In a class action lawsuit, Green Dot prepaid card consumers claim that the cards aren’t reliable and easy to use, as the company advertises.
Plaintiffs Curtis Jackson and Antoinette Chapman say that they decided to acquire Green Dot cards at least in part because they were advertised as convenient, secure, and easy to use.
However, the plaintiffs allegedly discovered that this was not the case, claiming that the company that supplies the cards, Green Dot Corporation, lost their money, transferred it to another card without telling them, or made the funds unavailable.
The Green Dot class action argues that these experiences aren’t unique to the plaintiffs, as many Green Dot users have noted similar issues.
The plaintiffs claim that they were financially injured by Green Dot Corporation’s action to make their money inaccessible, or in some cases, Green Dot’s loss of their money entirely.
According to the Green Dot prepaid card class action lawsuit, thousands of people have already made similar complaints about the cards to the company itself, so the company knew or should have known that the cards were not performing as advertised.
Jackson and Chapman say Green Dot continues to market and sell cards that are not effective, secure, or easy to use, despite their knowledge to the contrary.
The Green Dot class account lawsuit argues that the profits Green Dot Corporation gained from the sale of the cards are, as a result, unjustly earned.
The two customers aim to represent Missouri and Pennsylvania residents who purchased Green Dot cards and had their money transferred without their consent, who experienced Green Dot lose their money, or for whom Green Dot made their money unavailable.
In Jackson’s case, he claims that he purchased a refillable debit card from Green Dot in 2017, and on or around June 5, 2018, he obtained a short term loan for the amount of $1,206.20 and had the proceeds transferred to the Green Dot card.
Allegedly, the company told him that his money would be available by June 12, 2018, and he received a note from the company to that effect on the 12th. He says that he attempted to use the funds but the card did not function.
Jackson says that when he logged onto the Green Dot app on his smart phone to resolve the issue, he received a message saying that his account was blocked, and received no help from the company’s customers service.
The Green Dot prepaid card class action says that from this event, Jackson lost the money from the loan and lost access to a storage unit that he was going to pay for with the money from the loan, and in that storage unit was thousands of dollars of possessions, that he also lost access to.
Chapman claims that she loaded $2,500 onto a Green Dot card around December 2016 or January 2017, and attempted to use the card on May 19, 2017 for a $67 purchase.
Allegedly, all further transactions were denied and she was told by a customer service representative that Chapman had activated three cards, none of which had money on them.
The Green Dot class action states that Chapman was then told that her money had been found and would be returned to her, but this was not the case and the money did not become available.
Jackson and Chapman are represented by Nathan A. Duncan of Douglas Haun & Heidemann PC.
The Green Dot Prepaid Card Class Action Lawsuit is Curtis Jackson et al. v. Green Dot Corporation, Case No. 18DA-CC00054, in the Circuit Court of Dallas County, Missouri.
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376 thoughts onGreen Dot Class Action Says Prepaid Cards Aren’t Easy to Use
Count me in there holding my tax refunds for over a year now with no way to get ahold of them. They hang up every time I call.
I am also going through the same thing Green Dot has almost 3,000 of my money they have told me four different times that they were going to send me my money in a check form and I closed out the account I am still waiting they tell me every single day the check is in the mail and that it is the post office’s fault quite frankly I do not believe that I will ever get my money from Green Dot unless I file a lawsuit against them never sent my card or my money what do I do what do I do
You could get your money back, green, I also stole my money, it’s unfair, don’t they steal all our money and nobody does anything.
Well this is embarrassing but unfortunately I have banked with Green Dot for about 3 yrs. I’ve literally lost count on how many times I’ve called, emailed or online chatted about issues with them. But recently a lot of my funds are missing, what’s even worse is I didn’t screenshot every little interaction. But I have lots of emails, screenshots, disputes forms saved on my phone. Everything about Green Dot is misleading. Transaction history, in app notifications, telephone representatives. And they have the power to erase any data they choose.
Its going on a yr. Trying to get my money back!!!cant talk to s person this so called company step thirfs!I swnteverythinh in order to get my mo ry m they have even said a replacement card is on the way!@ What s joke. They should be shut down!! Cant even get s person to talk to… count me in.
Thank zou
I just lost a car,possiably my job over green dot not beimg able to activate my card that i loaded 1150 dollars own i cant acsess my money now ..and they dont kno what to do told me to go find a computer well cov19 is here and everyone is closed i called them when i was putting a down payment own the car from the lott they was rude and unprofessional
Its going on a yr. Trying to get my money back!!!cant talk to s person this so called company step thirfs!I swnteverythinh in order to get my mo ry m they have even said a replacement card is on the way!@ What s joke. They should be shut down!! Cant even get s person to talk to… count me in.
Thank zou
PLease add me! I purchased a green dot moneypak to pay a scammer but caught myself before I gave it to him. Unfortunately, I was still scammed by Green Dot! When I went to set up an account and login to get a refund there is no human that responds to emails or their help form. Their system locks me out and won’t accept any numbers or send me a way to get in. They have stolen my money!!
Stole almost 1k from me
They Stole 300 from me and every time I call them about my money they hang up the phone I’m very upset
We are unable to use the Green Dot Visa debit card as it was advertised and can’t get it activated using their instructions.
We called and did everything they said to do but still can’t use the card. Looks like our money may be lost and I can definitely say that I will not recommend Green Dot to anyone.
I lost my card and Greens sent me a new on. I have followed all of the instructions on the website the app and the automated operator. Nothing works and Green Dot has removed the option of talking to an operator or customer service person. They have my money and my pay checks are direct deposited on my card. The company I work for is closed for the pandemic so I can’t get my paycheck and can’t stop the direct deposit. I have sent emails Facebook posts and direct messages through messenger.
I purchase a card feb 28 2020 a moneypak of 500$ went to log in my account to upload to my prepaid card it ask for verification of my id never receive a email of update been locked out my account wont accept my passwords in nothing is being done
Im also a victim of green dot stole 350 dollars. Was loaded and transferred 350 p2p to my bro in law and when claimed it was gone yet verification is a must. Where’s my money? and locked a different account says my account is blocked stealing cash monthly fees how it’s blocked