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Collection agency Convergent Outsourcing agreed to pay over $1.6 million as restitution to resolve claims it violated Washington state laws by sending illegal debt-collection letters.
The restitution benefits 1,405 Washington residents who sent money to Convergent after receiving settlement offer letters.
Washington Attorney General Bob Ferguson took legal action against Convergent Outsourcing in June 2020, arguing the company pressured Washingtonians into debt “settlement” to resolve debts that were past the statutes of limitations. According to the lawsuit, Convergent’s letter implied it could sue consumers if they didn’t pay when this was untrue.
Convergent Outsourcing is a collection agency that collects for major corporations, such as Verizon and PayPal, and prominent debt buyers.
Convergent Outsourcing agreed to resolve the attorney general’s claims with a $1.32 million restitution, some of which will be used to fund payments to consumers. The company agreed to pay an additional $355,000 for consumer refunds.
Under the terms of the resolution, eligible consumers will receive a refund of the full amount they paid plus interest.
There is no exclusion or objection deadline.
The restitution program was granted final approval through a consent decree Aug. 27, 2021.
No claim form is required to benefit from the Convergent Outsourcing restitution plan for payments under $600.
For interest payments over $600, mailed checks will include a W-9 form. In order to claim this interest portion and receive a second check, consumers need to fill out any W-9 form sent with their initial check and return it no later than Aug. 26, 2023.
Who’s Eligible
1,405 Washington residents who sent money to Convergent after receiving settlement offer letters
Potential Award
Varies
Proof of Purchase
Completed W-9 form (for interest payments over $600)
W-9 Form Deadline
08/26/2023
Case Name
State of Washington v. Convergent Outsourcing Inc., Case No. 20-2-10463-9-SEA, in the Washington Superior Court for King County
Final Hearing
08/27/2021
Settlement Website
Claims Administrator
Convergent Restitution Project
c/o JND Legal Administration
PO Box 91225
Seattle, WA 98111
info@WA-AGOConvergentRestitution.com
800-551-4636
Class Counsel
Robert W Ferguson
ATTORNEY GENERAL
Matthew Geyman
Amy C Teng
ASSISTANT ATTORNEYS GENERAL
Defense Counsel
Deborah Yoon Jones
Michael J Agoglia
ALSTON & BIRD LLP
Douglas C Berry
MILLER NASH GRAHAM DUNN LLP
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5 thoughts onConvergent Outsourcing Washington debt collection $1.6M restitution
I am receiving debt collector calls from Conrad Credit Corporation in Escondido, CA for a timeshare that as wld to me fraudulently by a dishonest salesman who told me that my unit at the Carlsbad Inn had a fireplace. He said he could not show me the unit at the time because it was occupitehda buthe would show me a similar one.
When I booked my first stay in my purchased unit it did not have a fireplace. I reported this to management and they never did anything to correct the situation.
I stopped paying maintenance bills that are $300 quarterly a year and a half ago.
I am on permanent disability pension and social security.
I asked the debt collector to stop contacting me by registered U. S. Mail and it is totally disregarded.
I have an issue with convergent in Missouri they took money from bank account and now sent a letter for fees and costs from 2011
I don’t admit to debt but please investigate since the local city, borough, county police, sheriff’s departments, and state police plus private investigators & attorneys said I’m being electronically harassed and “mentally raped.”
I am having a similar problem with Pendrck Capital Partners LLC whom placed a debt with Phoenix Financial Services LLC whom has called my phone twice. This debt is over 8 years old (05/05/2015 is the date stated on the letter). Statue limitations to collect a debt is 7 yrs in Georgia. However after I was threaten with being taking to court and having my wages garnished. I the CSR to never contact me again or dial my number. I did not give them any of my information as to my social security number when asked. They asked if they were speaking to Regina. I said yes. What is this pertaining to. I was asked for my social. I refused to give it. Said I don’t know whom you’re and I don’t give out my social to strangers. The guy said he was collecting a debt. I asked when was it created. He said in 2015. I told him you’re beyond statue of limitations. Do not call me or contact me ever again. One month later I started receiving contact letters about this debt. This is harassment.
I believe they pulled this dame crap in california.