$2.5B Amazon Prime membership FTC settlement

Amazon agreed to a $2.5 billion settlement with the Federal Trade Commission (FTC) to resolve claims that it violated the Restore Online Shoppers’ Confidence Act in connection with its Prime membership.

The Amazon settlement benefits consumers who signed up for Amazon Prime between June 23, 2019, and June 23, 2025, and who either enrolled through a challenged enrollment flow and used no more than three Prime benefits in any 12-month period during that time or unintentionally enrolled through a challenged enrollment method or attempted to cancel their Prime membership through the online cancellation process but were unable to do so.

Eligible consumers must have used fewer than 10 Prime benefits during any 12-month period of unintentional Prime enrollment and must not have already received an automatic payment under the settlement.

Retail giant Amazon offers a Prime membership that provides benefits, such as free shipping, access to Prime Video and other perks.

According to the FTC, Amazon violated the Restore Online Shoppers’ Confidence Act by failing to provide clear and conspicuous disclosures of the material terms for its Prime membership before obtaining consumers’ billing information.

The company allegedly failed to obtain consumers’ express informed consent for Prime and failed to provide simple mechanisms for consumers to cancel their Prime memberships.

Amazon has not admitted any wrongdoing but agreed to a $2.5 billion settlement with the FTC to resolve the allegations.

Under the terms of the Amazon settlement, consumers can receive a refund of their Amazon Prime subscription fees, up to $51.

Automatic payments were to be distributed within 90 days of the court order, by Dec. 24, 2025.

The window for filing outstanding claims for compensation under the Amazon Prime subscription settlement reached by the FTC opened on Jan. 5, 2026. Eligible consumers are expected to receive a notice by email and/or postcard by early February.

Consumers eligible for a claims process payment will have 180 days to submit a claim.

The deadline to submit the claim form will be specifically stated in the notice received by eligible consumers.

Who’s Eligible

The Amazon settlement benefits consumers who signed up for Amazon Prime between June 23, 2019, and June 23, 2025, and who either enrolled through a challenged enrollment flow and used no more than three Prime benefits in any 12-month period during that time or unintentionally enrolled through a challenged enrollment method or attempted to cancel their Prime membership through the online cancellation process but were unable to do so.

Eligible consumers must have used fewer than 10 Prime benefits during any 12-month period of unintentional Prime enrollment and must not have already received an automatic payment under the settlement.

Potential Award

$51

Proof of Purchase

N/A

Claim Form

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

07/27/2026

Case Name

Federal Trade Commission v. Amazon.com Inc., et al., Case No. 2:23-cv-00932-JHC, in the U.S. District Court for the Western District of Washington

Final Hearing

09/25/2025

Settlement Website

SubscriptionMembershipSettlement.com

Claims Administrator

Settlement Administrator
[email protected]

Class Counsel

N/A

Defense Counsel

Moez M. Kaba
HUESTON HENNIGAN LLP