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MGM casino skimming class action lawsuit overview:
- Who: Leane Scherer filed a class action lawsuit against MGM Resorts International.
- Why: Scherer claims MGM refuses to refund cash change to individuals who gamble and attempt to cash-out at its casinos.
- Where: The class action lawsuit was filed in Mississippi federal court.
MGM Resorts International refuses to refund cash change to individuals gambling at its casinos, a new class action lawsuit alleges.
Plaintiff Leane Scherer claims MGM has gotten “millions of dollars in profits” by “shortchanging” thousands of its casino players.
Scherer argues MGM is effectively taxing players at its casino by “manipulating the cash-out system employed by their electronic gaming systems” to not pay any change on cash-out vouchers.
Instead of paying out the amount on the cash-out vouchers, MGM rounds the ticket down to the nearest dollar, while, instead of coins, providing a player with a “TRU Ticket” that shows the amount of change leftover, according to the MGM class action.
“For the last few years, Defendants have essentially been keeping the change off of hundreds of thousands of Gaming Vouchers, essentially robbing their customers a few cents at a time, on millions of transactions,” states the MGM class action.
MGM accused of failing to provide instructions to players wanting to obtain their change
Scherer argues further that MGM does not provide any instructions on how players can use the TRU Ticket—which she says expires thirty days after they are issued—to obtain their change.
“The Casinos fail to put an average player on reasonable notice that the TRU Ticket can only be converted into cash at the cage,” states the MGM class action.
Scherer wants to represent a nationwide class of individuals who, since Sept. 19, 2012, visited a casino owned or operated by MGM and was deprived of their change from a cash-out gaming voucher.
Scherer claims MGM is guilty of unjust enrichment and breach of contract, among other things. She is asking for class certification and for the complaint to be certified as a class action.
MGM agreed to pay $12.5 million in July to resolve claims it paid tipped employees working as dealers at its Borgata Hotel Casino and Spa and MGM National Harbor Casino below the legal minimum wage.
Have you been unable to obtain your change after gambling at an MGM casino? Let us know in the comments!
The plaintiff is represented by Ryan J. Richmond, Scott L. Sternberg, M. Suzanne Montero, Keith J. Naccari, and Graham H. Williams of Sternberg Naccari & White LLC, and Lawrence J. Centola III and Jason Z. Landry of Martzell Bickford & Centola.
The MGM casino skimming class action lawsuit is Scherer v. MGM Resorts International, Case No. 1:22-cv-00258, in the U.S. District Court for the Southern District of Mississippi.
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123 thoughts onMGM class action alleges company steals change from casino players
Glad to hear something might be done about MGM stealing from their customers! They know people will just throw their ticket away instead of standing in a sometimes very long line to get their change. There is no possible reason why their cash out machines is set to give a ticket instead of change. A few years back when I would ask at the cage I was told there is a change shortage. I would tell them other casinos isn’t having a change shortage why are you? Send someone to the bank to get change! They have taken hundreds of dollars from me over the years by not giving my change back. Count me in!
Please add me. I’ve been an MGM customer for the last five years.