was involved and informed about the breech. Since then I have been getting emails and scam call a lot. smh.
We have recieved a letter telling us of the breach of information from Mr. Cooper