Natera unfair billing practices class action lawsuit overview:
- Who: Elizabeth Copley filed a class action lawsuit against Natera Inc.
- Why: Copley claims Natera fraudulently bills customers of its genetic testing service.
- Where: The class action lawsuit was filed in California federal court.
Genetic testing company Natera fraudulently bills its customers, who take genetic tests while trying to conceive, a class action lawsuit alleges.
Plaintiff Elizabeth Copley’s 2021 class action lawsuit claims Natera charged thousands of women thousands of dollars in bills despite representing that they would be charged no more than $249.
“Thousands of women have ended up with bills from Natera running into thousands of dollars, leaving them shocked, angry,and stressed because they had no idea they were signing up for such an expensive service,” the Natera class action says.
Copley wants to represent a nationwide class of individuals who had a Panorama, Horizon,
Vistara or Spectrum” genetic test performed by Natera and who were billed more than $249.
Natera does not disclose full test price in advertising, marketing, class action claims
The Natera unfair billing practices class action argues the company deceives its patients about the price of its tests by not disclosing the full price in any of its advertising materials or marketing channels and advertising a so-called price transparency program that it “clearly fails to adhere to.”
“The amounts billed can vary from $0 to thousands of dollars, leaving patients with absolutely no insight into the amount they could end up being charged,” the Natera class action says.
Copley claims Natera is guilty of breach of implied contract or quasi-contract and of violating California’s Consumer Legal Remedies Act and Unfair Competition Law.
The plaintiff demands a jury trial and requests declaratory and injunctive relief and an award of restitution and/or disgorgement for herself and all class members.
Numerous consumers have filed complaints against Natera over the years over claims the company surprised them with medical bills that were higher than expected due to its alleged misleading price representations.
Has Natera charged you more than $249 for a genetic test? Let us know in the comments.
The plaintiff is represented by Joseph J. Tabacco, Jr., Kristin J. Moody and A. Chowning Poppler of Berman Tabacco and Patricia Avery and Philip M. Black of Wolf Popper LLP.
The Natera unfair billing practices class action lawsuit is Copley, et al. v. Natera, Inc., Case No. 3:21-cv-08941, in the U.S. District Court for the Northern District of California.
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52 thoughts onNatera unfair billing practices class action alleges co. overcharges customers
received a bill over $1700 when informed it would be $99 by the fertility clinic ordering it. Fought with them after continuing to receive bills and collections notices and was told we could pay $99 through a link provided that lasted 30 min before going to the original price with no guarantee we would not be issued more notices i. the future, their response was that we need to trust them.
Was told by my provider that Natera Horizon 22 year was covered by my insurance. Their $8000 claim was denied. A year later in June 2025 I get a bill in the mail for $249 with 30 days to pay our it increases to $549. I was out of country for the summer and didn’t see these letters. Received an email Aug 25 saying I have a bill from them and when I login it’s for $549. I decided to pay when I returned to America. When I returned home I found the letters with the original price for $249. I contacted my insurance Cigna that said Horizon wasn’t covered and that’s why it was denied. HOWEVER! I also got an email from Natera in July when the invoice was sent stating that they made a mistake and didn’t have enough information to issue a result for 4 conditions that were supposed to be tested. So instead of 22 conditions I was only tested for 18. They told me I could pay the infusion initial price of $249. I don’t think it’s reasonable and fair of them to handle things this way, and why should I pay for a test that they made mistakes on?
I had a genetic screening test for my baby at around 11 weeks of gestation back in September 2024. Was told by my office that it be around $150 out of pocket payment, which was fine. Never heard from them until now, July 2025 with a nearly $700 bill! Called and asked why it was so high, was told they’re out of network, which I was never told before the test. Mentioned what my office said the cost would be and was told that if I called and said if I wasnt going to use insurance ahead of time we could’ve “negotiated a cost” but now since it’s been billed I’m SOL. This is extremely predatory and would love to be added to this class action! I would’ve explored other genetic testing options if I had known.
I had testing done when I had a mammogram done and was told would be free since I had family history. I received bill for $499
I told self pay price is $349 but received a bill of $1400 complete fraud.
I had my tests done Aug 2024, had my daughter April 2025. I just recorded a bill for $10,000 from Natera saying it’s not covered by my insurance and that they are submitting a claim for my insurance to cover it. When I looked into last year, it was covered. My insurance wasn’t billed until this year in June from what it looks like on all forms. I don’t understand how this is okay? We can’t afford $10,000. I’ve never even heard of such high lab costs.