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The Federal Trade Commission (FTC) is returning money to consumers who were unable to access funds on their NetSpend prepaid debit cards.
The settlement benefits consumers who got a NetSpend card between Jan. 1, 2010, and Aug. 31, 2016, who did not activate the card before Aug. 31, 2016, and who had fees deducted from their card balance.
According to the FTC, NetSpend denied or delayed the activation of its prepaid debit cards — causing consumers to be unable to use their prepaid funds. In addition, NetSpend allegedly charged consumers fees that reduced the balances on their prepaid cards.
NetSpend is a prepaid debit card company that offers “alternative financial services.”
NetSpend agreed to resolve the FTC lawsuit with a settlement. In June 2022, the FTC sent over $10 million in refund money to more than 430,000 NetSpend consumers.
Now the FTC is accepting claim forms from consumers who did not previously receive a refund payment to issue the remaining funds.
Claimants can receive a full refund of the fees they had deducted from their card balance.
There is no exclusion or objection deadline.
The court approved the NetSpend FTC settlement April 10, 2017.
In order to receive refund money from the NetSpend settlement, consumers must submit a valid claim form by Sept. 21, 2023. Consumers who already received a refund payment from the FTC should not file a claim.
Who’s Eligible
Consumers who got a NetSpend card between Jan. 1, 2010, and Aug. 31, 2016, who did not activate the card before Aug. 31, 2016, and who had fees deducted from their card balance.
Potential Award
Varies
Proof of Purchase
N/A
Claim Form
NOTE: If you do not qualify for this settlement do NOT file a claim.
Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.
Claim Form Deadline
09/21/2023
Case Name
FTC v. NetSpend Corp., Case No. 1:16-cv-04203-AT, in the U.S. District Court for the Northern District of Georgia
Final Hearing
04/10/2017
Settlement Website
Claims Administrator
Analytics Consulting LLC
888-684-4858
Class Counsel
N/A
Defense Counsel
N/A
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263 thoughts onNetSpend prepaid debit cards FTC settlement
Netspend charged my card in 2023-2024 hundreds of dollars in fees . I was unaware and filed a dispute that was denied.later I received an email urging me to sign up on the class action suite . But I’ve not since gotten a response. Im wondering what the next step should be .
I didn’t know about the lawsuit. PLEASE ADD ME
Without fail every month or every other month. I’m having to get a replacement card due to purchases that I have no idea what they are. This is where I get my direct deposit for my SSDI. I’m constantly late paying my phone, storage, and other bills. I my always having to pay late fees due to netspend closing the account and having to wait about 2 weeks or pay $25 express delivery. This totally unacceptable and ridiculous. FYI STAY AWAYS FROM NETSPEND
Yeah I got a NetSpend Card and it also took money from my balance. And when I called them and said something about it they basically said I was a liar. So I use NetSpend anymore. Oh they never gave my money back either. It was $200.00 they stole from me.
Fraud I jus receive my SSI check for 1,100 , I called the agent to have my money transferred to another card remind you I haven’t touched my card since I transferred my money. So I went to an ATM the next day to withdraw money I was declined on the screen of the ATM Machine said to call my bank institute I called them immediately and they said the card I jus recently had my money transferred to was blocked and they was asking me for documents to unlock my card so i emailed the documents to the email they provided me and they say the never received no documents and they kept asking me the same questions over and over like they was making sure the had the right info to access my account . So I went to check my balance and it say 814 and I know for fact it was 1,100 on my card. This card carrier is a big Fraud.
Well. Netspend has stolen my entire direct deposit and acted like the never received anything when the internet shows they did my employer has proof 1152.00
over aand over again been on phone with netsend every day for month and half they took back money i paid my bills with and now my phone shut off and phone company charging me additional 3500 and cant use card to pay bill crock of shit i want to sue the hell out of them
16 yr old working at restaurant chain. He does not have a bank account. He signed up for Netspend now known as Skylight. Lost first card. They reissued second card. Doesn’t work. Restaurant says money deposited to Netspend/Skylight so it is out of their hands and will not help at all. Netspend/Skylight needs proof of ID- so drivers license and birth certificate emailed to skylight….Not good enough. They need proof of address- drivers license and 4 paycheck stubs not good enough because paycheck stubs are 3 months old ( because that’s how long he has been out of work and trying to get his money. Basically he no longer wanted to work without getting paid) School transcripts were on the list of acceptable documents…….guess what, you got it….not valid. Even though he went to school and received transcripts from front desk and yes it had his address on it! UNBELIEVABLE!!!! Poor kid. It’s been going on for 8 months
Hello I am just now read the reviews with NetSpend and I it has cost me more than just a hundred bucks that I put on a card with them I am bipolar I take medicine I get very limited money on disability monthly I’m not very phone coordinated and I have been on the phone well everybody already knows it’s reading is about getting nowhere absolutely nowhere with these piece of s*** and that’s just how I feel I want to sue him for more I put $100 in their bank account from my bank account I’m going to assume for for the more than just a hundred bucks I’m really traumatized here tonight please help me thank you they need your ass shut down for real it’s terrible I mean they r real piece of s*** man
I have 2 cards and it’s been long time trying to activate them whit not success I even talk whit an agent and they only said: the will be active in 10 min and that never happened. This is fraud.
I have one card now this is 2 years later and their blocking people’s cards causing many problems for us veterans who have these cards wanting us to prove your identity over and over again. I really don’t think that they even hire American people and when you go thmto their investigation team they make you sit on hold for 15 t 30 minutes to talk to their Fraud prevention people to really get no resolve Their’s been a 10.5 million dollar settlement that most people don’t know about I didn’t till this has happened to me and I been a loyal customer for over 20 years now