Direct Express $1.2M class action settlement

A $1.2 million Direct Express settlement resolves claims that Conduent and Comerica mishandled fraud claims.

The settlement benefits Direct Express debit card account holders who submitted one or more claims of fraudulent transactions between Feb. 12, 2018, and Sept. 28, 2022, that Conduent and/or Comerica denied.

According to the class action lawsuit, Conduent and Comerica failed to properly handle Direct Express cardholders’ fraud claims. This mishandling allegedly violated the Electronic Funds Transfer Act.

Direct Express is a prepaid debit card provided by Conduent and issued by Comerica.

Conduent and Comerica have not admitted any wrongdoing but agreed to pay $1.2 million to resolve the Direct Express fraud class action lawsuit.

Under the terms of the Direct Express settlement, class members can receive a pro rata share of the net settlement fund. Payment amounts will vary depending on the number of valid claims filed with the settlement.

The deadline for exclusion and objection is Aug. 13, 2024.

The final approval hearing for the settlement is scheduled for Sept. 5, 2024.

To receive Direct Express settlement benefits, class members must submit a valid claim form by Sept. 12, 2024.

Who’s Eligible

Direct Express debit card account holders who submitted one or more claims of fraudulent transactions between Feb. 12, 2018, and Sept. 28, 2022, that Conduent and/or Comerica denied

Potential Award

TBD

Proof of Purchase

N/A

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

09/12/2024

Case Name

Carnley, et al. v. Conduent Business Services LLC, et al., Case No. 5:19-cv-01075-XR, in the U.S. District Court for the Western District of Texas

Final Hearing

09/05/2024

Settlement Website

DirectExpressClassAction.com

Claims Administrator

Almon, et al. v. Conduent State & Local Solutions, Inc.
c/o Kroll Settlement Administration LLC
PO Box 225391
New York, NY 10150-5391
info@DirectExpressClassAction.com
833-425-9800

Class Counsel

E Adam Webb
G Franklin Lemond Jr
WEBB KLASE & LEMOND LLC

Allen Vaught
VAUGHT FIRM LLC

Defense Counsel

Jonathan R Chally
COUNCILL GUNNEMANN & CHALLY LLC